Serpentini Chevrolet Buick of Orrville N Main St, Orrville

Floyd was the best salesperson ever!!! He went above and beyond to make sure we got great service and a nice vehicle! I would recommend him anytime! He worked long past his go home time to make sure things got done and I appreciated all his hard work although I hope next time he don’t have to work so long 🙂. Thanks again Floyd for being a great person and that the Serpentini team for all their hard work and dedication!

Thank you all so much! Highly recommended go see Carl Stoll and his great team! They kept working to get me a deal that I liked…. From sad to glad thank you all so very much!

I had a great experience purchasing my 22' Malibu the other day. Carl and the sales team we're very helpful and knowledgeable. I recommend to anyone interested in purchasing a vehicle to ask for Carl in the future. This was my first new vehicle purchase and it was much more pleasant than dealings I had with other dealerships in the past. Between Carl and the Sales team they were people I would do business with again.

Sales rep Marco McKee and the rest of the staff was able to assist us in purchasing our son a car for college with a warm welcome and a great experience we were able to make a great deal.Thanks everyone you guys rock.

We've purchased 4 vehicles now from this dealership and the service is always superb !! The sales team is always there when you need someone and there is a customer friendly experience every time . Tyson and Floyd are our guys. They're the best and will take care of you!

Never again. We spent 4 hours in one day drove one car. That was out of the price range we said we wanted. Made an appointment to come back, we were greeted rudely, waited for our sales guy 15 minutes past our appointment because we were told that he was in a meeting. Then we were told that he wasn't coming in. With all of the things that they have listed on the windows for customer service, they missed the mark. I bought from them before and it was bad, tried to give them a second chance. It is a shame.

Worked with Floyd Standard to see if I can get into a vehicle. The atmosphere was very accommodating and low pressure. Coming in as a female by myself knowing little about cars, I never felt I was getting a salesman pitch. Also never felt pressured to get into a vehicle that I did not want. I took a long Uber ride to the dealership and he spent almost a whole work day with me to ensure I got into a vehicle. Due to my lacking credit I could not get into my first choice but he ensured that I left with something that checked all of my boxes. If you come here and have a certain look or vehicle in mind I would definitely encourage you to work with Floyd. Any car he suggested was something I would like and that would be a safe and financially smart decision. I had some issues with not being able to verify some of my information due to it being the weekend. He pulled all the strings he could so I could still leave that day in my vehicle with gas, lower monthly payments than expected, and pace of mind being in a safe car with coverage included. Not to mention the lower prices. You won’t be able to beat their quality, inventory or pricing. The financial department was a mending bridge to not just be on the “banks side” and made sure I had the fairest rates and terms. If you are near and far, come in and see what they have or can get in for you. It will be worth the drive and the time you spend. No long drawn out processes or sad faces leaving here. And I got a car on the first day of Ramadan so this was extra special. You can even spin a wheel after purchase for a fun chance at prizes. Free car washes as well. Floyd will get it done for you, and for my next purchase I will definitely be in.

I have never had such a horrible experience in my life with a dealership. I have bought 2 cars from them and this second one has been nothing but problems and only owned it since January 31st!!! Been in the shop 3 times now, the first time they replaced the serpentine belt and didn't check anything else, broke 2 days after picking it up. Second time they finally look at pulleys and tensioner and replace that. Told them it had a coolant leak somewhere and they didn't listen to me and now it's back in the shop with coolant and oil in the radiator....not happy with the sales person that knew it had problems and not happy with the service department not taking care of the issues I have told them it was having.

I took my Chevy Trailblazer in because my neighbor backed into it and left some small scratches on it. When I got my car back it looked worse than when it went in. There were new scratches on different areas of the car, paint bubbles and they even broke a piece of the bumper when putting it back on, the bumper was also put on crooked. The only reason I’m even giving one star is because when I called to tell them about these things they immediately ordered new parts and scheduled a date for me to bring it back in. Let’s hope this time the work is done correctly!

I just purchased a Chevy Trax at Serpetini Orrville. I love my knew car. The customer service was exceptional. Thank you Floyd for finding me the perfect car.

Awesome experience. Very helpful. Great sales person. Tyson was very helpful and fun. So glad I went there to buy a car.

