Texas National Bank Troup Hwy, Tyler

First off, I never take time to write reviews, and often do not trust many reviews I read since we all have different experiences and opinions which make it difficult to see the world through another’s eyes… Having said that, I have had wonderful experiences every single time I visit the bank. I am very polite, articulate, and keep my accounts in good standing, BUT I am tattooed from my neck to my feet which can be off-putting to many people in the area. I don’t mind because everyone has the right to feel however they want, yet it is disheartening to be disrespected and unfairly judged. This has absolutely NEVER happened at TX National. I travel for work and have used all but one branch for both deposits and withdrawals inside the lobby rather than drive thru. It’s obvious that some employees are initially thrown off by my artwork, but once we speak they are 100% helpful, polite, and respectful. I have even been told point blank, “wow, you really do have your head on straight!” I find it hilarious and am proud to help people broaden their horizon about pre-judging myself or anyone else. Then again, most people don’t double major & double minor in Geology, Music, Math, and Visual Arts yet choose carpentry and manual labor for a living. It’s more fun. It saddens me to read the hardworking gentleman’s review who felt like he was treated poorly and looked down upon. I personally understand how that feels and it’s completely unacceptable. When that happens, try to remember that some people have bad attitudes or awful days, and sometimes we pay the price for another humans mistake. I wrote this essay of a review because while I can relate to “Stan tha man,” I can unequivocally state that TX National Bank is the best bank I have used, ever. If you like personal service and people who actually do their job well, then I highly recommend them. If you prefer to not interact much and deal with exorbitant fees and long lines, then I recommend W Fargo or B of A. Hope this helps, -Max

I was burying cable for Suddenlink (Drop Bury Tech) and was dirty with my work boots on. Was immediately judged and treated with little to no respect. I am a hard-working African American and will never again walk through those doors again. Sick of being seen as either dangerous or broke. I promise you even though I'm 290 im neither of those things. Not without reason.