The BMW Store Stewart Ave, Cincinnati

If you are looking for a BMW service experience with the highest possible standards, look no further. Every single person in the service team of the TheBMWStore shares the same passion with us, the owners of these fabulous driving machines. What is more, they are super knowledgeable, professional and friendly, and the quality they put in their work is far beyond any expectation. Because of all the above, I cannot recommend them enough and I am more than happy to trust the maintenance of my treasured E92 M3 with them. Thank you James, thank you Jeremy, you are my dream team! PS Did I mention the fabulous collection of M cars they have at their premises? Check the photo with their super rare M1!

I had gone to another BMW dealership to buy a new car, however that location pushed used cars hard. The other store also wanted me to pay $1k for upholstery protection which I didn’t want. I instead went to the BMW store and was greeted by Amy on the sales team. The suggestions that Amy made were thoughtful and on point, overall she was excellent. The delivery was smooth, and was a fun time for my whole family. The store is beautiful and offered a great buying experience. This was my first experience buying a luxury vehicle, and I certainly wasn’t disappointed. Highly recommend.

Our experience with this dealership is that they are outstanding. Our sales contact Nick Norman does not miss a beat. He is very thorough and responsive in addition to being knowledgeable about the BMW line. The service department also provides amazing service. For our most recent purchase we were considering another brand but stuck with BMW because this operation is a well oiled machine (and the car is fun to drive).

Can’t say enough regarding how pleased we were with recent trip to the BMW store. Amy was our client advisor and was very helpful and knowledgeable. The entire leasing process went very smoothly. Susan-BMW Genius was great as was Eric in Finance. Lastly, Ric, the sales manager, was very personable and assured everything was to our satisfaction. 5 star service !

Best car buying experience ever! Paul was extremely helpful without being pushy or “selling”. We were not pressured to buy in any way, and it made us feel comfortable to try out different vehicles and take the time we needed to find the right vehicle for us. We did not think we would be heading home with a vehicle that day, but Paul helped us find just the right car for and we purchased. Once we decided on the vehicle, the rest of Cincinnati MINI and The BMW Store were polite and helpful; they confirmed that we made the right choice. I only wish we actually lived in the area and could continue to use Cincinnati MINI for our vehicle maintenance and repairs.5 stars.

It was an absolute pleasure to work with Amy from the time we walked into the dealership, to the time we drove our new car off the dealership lot. She did a great job helping us build the vehicle we wanted, and she kept us well informed on when we could expect delivery of the vehicle. You can tell Amy loves what she does and cares about the people she interacts with. I would definitely recommend Amy to our friends and family for the “Ultimate Car Buying Experience!”

From start to finish the team at The BMW Store led by Julian Lambert made my experience the best I have encountered in 5 decades of buying cars. I felt welcome, never pressured but valued as a customer. Nice touch having their BMW Genius, Susan explain the many features of my car before leaving. Glad I decided to give them my business! Mark Donaghy

Thank u so much for the service. It was a good experience in buying a car. I especially want to note the professionalism of Tim! As a girl I wanna note what a stylish man he is..)

Bought my new used car here with a trade in. It was a great experience. They gave me a good deal on my beater BMW trade in. Nick Norman helped me find my new car from the pick of the litter and then Jemar Dubose helped me finalize my financing. They gave me a good APR. Both went above and beyond making sure I was happy. Even put a bow on the top of my new car for the experience. I can get my car washed for free there 3 days a week. This is my 12th car purchase and by far the easiest.

I bought my 4th car in a row from The BMW Store and I continue to have great experiences. Julian is straight forward and easy to work with. Once I decided on a car (X5), they worked through all the paperwork, the trade-in, found a cash back credit, and I drove off the lot in record time.

It wasn't the best experience. I made an appointment for a 50,000 mile service and oil change. I would have thought when you make an appointment they would do the work on the day of the appointment. But they said they would need to keep it overnight which doesn't make much sense to me. I asked them to fix my horn and they ordered the wrong part and installed the wrong part, then had to uninstall it. They kept the car another day and I finally got the car back with no fix to the horn. No communication on when the correct part for the horn will be in. Communication wasn't very good with what should be a very high quality service team. I have received much better service and communication at the Mark Sweeney Buick dealership.