Marco is a wonderful salesman. Very patient and honest, personable. Highly recommend Marco and will be back when ready to trade. Thank you so much Marco!

Floyd was amazing, he worked with us to make our experience great! We left with 2 vehicles, definitely recommend seeing him for your car needs!

Super excited for my "new" 2016 Ford F150. Thank you to Marco for helping me through this process. I really appreciate you taking the time to explain everything and working with me.

Staff lied to my wife about prices we already seen online. Tried to charge her 4000 more than online price. Blew her phone up after we left. Cars we test drove were dirty inside. Really tried to pursue and pressure her. Made promises they couldn't keep. When we decided to leave 4 guys tried to stop her after I walked out. Was very rude. Will NEVER car shop there again. Go to Fred Martin...

Very pleasant experience purchasing out vehicle from Serpentini of Orville. We were very satisfied with our salesman Pat Kaiser. He answered all our questions and didn't hurry us even though we arrived later in the evening. He made very acceptable recommendations and was very responsive to our needs. The whole staff that we dealt with were very competent.

Hr was super helpful. Such an awesome guy. Helpful, nice, paitent. Would stop till he got is into a car that worked with our bidget.

Don't bother making an appointment to see a car. It may still not be available to test drive. If you do make an appointment. You will get to wait around for a half hour waiting for the person you set the appointment with, only to find they are not in sales and hand you off to someone else who will chat with you for 20 minutes before telling you the vehicle is not available for a test drive. It was in the garage up on a lift.

Tyson was our salesman and he was great and so funny. He has made our experience amazing. Thanks.

Car had a bunch of minor problems that were well hidden instead of just fixed. Battery died less than a month later. Windshield had several chips that appeared a week after purchasing. Wheel bearing was destroyed and very unsafe. Had burnt out light bulbs. Detail job wasn’t that great. The finance manager is great. Found me a great first car loan. I’m happy though.

Purchased my truck from Tyson! Excellent service with limited time! Over all great experience here!

At this point I've had enough! We've had the car a month and it's been back to the shop 4 or 5 times and now I'm sitting at a Subaru dealership in Massillon. Got sent here cuz it's under Subaru warranty which is great but what about that 100+ point inspection Serpentini swore it had? Your inspection didn't find a catalytic converter code? Didn't find the bad cv axle? Didn't find it needed aligned? Get out of here! I will say they've taken care of everything thus far but this many trips and issues in a month is absurd! Edited on 4/30/21 to add that after taking it to get fixed at Subaru here we are dealing with ANOTHER check engine light coming on! We've got our 6th appointment scheduled for next week. Once again I have to take timeoff to bring in a car that should have been cleared BEFORE it was ever sold! We've called our salesman only to get no reply! This is not how good businesses are run! Now I've given one star due to all of these issues and if I could give none I would! The loan is under my fiances name, Weldon Baisden. I'll update my rating if I can go 6 months without having to bring it in. It was just back in today.

Dealership looked great. Very clean environment and also family friendly. Plenty of options to choose from vehicle wise. Dealership did a great job working with us to get our Jeep. Was a good experience.

Great local place to buy my 21 Silverado. Carl Stoll was a great help in getting the price I wanted for my lease would definitely recommend it seems like a good family atmosphere

I’ve been dealing with Serpentini Orrville for the past 10 years. Buying new, used, and the service department for all my vehicles. I must say each and every time I have been 100% satisfied with everything especially my sales guy that I’ve dealt with since day one, Floyd he has been awesome and very helpful thank you and for the pizza (I feel like family when I walk in everyone knows me by name). Also have to give a shot out and thank you to Steve, Mark, and Jason who have also been very helpful with the whole experience. Then for Joe, Conner, and Marlin in the service department thank you. They are very helpful and knowledgeable when it comes to getting my vehicles serviced or if I need any work done to them. I will continue to keep coming back for all my vehicle needs do to the family atmosphere. Thank you everyone.

Great business and great people. Came in to look at a Chevrolet Trax, and came back with an even better one in a great color. Felt no pressure to make the deal and dealt with great people all around. Don Motz was my salesman. Recommend these guys 100 percent. This is the way car buying should be. Don Motz took great care of me. Great dealer, great people. I'm very happy with my new Trax. Update as of 6-25-2022, bought 3 more cars from don and serpentini and all were great. The last purchase being my sister buying a 2017 Malibu. Will be back

Floyd Stanard is a very great person. He just got me into my first car through a dealership!!! Very thankful for his kindness and honesty. Thank u Floyd Stanard!

