Cincinnati MINI Stewart Rd, Cincinnati

I've had nothing but excellent service from everyone I've dealt with at Cincinnati MINI. I was lucky enough to be able to test drive the MINI Cooper SE all electric vehicle and was immediately sold. Paul Theobold great followup during the build process and since taking delivery he has been more than patient as I the various systems in the MINI. Paul has also been very helpful in working to resolve an issue with the MINI connect app. I've read in MINI forums where the MA hasn't been helpful with this issue, my experience has been just the opposite. Purchasing my first MINI has been an incredibly good experience.

I recently purchased a Mini Cooper SE from Cincinnati Mini. Alex Kelly did an excellent job helping me with my order, keeping me updated during the build and shipping process, and made delivery a breeze. I was very happy be given a chance to review my extended warranty options before taking delivery. Definitely made for a smooth process.

Our sales process was flawless! Then on the way home we had a blown tire and all they could say was the car is yours call the mini roadside assistance. Thankfully they were amazing! And BMW in Louisville was too! They were floored how we were left hanging alone on the side of the road!

Alex was professional and attentive throughout the entire process. We had to wait for our car due to logistical issues and Alex kept us updated on the status. When we went to pick up the car, the car was ready, and the team was kind and thorough. Great experience!

I ordered a Clubman JCW through Cincinnati MINI in July and recently brought it home. Paul Theobold was a fantastic motoring advisor and very helpful throughout the ordering process, fielding my questions and providing timely updates on the car status! While waiting for the car to arrive, I ordered several items (floor mats, keychain, clothing, coffee mugs, etc.) and the team was very helpful in confirming orders and ensuring shipments were well-prepared. It has only been a week with the JCW and it puts a smile on my face every time I look at it. It is worth noting that Cincinnati MINI is not the closest MINI dealership to me, but they were respectful and good to work with from the first visit to closing the deal. I appreciate the knowledge and passion the Cincinnati MINI team has for the MINI brand, as well as the effort to create a great car-buying experience.

I drive over an hour from eastern Indiana to have my R53 serviced here. I have been coming here since 2010 when Todd Chumbley was a service advisor, before they had the new building erected. I am so happy that he is now the service manager. When you want it done right, this is where to come. Keep up the great work, Todd and team!

We've bought two MINIs from Cincy MINI, 16 years apart. It's still the great experience we remember. They are knowledgeable, friendly and easy to work with. Hopefully our next purchase will be before 2036.

I ordered a Clubman JCW through Cincinnati MINI in July and recently brought it home. Paul Theobold was a fantastic motoring advisor and very helpful throughout the ordering process, fielding my questions and providing timely updates on the car status! While waiting for the car to arrive, I ordered several items (floor mats, keychain, clothing, coffee mugs, etc.) and the team was very helpful in confirming orders and ensuring shipments were well-prepared. It has only been a week with the JCW and it puts a smile on my face every time I look at it. It is worth noting that Cincinnati MINI is not the closest MINI dealership to me, but they were respectful and good to work with from the first visit to closing the deal. I appreciate the knowledge and passion the Cincinnati MINI team has for the MINI brand, as well as the effort to create a great car-buying experience.

Had a good experience buying a new MINI convertible from the team at Cincinnati MINI. Alex did a nice job providing us a comfortable, no-pressure selling experience. He also kept us updated as we waited for our car to be delivered from the Baltimore port.

I recently purchased my 2022 MINI Cooper s from Cincinnati MINI. Joey was my salesman he was a knowledgeable and very friendly to work with. He went the extra mile to get my windows tinted before delivery.

Everyone here is knowledgeable about Mini Coopers and the store is very nice and modern. I like how the technician takes a video of your car explaining the work.

We had a great experience buying our mini here. Alex Kelly, our MA, and Eric Fender, Finance, both treated us well! We love our MINI and recommend dealing with them for your MINI and/or BMW needs!

My husband and I fell in love with a used Mini Cooper Countryman on sight. Alex Kelly explained all about the vehicle and we were further sold and ordered a brand new Countryman. It took a while to receive the vehicle as it had to be manufactured overseas but Alex regularly kept us updated as to the status. We picked it up a couple of weeks ago and it is all that we thought it would be. Alex is still providing excellent customer service by answering any questions we may have. We are completely satisfied.

Had a good experience buying a new MINI convertible from the team at Cincinnati MINI. Alex did a nice job providing us a comfortable, no-pressure selling experience. He also kept us updated as we waited for our car to be delivered from the Baltimore port.

Paul T. was very helpful throughout the ordering process. There were many production delays due to the pandemic, but he kept me informed throughout the process. Picking up my new vehicle was a pleasure and overall a breeze. Would recommend!

I own an R53. Those familiar with these Mini's know that they are a blast to drive. That said, combine Brittish and BMW engineering, well let's say there are a lot of "quirks" that need attention. I perform my own service which, once you get use to "front end service mode," isn't too bad. Being a 15 year old car that I bought used, I have been doing a lot of work to restore my Mini. On multiple occasions I have contacted Cincinnati Mini for needed parts. The parts I need are never in stock and need to be ordered. Additionally, they mark-up parts prices 25-30% ABOVE list, whereas most Mini dealers with an online store sell 25% BELOW list. As a business owner, I get the need to markup products. However, since they don't seem to carry anything, I don't see the need to pay a crazy markup when I can order elsewhere for much less and get the parts faster. I have tried and would love to support my local Mini dealer, but have been disappointed thus far. Adding one star as the people I have spoken with have been nice.

Just had my Mini serviced and I couldn’t be happier! My radio screen had some bad pixels and Todd was able to get it shipped over night on a Friday!! I love how friendly everyone is and how easy they make the experience! I’m definitely a customer for life. Plus I love my Mini! ❤️

I purchased a Clubman from Paul Theobald in the midst of the pandemic. Paul was extremely mindful that I was in a high risk category and after the initial meeting with him at the dealership, we worked together very easily by phone and he delivered the car to my home. Paul gave me all the information that I needed to make a decision about the car that I wanted. I appreciated his very respectful and professional demeanor. I now have the exact car that I wanted and find it a true pleasure to drive.