The Bmw store is awesome. Easy, fast, thorough, always accommodating. Beautiful waiting room if you are waiting. Otherwise they have always had a loaner for me. Made sure repairs were done correctly and followed up to make sure I was satisfied. My last issue with a wheel bearing showed me their level of professionalism. Had to follow up after something wasn't just right. And they did. Replaced friction plates on both front wheels and gave me all new lugs on every wheel just to make sure I wouldn't have any more issues. And I haven't. Didn't expect them to do the extra things but they cover all the bases. Joe Gettler. You the man. Everyone else I have encountered as well. So nice, honest and easy to talk to. Thank you BMW store for being the best dealership I've ever dealt with. Sincerely Craig Welling

I've never had a bad experience at the The BMW Store! Jeremy, one of the service advisors, truly went above and beyond recently. While I was traveling through Nashville, I hit a pothole that caused significant damage to my tire. BMW of Nashville did a very subpar job with repairing and checking my vehicle before overcharging me and sending me on my way. When I spoke with Jeremy at The BMW Store he assured me they would correct any issues and I wouldn't be charged. He took care of fixing a problem that he and this dealership didn't create. I am forever grateful for a team that goes above and beyond to care for their customers

I had a leased vehicle that I decided to purchase. I worked with Joey and Eric there at the dealership. They made the process so easy. Very good communication regarding any questions that I had and working up the deal for me. Everything went smoothly and quickly.

I had a great experience with the BMW Store! They quickly had the car ready for me and had a giant bow on it when I went out to drive it away. Julian Lambert was a pleasure to deal with and patient with me while I made my decision. I recommend them highly and wouldn't hesitate to purchase another vehicle from them.

Great Service! Great place to take your BMW to for service ! They take good care , Joe Gettler is awesome he knows about the car so well and is always happy to share his knowledge and help you out and demonstrate! He Has helped me in my last 2 services !

I have been a customer of the BMW Store for about 20 years. 2-3 cars at a time during that period. Never let me down. Matt Carelock is my current service manager. A+

Just had my <1 yr old car serviced and the communication, quality of work and the experience were top notch. Very impressed and satisfied with the BMW Store.

Excellent service would do business with again my sale man Nick was great!! He took the time to answer all the questions I had and even got the car lined up to ship out of state.

I had the best car experience. J. Lambert was very helpful, and made my bmw process the best. Once again thank you , and thanks to the entire BMW crew. Gwen Hutcherson

Scheduled a test drive. The staff could not have been less polite. Opened a door to a car in the showroom and from somewhere behind a cubicle an employee locked it. The car we were told would be available for a test drive wasn’t there. Opted to go with a Cadillac. This dealership’s behavior turned me off to the whole brand.

Nick Norman is the man! I tried to buy a similar car at two dealerships in Florida the week prior to calling Nick and got nothing but excuses, delays and shady car dealer tactics. I got Nick on the phone and had everything handled in two days AND he used his day off to drive the car 7 hours to deliver it to me.

I had a great experience. They are very professional and they are very good at spotting issues and fixing them. They definitely gained my trust

Very impressed with this dealerships honesty and Service! I travel 3 1/2 hours to purchase a car from them. They honored the $2,000 below market price they listed on Cargurus without adding hidden markups!

I have been very pleased with the Staff at the BMW Store. Nick has been a professional salesman and courteous towards my wife and I. He is knowledgeable about the products he is selling and has delivered the information that has been inquired about and a bit more details so that I understood the differences in the series or the models within a series line / year. I know every company / sales representative wants to make a sale, but Nick did not come across as high pressure sales and allowed his knowledge and your products to speak for themselves. The BMW Store should be very proud of him on how he delivered your product with excellence and represented your company. I am sure I will return as a customer in the future. Matt

Hopefully my first of many visits to buy a car. Paul K was very helpful and understanding and was able to get me in an amazing 3 Series. I was unsure of what the experience of buying a BMW would be like as I am used to Jeep/Dodge, however , he really blew it out of the park for me.