Service Department. Went to get an oil change and to get my fluids filled by the tech (unsure if he was new or not - Conor was his name) he did not fill my fluids and I was low on oil. I called to inform him of this and he asked me to bring my car back out (I live in Akron). The fact that I had to go somewhere else to get this done is unacceptable. Plus I informed them I was going out of town. Good thing my car informed me my windshield fluids was low Would I buy a car again, yes my sales person was wonderful - Matt Sincerely Not a happy customer.

Literally the best dealership I have ever dealt with. SO SO nice and just great service. Made the car buying experience so must less stressful. Ray is seriously the best, thank you again for your help.

A great place to buy a car! Ive bought a few cars there. Floyd Stanard is a very knowledgeable salesman and was extremely helpful with finding the perfect vehicle for my needs. The team went above and beyond for me. The whole staff is friendly, courteous and professional. Michael Stanard and the service dept. did a great job making sure my car was ready to go!! The finance manager Cameron is very polite and got me a great deal!

Always work with Tyson he’s great to work with worked with me when no one else would got me financed even was able to later on help My fiancé out

John Williams is a great salesman. Anyone looking for a new or used vehicle should come see him.

Sale's kept me in until closing time to get a ~$15,000 Sonic. They knew my college vehicle was having problems and that I needed something asap for work. A simple transaction was drug on for hours. We were finally let into the financial office at closing time where papers were quickly shoved forward for signing with vague to no explanation on costs. They charged +$3,000 extra, demanded we finance through them for the incentive to get the marked price, tacked on a $2,500 mechanic fee, and a ~$800 tire fee. All for plans that were stated to keep the interest rate down; a lie that was used to sell useless overpriced plans. A $15,000 vehicle is now costing me over $25,000. Not happy at all. Hoping they will make things right. Update 1: Over a week has passed and the plans have still not been cancelled. I called in for a meeting on Saturday, and followed up by asking to receive a call when Serpentine was ready for me to come in. Even though I was told I'd receive a call, I never did. I expressed my frustration in an email that Gretchen has received, and I'd like for you (the owner) to review it to see what's being experienced at your company. Update 2: I'm told that Jason's off on vacation until next Monday (which I could've been contacted a week before he'd left) and will have to wait to speak with him. I'm attempting to have the cancellation date rightfully marked as the date of signing if A) GAP coverage was indeed not needed for a 5.84 A.P.R. and/or B) the $3,300 in plans weren't needed to secure GAP coverage. Update 3: A valuable piece of information: the dealer told me Serpentine Orrville doesn't honor Chevy's college discounts at the time of the sale. Over a week ago, he changed his story and said the incentive cancelled the discount out. However, Chevy's website and their agent stated college discounts can be combined with incentives (there was an attempt at sweeping the floor of Sonics so the price was decreased in many places). The dealer told me he'd give me a call back the following morning to figure things out. Over the course of a week I've called in 3 times to see why I haven't been contacted. Still on hold 8 days later and I'm always being told to leave my name and number. This is a common problem with your company. You, the owner, have the ability to call me. It's seemingly impossible to contact someone there if your money is already taken.

Collin in the service department was amazing. He didn’t push me to get anything done and suggested that I talk to the sales department to see my options. Andrew in sales was also amazing. He was patient with me and stayed late to make sure I got a new car at the price I wanted. I would highly recommend this place because of the both of them.

John Williams is awesome ! Really helpful and friendly. He managed to get me in the truck I wanted and I got to drive it home that night. Thanks again John.

Ray Hawk was absolutely great.. He made me feel like family the whole process, and got me into the perfect vehicle for me. Thank you sooo much.

Just closed the deal on a 2009 Chevy HHR. From Kathy on the phone to Matt Matjunas our salesman, the whole experience was very smooth, and seamless from test drive to signing. Matt was extremely friendly and open with clear answers to all questions. He is one the most honest salesman I've dealt with. He deserves a raise for representing the dealership mission statement so well.

I didn't think I could get a car, and I got one. Thank you John Williams any one interested in buying car a car.Tell him I sent ya in. They are awesome working on your car too.

