State Employees’ Credit Union Oak Plz, Asheville

SECU's fraud prevention and fraud dispute departments are violating federal law, withholding money from my account, taking months to investigate fraud when federal law requires them to take 10 days - and they are refusing to return phone calls or tell me what's going on with the investigation. Don't put money in their accounts, if it's taken by fraud you will never see it again.

I've been nothing but a huge fan of this place until I tried to get a used car loan through them. Their inconsistency and inability to communicate is alarming. I was told by three different loan officers three different procedures. They also admitted protocol differs between branches. Crazy unprofessional in my opinion. I called in a vin# and was told I was approved and to bring the title by the bank to get the check. They were aware it was a private seller and approved the VIN number and price. I drove 3.5hrs one way to meet the owner and get the car then go to a secu branch and get check signed over. After taking a day off work, renting a car and driving 3.5hrs one way I am then greeted with many stipulations not one of the three loan officers told me and was told that I was never even approved for the amount! The amount was I've brought up numerous times and they told me it was approved and instructed me on the next steps. Since then I have received a better loan at champion credit Union. I really hope that ncsecu can get this figured out. You're hurting the little guy, not helping. Very dissappointed with my experience. I'm sure you don't care because it's chump change for your bank but I have to let people know how bad my experience was.

They make banking feel human again, which is so refreshing in this crazy mixed up world where most banks treat people like a commodity. Special shout out to Sherry Connor - you rule!

I'll go out of my way to visit this branch of SECU. Been a member for almost 20 years, and everyone is so incredibly friendly and helpful here.

Very nice and friendly environment love banking with them.

the worse bank to ever have a credit card with if your a disabled veteran or anyone that gets a check once a month. No one ever wants to work with you about getting things resolved. For the past 2 months according to them my payments have been late even tho it’s always paid on the first of every monthly depending on the month the Friday before or the Monday after and when I came in to speak to a branch manager I got turned away at the door because of the bread of my service dog.

They’re very nice people, but when it comes to doing simple tasks as completing orders for people - they fall short. Waited on a card for over two weeks just to find out they had never sent the order out, a long with the wrong address - which we had confirmed when i initially placed this order. Very disappointed, and I really wanted to feel at home with these people.

I have been with the Credit Union for 20 or more years. I have used many services and they have always helped. Thanks to the employees on Oak Street..

YOU NEED TO TELL YOUR TELLERS THAT THEY SHOULDNT ASK WHAT PEOPLE ARE SPENDING THEIR MONEY ON WHEN THEY MAKE A WITHDRAW! WITHDREW ABOUT 10K AND THE MALE TELLER ASKED WHY WAS I TAKING THAT MONEY OUT AND WHAT WAS I SPENDING IT ON. ITS NONE OF HIS D**N BUSINESS WHAT IM SPENDING MY MONEY ON!!!!! I WILL NEVER COME HERE AGAIN AND IVE MADE A FORMAL COMPLAINT!

That's nice place bank all times. At downtown Asheville. 👍