TD Bank Colesville Rd, Silver Spring

After having an issue opening my account online, the instructions stated to call customer service or go to a branch, without any other specifications. Since I work right down the street, I made my way to the branch. Only 2 people are working during normal business hours at a huge location - 1 teller and the bank manager with a line out the door. The manager was surprisingly inconsiderate and did not seem to care about helping a brand new customer. I would suggest he seek a new form of employment that does not involve customer service - It is not at all preferred for a customer having an issue to be talked down to by someone who is supposed to be providing a service. Due to the immediate issues I had upon opening the account on top of this negative in-branch experience, I will likely be closing the account I just opened. Extremely disappointing.

This location is terribly rude. I was surprised to find out that the person responsible for such a horrible experience , Mr. Lawrence Thompson, is the branch manager! Not only was Lawrence discourteous and insensitive to the limited amount of time I had (I visited on my 30min lunch break because TD cut their evening hours), he lied and got smart with me. After speaking with Lawrence for about 2-3 minutes I asked for the contact info for his supervisor who he told me did not have a phone number. I insisted that his supervisor must have a number or email address. He gave me the phone number finally and proceeded to tell me that what I asked for was a cell number and that’s where the confusion was. I reached out to the supervisor Brandon Rainier immediately and did get a quick response. I was pleased when Brandon offered to have my request fulfilled and I could just stop by the branch to retrieve my items the next day. My disappointment quickly returned when I arrived at the branch at the time I discussed with Brandon and my items were not ready and the staff seemed oblivious to what I was talking about. Again I was on a 30min break and had to wait another 10min for something that was supposed to be ready when I arrived. Lawrence prepared my transaction and in place of offering an apology for the previous day’s interaction handed me 2 complimentary glass cleaners instead. I would highly recommend NOT using this branch and not interacting with Lawrence Thompson. It is clear this branch manager cannot be bothered with the concerns of his customers. It’s unfortunate because this branch is convenient for me but I will simply avoid this branch unless my need is dire.

I’ve worked in retail banking for years as a senior banker and had the worst experience at this TD at the Downtown Silver Spring location. D I A P E S ECK , customer service representative told me I had to wait 30-40 minutes to verify my account which only takes 5 minutes to do because they were “counting money” I told him I didn’t have too much time to come back so I would wait. Then he proceeded to ask me for more documentation needed to verify my identity which I had a secondary and primary form but he said I needed two primary forms of id?!?? Was not trained properly by branch manger and was not pleasant AT ALL. Someone please do secret shops at TD because this was a awful experience.

called the customer service about a transaction on my account, they were not able to identify me without asking my address or social number, refused to answer me. When I called back I hold 10mn then they hang up on me Mediocre customer service!!!!!!

Prepare to wait for 30 min for any service. The slowest, most incompetent workers I’ve ever seen. Extremely rude

Really bad service , I went for a wire transfer and the guy in the little cubicle told me I had to make an appointment for a simple domestic , he just plain did not want to help .

They have NO idea what they are doing, each time I went in it took 30 minutes for minor transactions. They took 20 or so to make me a money order, the same money order I got from them at the same branch they made they had to call to verify and took another 30 minutes

This is the most inconvenient bank in the United States !!! I made an online deposit since Thursday the 15th at 4pm and still haven’t gotten my money ! I called them twice on Saturday but the two guys that I’ve talked to were super rude and not helpful at all ! Plus this is not the first time that this is happening! I’ve had my account for a long time now, so there’s no way they will tell me that they are holding my money because I’m new to the bank. SHAME ON Y’ALL!!!!!!!!!!

Been here three times. Not once have a had even the most minimum sign of courteous customer service. If I were to pick one word for this location is would be "garbage". If possible avoid coming to this branch unless you want to walk out probably worse than how you came in.

I have a commercial account and the teller refused to take my deposit because my coins were not wrapped. If she doesn't like counting money, change your career. Terrible service.