Absolutely 5 Stars. I recently bought a new Chevy Equinox from Serpentini, and Tyson was my salesman. I drove up from Tennessee, and it was well worth the effort. Tyson was awesome, and I appreciate the straight forward manor he and the staff handled my purchase. I will be back again, and I would recommend highly recommend them.

We purchased a 2020 Trax from Serpentini Orrville last night. Staff was friendly and didn’t pressure us in any way. They worked with us on where we wanted to be for payment and down payment. Carl the salesman was efficient and friendly and the finance guy was organized and professional. The whole experience was our best by far in buying a car, from now on we won’t shop anywhere else.

Highly satisfied!! I received excellent customer service provided by Matt, he made me feel valued and was always open to answer all my questions. I appreciated that he wasn’t pushy and all my needs were met. Thank you Matt!

Eric was very helpful through the entire process. He never tried to push me into getting a vehicle I didn't want like most dealerships do. He explained every feature of my car, and we had a lot of fun the whole time. He was positive, professional, and just my salesman alone made me feel really great about buying a car from here. I was given a good deal, I was not rushed into a decision, and he made me feel at home by taking me on a tour through the entire place. This is the best shopping experience I have had, and once this car is paid off, this is where I will be buying every vehicle from now on. Mark was the finance wizard that helped me get a great deal and great warranty from the bank. He was quick, and explained everything. Usually I leave a place with questions. But in this case, every one was answered before driving off the lot. Great team, Great place, Great car.

After two months of searching I was finally able to purchase the car I was looking for thanks to John Williams! Super great guy, answered all my questions, was able to work with me within my budget and all in all very kind! 10/10 would recommend!

PAT KAISER is exactly who you need to see when coming to this dealership! He’s amazing and really worked his butt off to get my husband and I a great family car at an amazing deal! He didn’t stop until he got us what we asked for! Thank you again Serpentini Chevrolet Buick of Orville! ❤️

Friendly staff. Free car washes! John Williams is excellent to work with. Very polite. Knowledgeable and helpful with setting all your gadgets up before you leave!

We had such a great experience at Serpentini Orville. All the staff were welcoming and friendly. Our sales person Pat went above and beyond to work with us. He did an outstanding job making sure we loved the car we were purchasing and happy with our experience at Serpentini. I can’t say enough good things about him. He really did an exceptional job and we left very happy.

Floyd was exceptional!!! I couldn't of asked for a better sales person. Just when I didn't think I was going to leave with a vehicle, he was able to work his magic and I got one. I was so happy and cried like a baby lol.

Was not sure going in if I wanted to get a new car or keep the vehicle I currently have. John did an excellent job of being patient, listening to me, and answering my questions. I never felt pressured or pushed. Everyone seems very professional here and my buying experience was top-notch. I highly recommend Serpentini Orrville for your next Chevy purchase!

I bought a used 2013 Cruze back in September of 2020 and was told the car was in great shape. 3 weeks later I had to get 600 dollars worth of fixing and am not going back for the 3rd time in 2 weeks because every time I bring it back home there is another issue. I have put almost 2000 worth of fixing now and still have 3 more issues to get fixed. I don’t recommend. Very frustrated

Great place! Had Carl as my salesman. He made the purchase super easy. He answered every question with honesty instead of looking for the easy way out. Worked with my situation (bad credit, not the nicest trade in) and wasn't stressed the whole time I was there. I don't believe I'll need a newer vehicle for a long long time, but when I do, I'll be back for sure thanks to Carl's honesty and great attitude

Went in to look at a Tahoe and it had sold before we got here. Carl the sales rep really went above and beyond to meet my criteria and I ended up buying a brand new Buick for exactly what I wanted to spend

Horrible customer service. I tried connecting with the dealership to drive an hour and a half to see a vehicle they had in stock. They refused to return numerous phone calls. I emailed the sales manager attempting to connect with someone and they were evidently turned off because I mentioned a previously listed price I was willing to pay for the vehicle. Today, I called again and was finally able to connect to a salesperson who was completely rude and was trying to argue about “the type of dealership” they are. My best advice to anyone shopping for a new vehicle is stay away from this dealership.

