Texas Partners Bank Northwest Loop, San Antonio

DO NOT refinance your home with this bank! Be wary and make sure you get something in writing. Former employee,(name removed), did not process my paperwork to lock in my rate and (name removed) will not honor the previous terms. I started this process at the end of December 12/29/21. Provided pay stubs and bank statements as needed. Red Flags 1.) They kept asking me for Pay Stubs & Bank Statement at the beginning of each month for the past 3 months. I have provided statements dating back to Oct 2021 thru Feb 2022. That is 5 months’ worth of statements. 2.) Beginning of Feb, **** mentioned they had to hold off on processing paperwork until they saw my annual property tax notice. Didn't think much of it at the time because I thought we were locked in. 3.) My expected closing date was supposed to be March 6th. Comes & passes with no word from ****. I tried to contact him by email and phone, no reply. 4.) ******** replies with this message 03/10/2022... "We have received the verification of mortgage back from Wells Fargo. The best rate that I have right now is 3.875%. Do you want me to go ahead and lock that in? I do need to get a couple of things from you: February bank statement for Wells Fargo accounts Two most recent paystubs. The last one we have is from 2/1/22" 5.) I was quoted 3.375% at the beginning of January, and in good faith waited for this to close. 6.) Today, 03/21/2022… I reached back out to ******* and Texas Partners Bank to voice my frustration and the best rate they can give me now is 4.25% on a 30-year fixed. Update: 04/26/22 - The Bank honored the original interest and was able to close.