St. Louis Community Credit Union Chippewa St, St. Louis

I usually have a positive experience at this location. However, one of the drive thru tellers (African American woman with a natural fro and glasses was RUDE for know reason. She didn't speak prior to receiving my transaction and gave me a big bill in return without asking how did I want to receive my cash return. When I sent the big bill back, she still hadn't asked how I wanted my cash dispensed back to me, but sent smaller of the same bills (all tens). And, this lady still didn't say, "Thank you" or anything else. I have too much money sitting to just pull it out. However, I will be looking at other financial institutes!

Worst financial institution I've ever dealt with they are disrespectful don't properly explain policy then like to get an attitude and attempt to exude some type of authority over a customer they've already blamed for their own mistakes...I even got blamed for the fact the atm doesn't function properly y'all know...it will never just process the first time you ALWAYS have to do it twice...so apparently thats my problem. Upon leaving staff decided it would be appropriate to giggle and continue to make snide remarks like 12 yo children...their comfort in behaving this was speaks volumes about the type of management this credit union has...I'll be closing my account after a discussion with the manager. Any financial institution is better than this.

Where to start... Opening my account was a breeze. But my online banking just randomly kicked me out and won't let me sign back in says my username or password is invalid, there is no way for me to check my balance online or over the phone, no one to help resolve the issue, no number to call to get help... This situation is frustrating specially when everything was working fine at one moment then the next everything isn't working at all.

This was my first time using this place. Since I was using it a shared branch I expected there to be some sort of trouble finding my account. Turns out, I was wrong. I filled out the form, spoke with the teller who was very pleasant and was on my way in minutes. I'll definitely use them again.

Mortgage department does not return calls as promised and does not respond to messages. I was promised a call Monday and her it is Thursday and no call! Samantha was the reps name.

I have been banking at this location for a while now, several years and the manager here is AMAZING! She helped me with the application process for my car loan payments to be postponed until the end of July 2020, when the pandemic made me lose my job at the end of March. This really made a significant difference. Thank you Alma for everything!

Very nice ,friendly tellers and office staff! Matthew is my favorite teller ! He knows his job well and is very informative . keep up the good work. Great job guy's!

They returned my SSI BENEFIT PAYMENT!!$! because they said " there was a very recent meeting with collection agencies and cannot accept gov.benefit payments which would be paying off a negative charge on an accountant, which in my case my account had an issue of me not being able to payback the $50 I was granted through the ATM Due to the FACT THAT I WAS abruptly admitted to the hospital due to an issue with my brain&💀 skull which I had to go into surgery and have a portion of my skull removed, then when I awoke I was that I'd be quarantined for 6wks to treat the bacterial infection I had in my head which was the reason I knew I wouldn't be able to repay my $50 loan amt. within the 30 days so I called the St.Louis community credit union on chippewa street in St.Louis Mo. and explained my unexpected issue, and ask if when I get released from the hospital could I then get my SSI PAYMENTS DIRECT DEPOSITED INTO my new bank acct. there. and with that payment it would take care of the - negative balance and make my acct. Whole again, I was told " YES", and you can come in around 12:00 noon that Friday closest to the first and sign some papers to get my acct. correct and activated again". Iask if they were certain again when I was released from hospital and stopped in to let them know I was heading to Social Sec.office to switch my payments to be deposited into St.Louis community credit union, and that's what was done, but to My surprise, the friday came when my April BENEFIT PAYMENT CAME THROUGH, I WAS TOLD THAT IT COULD NOT BE PROCESSED DUE TO THE FACT THAT THE GOVERNMENT DOESN'T ALLOW PAYMENTS MADE TO AN ACCOUNT THAT WAS IN A NEGATIVE BALANCE IN WHICH THAT PAYMENT WOULD PAY THE NEGATIVE COST OR COSTS'. So I then went to Social Security office on Watson Road and made them aware of the statement I had from the bank they typed me up a letter after looking and seeing that St Louis Community Credit Union did. IN FACThave my monthly payment and wrote a letter saying if there's any issues they could call the supervisor at the Social Security office and discuss the issue WITH THEM! SO I THEN RACED BACKED TO THE BANK TO GIVE THEM THE NEWS AND THE LETTER FROM THE GOV. OFFICE TO WHICH I WAS TOLD" WELL YES WE DID HAVE IT BUT SENT YOUR MONTHLY 1 TIME PAYMENT, WHICH TO SOMEONE ON DISABILITY IS THEIR ONCE A MONTH ( FRIDAY) PAYMENT. THE RESPONSE WAS PRETTY MUCH LIKE WELL SORRY NOTHING WE CAN DO ABOUT IT. well today Easter Sunday, I don't have the much needed $ to make it to my parents I'll attempt to find a friend or someone who'll be willing to loan me the $ to get the kids things for Easter and gas to make it out to see them. My phone has been shutoff due to not being able to pay my bill on time, my landlord is going to give me late fees and the insurance payment for our vehicle is not able to be payed, therefore it'll be not active, no $ for food, for the family nor the cat. The Bank should have made it aware to those EXPECTING. THEIR PAYMENT THAT IT WASN'T GOING TO HAPPEN DUE TO THE NEW POLICY THAT HAD BEEN MADE!!!! MY EVERYTHING FOR ME& FAMILY DEPEND & RELY ON THAT ONCE!! A MONTH!! PAYMENT I'M ON DISABILITY AT THE AGE OF 41 DUE TO AN ACCIDENT! and it's not unusual that my payments take care of my negative. Balanced accounts at any other BANK I've had in the past, but now I get told that now I'll have to most likely wait for the gov. to mail me my Check and they seemed to be at awhh when I got frustrated and angry, asking how in the world could this be so, especially after being told that there were going to be no issues or problems, just sign some papers and have your $ due to you minus the $ you owe us.now I'll most likely need the use of my phone before the $ I so very much need ASAP is going to made available to me , THE VERY PAYMENT THEY HAD AND THEN DECIDED TO RE TURN TO SENDER!!!

Worst bank ever, did not want to help me open an account pulled out money and seem to treat me even worst. Very unprofessional called in their manager on me unnecessarily. Very ignorant behavior extremely bad customer service. Made up misleading information to why I could not open an account hear. I definitely feel this is the worst bank ive ever been to with the worst experience I've ever encountered.

Have you ever heard of a bank that has one phone number for all of its locations. If you have a question for someone at the location you bank at you have to hold forever on the phone just to speak to someone. I'm still on hold, have been for about 25 minutes now, and when someone does come to the phone, they won't be from my branch location, so I'm not sure if they can even help me. This is utterly ridiculous. I am still caller # 8 after 25 minutes!!!!