Don Motz is your man for any car needs! I was treated with the best care and respect a customer could ask for. This was not only from Don, but everyone at Serpentini! These guys pushed and pushed to get me in the best deal available for the right vehicle for my family and I. We couldn’t be happier with the service and experience! Thank you to everyone and a special thank you to Don.

Hands down the best car buying experience we've ever had! We put off getting a new vehicle for years because normally the entire process is frustrating, but not at Serpentini of Orrville and not with Ray Hawks. Ray is the best! He is friendly, easygoing and very knowledgeable of all the vehicles. We were instantly at ease with Ray and are looking forward to buying from him again when the time comes.

After seeing a used car I liked online, I checked Serpentini Chevrolet of Orrville website to see if the car was still available. I dropped Kathy (Watson, Customer Care Specialist) an email. She responded very quickly and was very helpful. After a couple of emails we scheduled a visit for the very next day, I rented car and drove up (3hrs drive). The next day we were welcomed by Ray (Hawks, Sales Staff). Ray was great, friendly and professional, answering all of our questions efficiently. He took us for a test drive with the car we wanted, and our decision was made. At the beginning of the day we thought we would get financed through our Credit Union, but Mark (Evans, Finance Services) was able to get us a better rate so we went ahead with the deal. Staff members came over to congratulate us on our new car, which was very nice. Ray let us use their computer to get the paperwork they needed from us, and to activate my insurance. Mark (Evans, Finance Services) took all the time needed to explain to us all the details of the financing plan, and it was a very helpful discussion. Overall, we arrived at 9:30am in a rental car and by 1:30pm we were in our new car! Ray even called Enterprise to pick up our rental car. It was a fantastic experience.

Overall, I am extremely satisfied with my purchase. I got exactly what I wanted down to the color and features. Tyson was wonderful to work with and very kind. The only reason I gave 4 stars instead of 5 is because the car was not cleaned on the inside; the service team only washed it. It was apparent the previous owner had a dog due to all the window smudges, dog hair, and small scratches (very minor). It wasn’t noticeable until the next day because it was dark out when we finally left. I did respond to the follow up email sent about this, but didn’t hear back. With the dealership being so far away, it isn’t feasible for me to drive back to take care of this so I’m left with paying a local company to detail it. Not an expense I should have upfront as this should have been done prior to selling. Also, we had to wait quite some time to wrap up the paperwork. Approximately 2 hours. Longer than we had intended, but some things can’t be helped.

Great place to buy a car. Stop in and see the sales team. They do everything they can to get you in a vehicle that's right for you. I definitely will be getting my next car from them. Jamaica is an awesome salesman he got me going and he is great at his job.

Marco makes it happen! If you are in the market for a new vehicle, he’s definitely your guy! We came in overwhelmed by other truck shopping experiences, but he made our experience with Serpentini quick and painless. He was very down to earth, easy to work with, and straight forward. We appreciated the attention, and the service given, and walked out of there happy new truck owners! Thank you for your time and efforts Marco! -The Murphys

Couldn't of asked for a better experience! Marco and the staff of Serpentini Orrville went above and beyond to make a miracle happen. I would definitely have to say that these gentlemen deserve to be recognized for how well they do their job everyday. The people of Serpentini are most definitely the few good people that are part of the solution in this society. Thank you Marco!

I didn’t end up buying a car from them but I just wanted to leave a good review for this dealership. I called them and told them I was interested in a vehicle but I had bad credit but could provide a pretty good down payment. They told me not to worry and visit them which was reassuring. The two cars I liked ended up not being available but the salesmen, Marco , said he would keep an eye out for me to see if they get in anything I would be interested in. He was really kind and could tell I was overwhelmed with the process. I was in a bad car accident and had just found out my car was a total loss. This place was the only auto dealership that made me feel comfortable. It’s hard to car shop alone as a girl with NO experience in car buying. Most salespeople that day treated me like I was an idiot. Marco and their staff did not and I’m really thankful for that.

Ray Hawks was awesome helping us get the perfect vehicle for our family. We were extremely satisfied with his friendliness, knowledge, and service. Serpentini in Orville was great!

