Citi Franklin Ave, Franklin Square

Non of employees have good manner, didn't get treat well, this bank is getting worst now a days, they asking for ID to deposit money in my own account!!! Customer representative over the phone have no idea about product, not knowledgeable!!

There mobile deposit system is a complete joke. I deposited a check for 350 dollars. That night order Italian food. So I spent roughly 85 bucks. Have a hospital appointment the next morning. I am disabled. I go to call a cab after my appointment and soon find out my bank account is in the negative. So I had to wait 4 hours for my brother to get off work to pick me up. This bank does nothing but lie to me. They are a disgrace.

Poor customer service. About a month ago I walked in with my sons to open up a bank account. A teller took my number, as no one picked up the branch phone for me to make an appointment, and I am still waiting for their phone call. I have been a Citibank customer for over 20 years and this service is disappointing.

Worst bank. You need to wait an hour or more to speak with someone. Don't open acct if alternative options available.

Worst bank, atleast need an hour if you need to speak to someone, worst customer service!

I opened my account With citi bank is a very quiet place the person who attended me explained everything very clearly Simi is a great person thanks for your help can open my bank account and I She explain everything with a lot of patience.

This is literally the first bad review I’ve ever taken the time to write, but these folks are an absolute disaster. Transactions I’ve handled 100+ times at branches near my work w ease, I’m forced to do here every few months due to time constraints or something (though I have done so you’d think they’d be familiar), and they’ve literally never gone smooth once. Not helpful at all, give you no information, and almost poke at you when they see you’re in need, and losing patience. Mine and my business’ accounts are going back to Chase bc of THIS branch unfortunately. I’d have given zero stars if it would allow me to post @Citibank

Exemplary leadership! Karen; the branch manager was extremely helpful. She managed to understand the purpose of my visit and stepped forward to resolve it. Nevertheless, the same spirit was seen among her peers , all the way down to the tellers. Highly recommend visiting this branch based on treatment.

Cheryl is very professional, helped me with a few issues. Great branch!

Very local and very nice people at this branch. Very helpful