Just bought a CPO X5 from The BMW Store. I’ve purchased many vehicles and this was my best experience yet. Mat was very helpful and friendly, no pressure. Finance guy (sorry, I forgot his name) was great - got us a good rate, offered but didn’t push add ons. The dealership is modern and has a great selection of vehicles. This is my fourth BMW and I will be back again. Highly recommend.

Matt Carelock has been my service advisor for the last few years. He is conscientious and communicative. When my car developed an air conditioning problem, he and the technician met with me to discuss the symptoms. Later that same day I received a video of the inspection that revealed the cause of the problem. I called and authorized the repair. The part had to be shipped from Germany and the estimated time was three weeks. With the current state of almost everything being dysfunctional, I prepared for a longer wait. A little over a week later I received a message from Matt that the car was repaired and ready for pickup. When I arrived, a representative immediately greeted me. The car was right outside, washed and cleaned and ready to go. The job has a two-year parts and labor warranty. Superb.

This was my first service visit to BMW as I am an owner for only 1 year. Kendra made scheduling the service visit easy and actually fun to do online. Matt was so welcoming and showed me around the waiting area. Everything was completed on time including a carwash and interior vacuum. I enjoyed the video of my car from the service tech. His comments about the car condition were very useful. Overall the best car service visit I have ever had in decades of driving.

The BMW Store always puts their customers first. Their mechanics know what they’re doing and they understand their cars. Their service staff is professional, respectful and they also understand BMW’s. Before they do any work, the mechanic films a clear video of your car showing what’s wrong and what needs to be repaired. There are never any surprises when it comes to cost.

All around great service. Matt Carelock took great care of me on helping get my recalls fixed. Very easy process.

Impressed is an understatement! Emily Blose created an absolute first class experience. From start to finish, I felt that my voice was heard and needs were understood. The BMW Store creates a boutique consultative feel that leaves you knowing you made an excellent decision. Eric in finance was also an amazing resource and made sure I understood all my options (the most seamless finance experience I’ve experienced to date). Susan was informative and intuitive and addressed every concern. I couldn’t be happier with my experience and decision. I truly feel as though The BMW Store is a family. Louis Velazquez made I was connected to a fabulous team of people.

Fantastic customer service. By far the best car buying experience I’ve had. Thanks Nick Norman!

Jonathan helped us with the design of our X7. It was a great experience and he was very patient with us as my wife and I are both designers. Upon taking delivery Emily greeted us outside and Eric explained the paper work to close the deal making it very easy for us to understand everything. Susan knows everything about the cars and went through and gave us a class on what the X7 can do and complimented the look of our car. I would highly recommend anyone to purchase a car from the BMW Store. They don't make you feel important, they know you are important to their business and treat you that way. Kudos to the BMW team and all their hard work.

Very happy with my purchase from the BMW store on Stewart Ave. Amy helped me build my X5 and I have put just a little over 1000 miles on it and I am happy with the purchase. Amy was very professional and knowledgeable, and transparent about price. She actually helped me find a discount that I did not know I would qualify through my employer. I also enjoy the free car wash at the store. I highly recommend Amy and the BMW store if you want to purchase your BMW.

I have been working with BMW Store since 2014 and they have never once faltered on providing exceptional service - in fact they have clearly strived to improve their processes to make client experience even better over they years. I trust them to do the right thing for their clients and I trust their input more than anyone else in the industry. I recommend working with Matt C for Service.

The BMW Store made my dream come true. I bought my 2019 330i Xdrive M Sport Package from them and Matthew Swartz helped through the entire process. I did all the documentation over email from North Carolina and only went to the showroom to collect the car. Its been 6 months and I have been to several other BMW showrooms since then but trust me this is the best I have come across. They have a huge variety and undoubtedly the best collection of merchandise if one is interested. I shall always have a soft corner for this place as I collected my first luxury car from them.

Pathetic. I came in with my boyfriend to look at some new cars and order an individual M4 convertible. Tim could not do his job. After 20 minutes he was able to finally pull up a picture of the paint we wanted, which we could have done in 30 seconds if he had simply asked where we were in the buying process. He could not answer our questions and flat out ignored me multiple times. I felt the interaction to be discriminatory towards me as a young woman. He never even got my name. We left this dealership because of him. We went to BMW of Cincinnati North and had a much better experience with Caleb. He showed us cars, sent us on a test drive, answered ALL of our questions (including mine). When I asked about a specific interior color, not only did he search for a swatch, he found a car on the lot with the exact color to show. He was able to build and price the “Individual” car and inspired the confidence a salesperson should when dealing with such a large purchasing decision.