John Williams I have to thank you and everyone else today for helping me out getting into that 2017 Nissan Sentra Sr I've been to so many places and no one would ever help but John never gave up on it and it was a awesome experience and would do it again man didn't get it the first day I was there last Friday but got it done today and I really appreciate all the hard work you and your team did man I really do. Cant wait just to stop in and get a car wash and see how everything's going with everyone

My Husband and I had a great experience there. Don Motz is who we had and we could not have asked for a more professional and caring sales man. He made sure that we were well informed, and took the time that was needed, to get everything done. And that we were thrilled with our purchase. Thanks again Don M. and the Serpentini family for a wonderful experience.

I don't even know where to start. I went to serpentini back in December after extensive research on where I was going to purchase my Jeep, this is very 1st time every going to a dealer and financing a vehicle. I seen the jeep and it was love at 1st sight, then I got it home. This vehicle has been nothing but a headache as it kills my bank account very quickly. This jeep seemed sound when we drove it around so of course we bought it. After getting it home there has been a whole whirlwind of issues from having a driveshaft that was way to short all the way to the motor being bad now. I would never recommend this car lot to anyone! I never ever do bad reviews especially if I reach out and something is done about the issue, but thatis not what is happening here. Save yourself a lot of time and money and find a honest car lot. Nobody at serpentini was honest from the get go.

I bought a new to me 2018 chevy equinox today from serpentini in orville. It was a great pleasure in doing business with Floyd Stanard. He's well aware of my pickiness and what budget I can afford. I test drove 4 different vehicles before deciding on my equinox. Thanks Floyd for helping me with my decision on getting the equinox.

Everything seemed to go well. My only problem is I cannot get any of you guys to get me an owner's manual for my truck maybe you guys aren't as good As you think. And no I'm not going to download one like Your salesman told Me Too! You guys should be able to get me one.

I was told along with my insurance company my car would only be there 6-7 days to get fixed. 20 days later it was returned. I was told it would be returned to me Friday by the end of the day all they had to do was go to the other lot, pick it up bring it back and clean it. Never got the call I got it back late Monday afternoon after bugging them to return my car, the rental was due back that day and I was getting the run around

Very unhappy, promised things would be fixed and nothing was fixed. Very upset with the sales person and the finance department. Was told the windshield would be fixed and I would get 4 better tires other than the ones on the vehicle

Bought a brand new baby from Marco. Team was awesome. This is my third vehicle from Serpentini Orrville. Thanks guys.

We worked with Ron Bachman for our most recent vehicle. We have bought 4 cars through Serpentini and have always been impressed with them. Ron was a lot of fun and very personable. We didn't expect to walk out with a car that night but we did and love it. We hope to see Ron and the other salesmen at Serpentini for all of our future cars. Thank you all so much for all you do for us

Would not recommend service department or extended warranty,s from Orville locations no point in paying the extra coverage if service department is going to ignore the issue and work on or fix what they choose to, sales department does great work and normally gives there all

Pretty disappointed but I need to remember this is a car dealership and they didn't disappoint reminding me what car dealerships and sales people are all about. I'm in my 60's with an 830 credit score and called on a vehicle listed at 35K. I thought it unusual that many of their vehicles had the free Carfax but this one didn't. Did my due diligence and bought my own Carfax and this vehicle was involved in two wrecks. Nothing really crazy but two of them. Hmmmmm. To me it looks like they are trying to hide something. Anyhow, I still call on it and talk to a salesperson (Kathy) and explain to her I feel the price is a bit high for being in two wrecks. She came up with the most lame excuses for the wrecks of which she had no personal knowledge of which worsened the whole experience. Anyhow, I asked if they would come down on the price and she said no, the wrecks were priced into the vehicle. Well, the very next day the price was reduced. These are great examples of why people dread going to car dealerships. Lies and deception. I see many good reviews but my experience was typical of dealing with car dealers......dirty.

Great experience buying a car from here. Our salesman, Ron Bachman , was awesome & fun to work with.

Excellent Customer Service! My Daughter loves her New Car. Huge Thank you to Marco!

John Williams is an awesome salesman ,goes above and beyond to make sure his customers are satisfied, great salesman, see John on your next visit !!

Friendly people, well keep dealership , great service from buying truck two months ago and geting service done

I am beyond impressed with the service that Marco and Cameron gave to me tonight. They were so professional, and at the same time you felt like you were talking to someone that you have known for years. I would highly recommend Serpentini, Marco, and Cameron to any of my friends! Cameron also hooked me up with financing through Capital One, which was really a game changer, and I appreciate everything he did for me. Five stars for sure!!

