Sound Credit Union California Ave Sw Ste C, Seattle

Today, I walked to the West Seattle Sound Credit Union and discovered the doors locked. There was a note on the door stating that appointments were required. I was so disappointed to read that, as I am rarely in that location and I had wanted to take care of an online issue I was having. While I was getting ready to leave, Jasmine opened the door. She was so friendly and helpful, asked me what I needed and kindly allowed me to enter. It took a while to straighten out my issue, but Jasmine had the best customer service the entire time. She went above and beyond, taking her time with me and making sure that my concern was resolved and my account was accessible. She was friendly, put me at ease, and never made me feel like I was imposing on her time despite the fact that I didn’t have an appointment. Bravo to Jasmine. When so much is going wrong around us, it was nice to experience her humanity. Thank you so much, Jasmine. You are an example of exceptional customer service!

5 Star Experience! I accepted a job offer and relocated to Seattle from Los Angeles in 3 weeks! I had just purchased a vehicle and was looking into Credit Unions in Seattle to refinance with. Sound Credit Union stood out right away by their website! It was so easy to navigate and easy to find the information i was looking for. I noticed they were offering a 2% cash back option and was very interested. I fill out an application online and received a call almost instantly. I was connected with Jasmine Horton-Carroll and my experience with her was nothing but perfect! Jasmine was very helpful and responsive at all times! We communicated mostly via email, which was perfect for me as my schedule was very hectic as i was getting ready to move. Aside from refinancing, Jasmine was even able to approve me for a credit card with a balance transfer offer to help me out with some other credit card debt i had. When it came down to sign all the documents, i was able to make an appointment on a Saturday (SUPER CONVENIENT) and worked with Cindy at the Burien office. Cindy was ready for me at the set appointment time and i was in and out in under an hour. Once the documents were signed, the 2% cash back was deposited into my account! :) This process was so easy and smooth! Thank you so much Jasmine for all your help and patience throughout this process. So happy i chose to go with Sound Credit Union!

Thanks to Tanya and Jasmine for getting me set up with a new account. Very friendly and professional! Looking forward to the day when your branch will be completely open after covid.

Tanya helped me out today to open an account. She was extremely knowledgeable and helpful. Very happy with the service from Tanya as she was efficient, professional and excellent at communicating with me on every aspect of the process. I can highly recommend her.

As a person who lives in the heart of the West Seattle Alaska Junction - I have always been someone who enjoys talking with people. Sound CU is no different - their staff are very understanding of my desire to know the person helping me with my account questions, and are the go to place for help if you also bank with BECU. Also wheelchair accessible, and very easy to access things you need. Thank you Sound CU of West Seattle!

Jasmine always goes out of her way to help. Her attention to customer service is outstanding. It is always a pleasure going into her branch. She is good at what she does and Sound CU is lucky to have her on their team. Susan and Jim Biava

I want to thank Alicia in this branch for extraordinary customer service in helping me resolve an e-check issue which took a few days. She not only had an extremely pleasant disposition, but was very patient. And I could tell that she was genuinely concerned about my need to resolve this as soon as possible. I worked in customer service for over twenty years, so I know an authentic example of someone who is real and who exemplfies the very best of customer service. And she works in this branch and her name is "Alicia". Thank you for all you do, not just for me, but for all of your members!

Worst bank ever, rude employees, everything takes a minimum of 2 hours. They can't be troubled to update their locations, went to 3 to find one that still existed

There is a 30 day hold on your money when you open an account so it’s worthless. If you deposit any money they refuse to let you take it out because of this policy. They make sure to not tell you this when you sign up for an account.

I am not currently a member of SCU but came in to do a transfer. Tanya was such a big help and made my transfer easy and painless. I may just move my account over here.