Mat Swartz at The BMW Store did a great job taking care of us. The car we were looking at was ready for a test drive when we arrived on the lot. Mat was patient with us as we spent a few hours deciding if the car we were looking at was worth the price. In the end we decided to go with the car and Matt offered to deliver it to a local tire store for new shoes. Purchase process was fairly straight forward, and the finance person didn't pressure us into an extended warranty. Hopefully I don't need to purchase another vehicle any time soon, but if I had to, I would definitely give their lot a look.

Always great service at the BMW Store. Matt and his team do a great job of taking care of my BMW and keeping me posted on how the service is going and usually ahead of schedule!

I have to leave a glowing review for my experience with my Service Advisor, Joe Gettler. He helped me navigate a challenging situation where I just didn't really trust the advice I was getting from a different BMW dealership for some extremely expensive repairs, and helped me go step by step to figure out what was/wasn't reasonable for my repairs. I had my X5 in with this dealership the week prior, so am a semi-regular client of theirs, but this was definitely above and beyond in terms of what he needed to do for me to help me figure this problem out! Super clear communication, extremely trustworthy, easy to work with, friendly, knowledgable. The best service advisor I've ever worked with and best experience with a car dealership I've ever had. It's always such a headache taking your car in, but Joe makes it painless. I love that it's my choice to either text or jump on the phone for communication, he provides video proof of what's going on with my car, complimentary wash - some of this is standard with BMW but Joe makes everything SEAMLESS and easy. I will bring my BMW from Alexandria, VA, to Cincinnati, OH, just to work with him and give him my business - and I will be due for a replacement for my other vehicle soon, so will definitely keep this dealership in mind as a result of the honest/trustworthy care I received here. It's definitely a first for me!! THANK YOU JOE!

John Beam at The BMW store was awesome. Besides being knowledgeable, gracious etc. he took the extra steps to handle the lease buy back of my old car which the bank was making very difficult. When the numbers didn’t work due to that, he was able to make things work on his end to get the deal done. Thanks John!

Salesman Mat Swartz was extremely informative and willing to go beyond to ensure that I was getting the right BMW for my needs. He offered a no pressure approach and made me feel extremely comfortable with his knowledge and hospitality. I was thrilled to learn of the extra benefits of being a BMW owner with the service department and car washes that are offered.

The BMW Store is always a great experience. Julian in pre-owned sales was extremely helpful and couldn't have had a better experience and outcome. This was my third BMW, and the last two have been through the BMW store. Great sales team and great service!

Nick and Eric made our car buying experience painless. We found our car online and everything was done over the phone ahead of time. We decided to rent a car and drove 5 hours to pick it up even though they offered shipping. From start to finish we were out the door in 25 minutes.

While I wasn't out searching for a BMW, I stumbled upon the BMW store that had an incoming used car. We had test drove an x7 at a different dealership, but we were turned off to how much they were charging a premium on vehicles. After meeting with Jonathan and going over options for trading and buying a Certified Used BMW, I was very pleased. Most dealerships are taking advantage of the circumstances charging way over original MSRP's for cars, but they were very fair on the trade in and purchase prices. We didn't feel the need to beg and barter because they came in with solid offers from the get-go. I am SO happy with my purchase, the premium features that BMW has to offer and I am looking forward to seeing the team for service in the future.

Julian Lambert got me into the car I wanted without any hassle or issues. I had shopped previously with a different local BMW store and the experience is incomparable. In and out in 2 hours. Definitely recommend Julian and this store over any other BMW store around. Thank you all!

The BMW STORE IN CINCINNATI IS THE BEST I FAITHFULLY DRIVE FROM SNELLVILLE GA FOR REPAIRS. ITS ALWAYS EXCELLENT SERVICE FOR ME AND MY BABY(my car😹) Thanks Joe and the entire BMW STORE TEAM IN CINCINNATI OH.