I am on my 3rd vehicle purchased from Serpentini Chevrolet of Orrville. I can't say enough about how friendly and helpful the team there is. I am sure I will be purchasing a 4th vehicle there in the future.

We had a great experience at serpentine buying our cars..come see Matt Matjunas..he done a great job with us..came in to buy one car and ended up buying two..lol

Recently had an accident and was in need of a new car. Tyson Berkey helped me feel welcomed and cared for and was able to get the best car for me. The other employees were a great help navigating upon arrival as well.

Floyd was amazing! Worked hard to get what we wanted and with out financial abilities!

Drove to Orrville from Cbus to check out a 2018 Ford Explorer. We were assisted by Floyd. Floyd really knows his stuff! I can say we were treated honestly and fairly. The whole process was pretty easy. Actually the easiest in our history of car shopping! Floyd is a believer in relationship building. We did not feel pressured to buy. We are happy with our experience and will keep an eye out to return back to this dealership when we are ready to shop again!

I went in there with high expectations and John Williams fulfilled those expectations. I left with better than I expected[WAY BETTER] and everyone were so proffessional and friendly. I recommend Serpentini to anyone...you will not be disappointed.

I absolutely love serpentini they are honest and very helpful. Some people buy used cars and expect it not to have issues. I say take it back and explain the problem. I'm very sure they will be glad to help. I've never heard of scheduling an appointment for test drives you never know if the car will be there or not. If I could give more than a five star rating I would. Great job everyone.

Thanks to Ron & Don for holding up to there word. They did everything they said in there video. My family and I have a safe car for are kids now. They did everything in there power and help us so much. Thanks guys your both awesome guys. Ron was upfront and told us everything he was great.

Drove 6 hours to buy a Toyota yaris advertised for $5495.00 came in ready with financing from capital one at 6% with a policy number. They dinged my credit 2 other places dropping my credit score 20 points instantly. Offered me the "best deal" through in house financing (which I did not concede) at a 26.7% rate making the total price of a 2011 yaris with 95 thousand miles to $7920. I basically got up and ran away while the salesman chased me out the door with a pen and a contract. Be cautious people, I can only imagine how these predators cull consumers who may be vulnerable or left with little choice but to sign such a bad deal. I get the feeling their favorite targets are the ones who can least afford it. Should be called "serpent Chevrolet"

We had the best experience here! We never thought we could get a car but Ron & Don got us in a van my family and I love! Thanks so much guys. You did everything you said you would thanks so much!

We have gone to serpentini to buy vehicles twice. both times we worked with John Williams and both times we walked out as happy new car owners. He does as much as he possibly can to get us into vehicle within our payment range. Will always go see him when we need a new vehicles!!! The atmosphere and all of the employees are very friendly!

Serpentini salesperson Floyd was fabulous! He very helpful and patient.

Don was very professional and a pleasure to deal with. He said he would take care of certain things and he did. Would buy from him again. We bought a car for my wife and she liked how calm he was. No pressure.

The Serpentini Orrville service department is the best auto service department that I have experienced in a long time. 'Thank you' to all on the service department team! You are courteous, friendly, and I trust your recommendations.

I originally spoke with Ray during my initial call. Upon my arrival to the dealership he was with another client but he still acknowledged me and got Devon to help me. Devon was very good at what he does and will make a great salesman as he continues to grow. Jason was amazing and very nice to work with. Last but definitely not least is Mark in finance even though I was the last person of the night on Saturday he still treated me like I was the first person of the day!! It was almost 4 hours after closing on a Saturday and Devon and Mark were the most amazing people that I have met in a long time. Sorry and lets not forget about the detail guy who's name I do not know but he also stayed and made sure my car was clean for me to take home. I will definitely recommend this dealership to my friends and family. It was worth the 35 minute drive.

A great experience working with John Williams! John is knowledgeable, friendly, and courteous! Answered all of our questions with ease. Definitely recommend visiting this dealership - entire staff welcoming and helpful!⭐️⭐️⭐️⭐️⭐️

Matt was referred to me from a family member who purchased a car from him. He had great customer service and took his time with me. I felt like he cared and that's important to me when I am giving someone my business. He was excellent.

