Sterling National Bank 5th Ave, Brooklyn

I am done with Sterling. Limited Hours, service and online experience is not worth it anymore. I wanted to support local regional bank but it brings little value. I never post negative feedback but hoping someone at corporate realizes this is a failing brand

I find this bank to be very customer friendly. The manager, Mike, is knowledgeable and helpful. The staff in the back and the tellers always are pleasant and informative. I switched from HSBC several years ago and I'm glad I did.

This Sterling is my go to location for all of my financial needs! The staff is always willing to help and is super accommodating. Any questions I have are always answered straightforwardly. Excellent customer service, would recommend to all!

Amazing banking experience. I am always taken care of at this branch! The entire staff is extremely friendly, professional and knowledgeable!

After casually going inside this bank for a few general questions I was bombarded by an extremely nice staff and a great manager! I was definitely sold and they gained a new customer !!

Excellent customer service. The staff was very patient, helpful and friendly, which is a huge deal for me. I'm glad I joined this bank. Thank you for the exceptional service you provide.

Worst bank ever. When you make a deposit (all checks) they ask you for the total amount you’re depositing. No other banks asks for that unless you’re depositing cash. Their machines should be able to calculate that. I mean even the ATM can do that without asking how much I’m depositing. And the whole place is like a retirement senior center. Super slow!!!

This bank has very very poor customer service. Firstly, the customer service representative sounds very immature and clueless. We reported a lost card and yet purchases are going through used by the said debit card. When we call to report the card lost the immature voice will answer the call, and say yes the card is closed and in two days we will see a transaction. What is wrong with this bank?

I always have a wonderful customer experience when banking at this location. Tabby, the managing director of the location has always went above and beyond my expectations!

Great bank. Extremely good customer service. Everyone there knows me on a first name basis and I'm always treated with the utmost professionalism and personal care.