We are very happy with the personal service we received at the BMW store in Cincinnati. This is the 2nd car we purchased from Matt Swartz a real pleasure to work with. The entire staff in service and sales provide superior service. We will look to them for our future vehicle needs.

First time at The BMW/ Mini dealer and I was pleased with the kindness and service my John, Cyndi, and the rest of the staff. Thanks for all the help and I really love my new car….If you’re thinking of going here call ahead and ask for JOHN B.

Jonathan Kumar and the staff at The BMW Store did an outstanding job getting me my first BMW. Love the car and the experience was easy and seamless.

Nick was awesome to work with! Very responsive and easy to work with. Had everything set up and ready to go as agreed when we picked up our car.

Professional, helpful staff. Great explanation of services and related costs. Car was washed and vacuumed when I picked it up. Looked like they even wiped down the inside. Definitely recommend their service department.

Jonathan Kumar is very knowledgeable and extremely easy to work with. The staff at the BMW Store, Susan Ward, Jemar DuBose, and Ric Koresky made this a very pleasant experience. Kudos to all. Just had first service for an issue with a door latch. Jeremy Durbin was extremely helpful and the service team at the BMW store were great.

We’ve been very pleased with the staff, TIM was super friendly, helpful, and we were so excited with our BMW 4 Gran Coupe. Once again thank you so much, and thanks for all crew!!!!!!

Mat Swartz made buying my 2020 BMW X3 a great experience. Mat is very knowledgeable about BMWs, he is courteous and he showed me everything my new vehicle can do. I highly recommend Mat.

This was by far the best experience we have ever had purchasing a car. John Beam was kind and professional and made us feel very comfortable during the process. We love our new car and would recommend John to everyone.

Service and customer care is always exceptional. I feel valued and well taken care of. The communication is clear, and everyone from the service advisors to desk staff and technicians are polite and helpful. They have made me a lifetime customer because I’ve become accustomed to A+ service.

Joe Gettler and his team at the service department are outstanding. Joe, is efficient, anticipates what is needed and is on the ball in terms of communication. It is pleasure to have him as my service representative. He is professional, and courteous and a joy to work with. He has created a whole NEW gold standard (for me) in terms of service at a dealer. Ask for Joe!

The BMW Store provided exemplary warranty service including having my vehicle towed from over 90 miles away back to the area for repair. This was followed by a prompt repair and delivery of the car to my home. Working with Ryan in the service department was a pleasure including great communication with me throughout the process.

Joe Gettler was fantastic! He got my service done quickly and the text communication was fantastic. Loved the video summary and they returned the car clean!!! Extremely satisfied!!

There is no Mini Cooper dealership in Louisville, so I contacted Cincinnati Mini and talked with Mat Swartz. Mat was helpful and responsive. He found me two Minis that met my specifications. I went to Cincinnati to test drive them and ended up buying one to drive back home that day. It was all a good experience and I would recommend it to others.

The service department is always exceptional, Jeremy goes above and beyond, and it’s very helpful and takes care of everything. Great employee; we all need more employees like him.

Nick Norman made it easy to trade in my old car and purchase the new car. It was simple, quick and easy and it was also at a fair price. My "new" car is a Certified BMW and there was no hesitancy to ensure that all of the minor issues were quickly and fully repaired. This is what trading in a car and getting a new car experience should always be. Nice job and thanks

Mobile Service Review: I had a recall on my passenger airbag in my BMW. I haven't had to work with BMW before since I have owned this car, so I wasn't sure what to expect. I spoke with a nice lady at the Cincinnati store last week where they set me up for an in shop appointment. I received a call the next day offering for them to come and fix it at my home instead so that I wouldn't have to make the drive. I was so thankful for that offer! Ray- the mobile worker arrived at my home today and was so friendly! It only took him 10 minutes to replace my airbag and he was so informational about my car. Extremely friendly and willing to answer my questions if I had them. Thank you BMW and thank you Ray! Based off a first impression with BMW services, you really shined! I'll definitely use more services in the future.

Extremely helpful and understanding team. Answered all of my questions timely and made the entire process as easy as possible for me. Highly recommend!