Sooper Credit Union Aurora Branch S Blackhawk St, Aurora

I wish I could leave a positive review, but instead I'm having to post this instead. To start off, me and my husband went into this Branch to open up a joint account on 02/14/2022. My husbands ID had expired so beforehand we checked on their website to see what documents they accepted besides a drivers license in order to open an account. He took in his permanent resident card (which is listed on their website) but they still didn't accept it. I proceeded to open it by myself and we were told to just add him on once we received his new license. (This is not the only issue or reason for my review). The real problem is I went in a week later to deposit money and I asked about my debit card, the lady who attended me at the teller line looked bothered that I asked and said I just needed to wait longer. Another week passed, this time both me and my husband went in to add my husband to the account since we had finally received his New ID in the mail. This time it was a different rep, I asked again about my debit card the girl helping us reviewed the account and told us that my card for whatever reason had not been ordered/mailed, basically I had been waiting all that time for nothing. The representative said I had to wait another 7-10 business days and that both mines and my husbands cards should arrive together, even though she mentioned they now have a new card machine at that location and are able to print cards .. Its now 03/18/2022 and STILL NO CARDS!!! :( How are we suppose to access our money?? how can use our account and start my direct deposit if we don't have our cards and this is their type of service?? I'm so disappointed, I was not only referred to Soopers by a coworker but its literally 5 minutes away from my house which is the only reason I wanted to make them my primary bank/credit union.

We had several reasons we needed help from Sooper Credit Union and from our very first phone call to Leandra she was looking for the best solutions for our situation! She had many options for us to choose from to meet our needs. Leandra helped us with a Equity Line of credit and then also was able to provide us with a car refinance loan which saved us a lot of money in our monthly car payment and the overall price of the loan. She took time to explain all of the process we would take in order for things to go quickly and smoothly. Sooper CU had some very beneficial loan programs to choose from! They offered great incentives and the customer service we received was excellent! The entire process for our Equity Line and car loan refinancing was less than seven days. We would recommend taking time to contact her to see if she could save you money also.

Leandra is AMAZING! I inquired about refinancing my car and she not only refinanced mine, but my husbands as well! We both got our payments lowered, APR’s lowered, AND she did everything in a timely manner! Awesome customer service! Since Sooper is a credit union, they’re always running specials with really great incentives! Highly recommend!

I had a great experience using Leandra! She saved me a couple hundred dollars a month and a few thousand in interest over the life of the loans by refinancing my vehicles. She also suggested and helped me get approved for a new credit card at half the interest! I am very happy with my decision to use them and Leandra has been amazing!

** AURORA LOCATION IS PERMANENTLY CLOSED** Amanda Calderone is a wonderful asset to your team, she not only helped me refinance my old car for a lower rate, but then got me into a new loan with a great rate when I bought a new car. She worked tirelessly and helped with many changes and emails on my part, always came through!! Thank you!

I recently refinanced both of my vehicles and opened my accounts with Amanda at Soopers CU. She is an outstanding employee that discussed all of my options and savings with the refinance promo. She also went over other products they offer, she was fast and accommodating to my schedule. Thank you so much Amanda for being so courteous and professional!

Danielle was awesome to work with. She helped with refinancing my vehicle, lowering the interest rate and and monthly payments. Everything was very easy and finished in less than a day. I highly recommend her to anyone looking for financing.

Was able to get an instant debit card with my choice of design. They charged me $20 to get the replacement debit card without waiting 7-10 days. When I previously got one ate the Arvada branch it was free. When I asked they said there has always been a fee but I have never paid by before. Doesn't make sense to me.

Thanks to Leandra for going above and beyond! I switched to Sooper Credit Union two years ago. I now have my business and personal accounts there, including 2 car loans. Leandra has been a tremendous help. She is very knowledgeable and has made all of my transactions painless. She has informed me of benefits and options that have significantly reduced multiple loan interest and earned me money on some of my accounts. She reaches out to me occasionally to ensure my banking experience is going well, and always replies quickly. I receive benefits and service that I’ve never experienced with any other bank.

Worked with Leandra Smith at Sooper Credit Union to refinance my two auto loans. She was so helpful, knowledgeable and got my two refinance done fast! If anyone is looking to refinance your auto loan for a lower interest rate, plus skip 3 months of payments, plus $200 per refinance - hit up Leandra at Sooper Credit Union!

Leandra is awesome. She is very professional and a pleasure to work with. Very welcoming and knows what needs to be done quickly and efficiently. We came in to Refinance our HELOC. Once we began working with Leandra we wanted to do more. We opened accounts, credit cards and Refi my car. Great experience.

We had such a great experience with Danielle McKinney! She was able to get all 3 of our auto loans refinanced, it dropped our interest rates, our payments and now we don’t have payments for 90 days which will help so much! She also got a personal checking and savings account set up for us! Since we had such a smooth and great experience with the refi we decided to start moving all of our finances over to Soopers.

Beware, they have falsely reported late payments on my loan twice (verifiable). The first time, they held onto my payment for over a week, they received it July 23, didn't process it until August 2 (verifiable), so they didn't process it until after 30 days past due date. The lending director refused to accept responsibility, and the negative impact remained. Now, the next month, my loan was even just paid off this week before 30 days past due date, and they just reported it 30 days late again when it wouldn't be 30 days until August 29th (today is August 26th, it was paid off August 24th, also verifiable). Yet, low and behold, another 30 day late ding on my credit.