TD Bank Franklin Ave, Franklin Square

Very slow everytime, drive thru setup is the worst TD should ask their money back from the architect. Always have an issue at this branch , always have an issue taking money out. Perhaps i should close all my TD accounts and withdrawl all my assets from TD if I base my experience with this branch.

Very dismissive. We arrived to open an account for our daughter. They closed in 45 minutes and didn’t want to assist us. Never heard of such a thing. We left and shall not return.

The worst Banking experience we have ever encountered. The branch manager has the worst customer service attitude I’ve ever seen in my life. Just walking into her office was like torture. She was condescending (spoke down to us as if we were uneducated ppl). She had no idea about what she was talking about In Opening a business account. I have opened 3 prior businesses and I think I definitely know the process in opening an account ..and how she spoke to my mom and myself was disgusting and she just kept sitting there swinging her feet and just the way she made us feel as a new customer was unacceptable ... I will never recommend this TD in Elmont NY on Franklin Avenue because she drives customers away. My neighbors warned me and I didn’t listen. Her non education of giving customers the wrong information. We left there and went to another TD a few minutes away and needless to say opened up another account without a hitch same day. Please someone ? she needs proper training on her customer service skills and just proper training overall in what’s needed to open up accounts with your firm. I can only imagine how many potential business accounts she’s lost for the company I don’t normally write reviews but this was such a HORRIBLE experience that I felt ompelled to share. I would give her 0 Stars if I could and say to her higher ups you need to rethink her position or give her formal training. !!!! Hope this feedback helps!

Phenomenal branch Janes is the best branch manager I have ever worked with. She helped me for almost an hour resolving my problem making it hence calls waiting on hold and gave me great financial advise. The teller is also very friendly.

Horrible customer service.. I open a business account and I have not been able to access my money or account.. I’ve been getting the run around for exactly a week from the branch Maangers..

I've been to this location 5 times in the past year and the ATM inside was out of order 4 times. They say I can use the drive thru ATM, but it's not safe to stand there in the drive thru because you might get hit by a car. This also causes a back up because most people assume the ATM inside is not working.

Thank you Nahid for helping me out sorry for being in rush and was not able to say thank you. I would like to show my gratitude for being so kind and humble.

The worst!!! If you go thru the drive thru plan on getting lunch! 45 minutes every time just to cash a check!!!!!! Horrible!

I have gone here on the weekend at least three different times. Last weekend the atm was not working inside and the drive thru atm was down as well. Even when I have been able to use the drive through atm it seems extremely slow. This seems to be the case quite often.

Of all the TD stores I've visited ,you have the best customer service of all, I'll do my banking at this location from now on.Thank you for providing outstanding service.