TD Bank Oak Tree Rd, Edison

I requested a payment from a friend to send fund to a non-TD bank account on 6/30/2022. I gave him my email address (starting with ruoxxxxxxxxx). My friend reported there was a trouble to send by that email address. Then I did a test transfer from Chase, paying and receiving from that email address worked flawlessly. So, I asked my friend to double check email address entered and try again. My friend reported the same error again. I asked my friend which bank he is using. My friend told me it was TD Bank. As I also had a TD Bank account. So I tried to use my TD Bank account to do the transaction. Surprisely, TD Bank locked my non-TD bank account email address (starting with ruoxxxxxxxxx) in their system (not Zelle did). Then spent 30 minutes with a customer service on 6/30/2022. I was told the account's email address will be un-locked within 24 hours. Non-communication from TD Bank by 7/2/2022, so called the TD Bank again. This time, the reps told me there were some additional information requested from TD bank's "digital dept", while no one keeps working on it, nor notify me. Just because I called, then they sent another unlocking request today as of 7/2/2022. Suprisely, this time, the reps say it will take another 24-48 hours. Asked for accelerated process due to error of initial TD Bank processing, reps blankly rejected. Asked for supervisor to escalate the issue, the supervisor blankly rejected again for a priority processing. Finally, I asked them to notify me regardless of the results, the reps told me only approved notice will be sent to me, while rejected or pending with additional information request will be TD bank internal process and will never reach me. I have been with TD bank for almost 20 years. But their service from this incidence well deserves the lowest rating. As of 7/2/2022, fund from my friend is still not available to me.!

The worst services offered by this bank branch. Specially, Notary service is super worst. I wish I could have less than zero rating for the notary service.

Can't say enough how accommodating and friendly the staff is at this branch. Richa, was positively one of the best. The whole opening the account experience was fantastic. She was so helpful to pick the best account for my Fiancé and I. This is my 2nd experience with her and she was great. The whole branch staff is great!!!

This branch, by far is the best I’ve ever dealt with. They are professional, kind, courteous and greet me by name each time I walk in. They make me feel like family. Every question I need answered, they do with a smile and always advise me well. Customer service at its finest.

This branch is OK if you want to deposit your check. But if you want to get an advice about credit card, etc - forget about it. The staff is very unprofessional, they are not able lo learn even basic information about services that bank provides... you ask them - they can't answer even simple question without TDbank web site help. So, if you still want to go with TD bank - go to the web site directly, learn it and call main phone number to get served - there are more chances that you will get professional service. PS: this branch doesn't care about your security. All computer monitors are facing uncovered window...say hello to the lens with polarizing filter.

Worse. I went there in the weekdays. I was informed that the customer service representative is new so please come weekend. When I went on Sunday I was informed that I have to go online to merge account log in request. I told I already went online and I was informed to go bank to get help. Then they said oh you need to come weekdays for that. They don’t wanna work at this location. TD claims to be opens all days of the week but they need to clarify that no service offered weekends. Very disappointed.

I went to use the ATM and it stopped working for some reason (I believe I picked the wrong option) and I did apologize to the guy who came to fix the ATM. The guy was extremely nice and always helps every time I visit this bank however the assistant manager, I believe her name is Ghazal was extremely rude. When the ATM stopped working, I asked her to assist me and she made a really nasty face. The tall guy with glasses came to fix the ATM and explained the situation and helped a lot. I normally have a good experience at this bank however this time I was Very disappointed.

Cheapest .. third class bank and even worst customer service personnel. Stay away from depositing penny in this bank.

Ghazal Rahman has a big attitude when it comes to customer service; she asked to go back to the brach where I did my last banking for any help — really taking advantage of her position. She doesn't care or appreciate a customer who is a bank with TD bank, asks me to go somewhere else. All I ask is one question..

No good! We made the 1:30 appointment. There were three people inside when we arrived before 1:30. After having waited for 45 minutes outside in the 104 degree temperature, we called before we were about to leave. Then the branch manager allowed us to come in. What a stupid bank!