The Hometown Savings Bank Ohio St, Terre Haute

With all of the limitations of a small town bank combined with the terrible customer service of a national brand, THSB has positioned itself to no longer be my side checking account that I use for online transactions. I know what you are thinking, "big whoop trav," but consider this: next time it could be you or a loved one that has to deal with the sub par service experience. Utilize this bank at your own risk. 1/5 would not recommend, there are better options in Terre Haute.

I want to like THSB, and the people on the phone are well trained to be professional, and polite. However, we have run into numerous situations over the years where a problem would occur, we would contact the bank to get it resolved, but no one seemed to know how to fix anything, or what procedure to follow. They aren't terrible, but i can't help feeling like there needs to be a lot more technical training and education for the employees handling problems.