TD Bank Rhode Island Ave, Washington

The best banking experience I've ever had. Wouldn't think of banking anywhere else

As a former Bank of America customer, the customer service at this TD Bank location was excellent. Upon entering the bank, you are greeted. The team works swiftly to identify your needs. The process to speak with a representative for additional support was seamless (contactless during the pandemic and effective). My daughter spoke highly of TD Bank. I'm glad I switched.

They never change! Or I am not sure what kind of customer rules here! They are very disappointed people!

Horrible!..You would think that since this is a major bank that there would be some consistency in customer service or that they’re employees at this location would consistently strive to uphold the company’s core values and ethics but that is not the case. If you are a consumer that care about how you are treated from the time you enter into an establishment up until the time you leave or for that matter anytime you’re doing business with them..do not.. I repeat.. do not.. go to this location. You will find yourself leaving out feeling unappreciated, ignored and like you’re bothering them or interrupting their day. There’s to many banks out here. If this is the kind of service I should come to expect from my local branch I shouldn’t be a customer. Wish I could give no stars because 1 star is giving to much.

I am disabled and standing/walking is challenging for me without an assistance device (cane/walker) which i did not have with me because i went through the drive through. So after waiting in that line and sending my stuff through the pod she says i have to come in so they can verify my identity. So i explain that a)im in pajamas and b) i have limitations and she says i have to come in. I go in and the line is literally out the door and she told me i had to stand in line again. Absolutely not. I called and filed a complaint and the woman i spoke to was nice but listen- this is the only branch in DC with a drive thru (a MUST for people with limitations), they have zero branches in SE where I live, and the lines are always long. Terrible customer service should not be the norm. Make more drive thru branches and let people in lower income communities have banks. This whole experience is making me want to change banks.

Unprofessional, came in prior to closing and was told to come back the next day to add family member to account. Might as well just close the account out and move funds out while they are at it!

The ATM is out of service and nobody in the branch took the initiative to put up a sign warning customers. Even after the Natasha Johnson, store manager was aware of the problem she still failed to post a sign. Customers were forced to stand in line and show ID in order to get their bank cards returned. I suggested that someday should post a sign but my words fell upon deaf ears. I have become accustomed to the terrible customer service at this branch but this last visit was truly pathetic. As a longtime customer, I enjoy doing business with TD Bank. This branch is the closet to me but I’d rather drive to a branch further away vs dealing w/ the utter nonsense that I have witnessed here on One too many occasions.

Outstanding branch, if you're polite and direct. Natasha Johnson is the Branch Supervisor and does an outstanding job!

This branch is terrible. The service is extremely slow and Natasha was very rude today. Another teller handled my transaction but Natasha interrupted repeatedly with things that did not concern me and wasted my time! She was a hot mess behind the teller line; all over the place, back and forth from the line to the drive through window, just a mess. She needs training today!

I'm dealing with TD Bank for the last 4 years but this branch it is not good I will keep my account with you BUT I will never come back to this branch ever again .... When I get to the counter and the teller tells me give me a sec that means that he is doing something and I don't have to stay next to him and when he is done I expect to be called or at least informed; when another customer service rep sees me he blames me for not standing next to the counter what is this am I going to a bank or the DMV ?