When they realized I was walking away with out purchasing anything they took their dear sweet time giving me my keys back after a trade in test drive, after I repeatedly said I needed to leave in order to pick up my goddaughter. Incredibly annoying. Pushy and petty. Do not recommend unless your just desperate for a car.

I went to serpentini Orville for a trade in on my car I bought the first time from serpentini ! What a wonderful experience I had!! Everyone was so nice and helpful. Thank u Marco for getting me into my dream car! You were awesome to work with! Serpentini is such a great place to buy a car!! I will always go there if I’m looking to purchase a car!!

I took my blue Chevy spark in for repairs. I was told how much it was going to be to fix my car. I was so depressed. Then I was advised to trade the car for a new car. And the sells person Marco sold me a gem of s car. Thank you Marco.

This was the best car buying experience by far I've ever had . Carl Stoll is a gem. I needed a small SUV. I wasn't really sure what make or model I wanted. I just need one that had great gas mileage and a killer radio. Because I spend most of my time in the car driving....alot. And he picked out this beauty for me. I test drive it...and was like wow!!!! I'm impressed. So two thumbs up for Carl.

Told them I had recently lost my only source of transportation so they try to put me in the smallest car on the lot. I am 6’1. Was told that there were no other cars that he had. Wanted to set up another appointment to try to find another option so they had me set up an appointment to come back during my gf and I’s work hours. even though I told him the past day I didn’t know if I was set on a car yet. Sales man claimed he would call with important info and never called. Still drove up to try again and tried to push a 4300 dp for a 9000 car. Needed a friendly dealership and got close to nothing.

They did an excellent job of fixing my car & the people there are very nice.

Just wanna Thanks to John Williams for getting me into my my New Chevy Trax AWD! John is very knowledgeable about his vehicles he is selling you! Also friendly, courteous and and understanding to the customers needs and wants! Orrville Serpentini is a Great place to get a new or used vehicle.

Salesperson John Williams was an arrogant snake in the grass. Exactly what you imagine when you think sketchy used car salesman. I didn’t fall for his tricks and went down the road to White’s and bought a Ford instead. John is keeping the stereotype alive and well.

Had a great experience buying a car! Jon made me feel super comfortable and helped me find a great car. Anyone who I interacted with was really friendly and helpful. For it being my second time buying a car and my first new car, 10/10 would come again and recommend you do to!

Had issues with my 2017 Chevy traverse I was sold from here in January. Kept taking into the shop, but couldn’t figure it. Don Motz made it right and put me into a new 2021! He is the go to guy!!! Thank you Don for making this the best car buying experience.

I met with Eric Johnson today and he did a great job helping me find the perfect vehicle for my family. I have a second daughter due in a little over a month and he found me a vehicle that both met my safety standards and also was spacious enough for our newest addition. Great job, great guy! I definitely recommend you ask for Eric Johnson on your next purchase.

I bought a 2020 Chevy Equinox LT from Serpentini in Orrville today. I drove down from Fairview Park, about an hour drive for me and I am really glad I did. 1. I really recommend anyone who is considering getting a vehicle to consider going to Serpentini in Orrville. The Orrville family is very friendly and kind. The dealership was clean and inviting. Also, they are one of the few dealerships that I have been to that recycle oil from oil changes to heat there building using clean burn technology. 2. I recommend the Equinox. I was told that I could drive over a pothole and not feel a thing. Well, I was really skeptical of this claim. Then I took it for a test drive. Now, you definitely don't want to go and just run over potholes and though you would feel the bumps, it was the smoothest ride I had ever been in. 3. Ask for Tyson. Tyson was an amazing salesman. He never pressured me into a vehicle and worked really hard to get the right deal for me. Tyson kept everything very casual. While waiting for the finance office or for the final inspection of the vehicle before I took ownership, Tyson had genuine conversations with me and made me feel welcome. Overall, this was an amazing experience. I have bought vehicles in the past and by the time I got home I was always questioning whether or not a made a good decision. This time the process was smooth and effortless and I am completely satisfied with my purchase and experience.

I went to Serpentini all the way from Cincinnati and did business with Eric Johnson who is by far the most friendly and easy going salesperson I have ever met. I did not take me more than 1 hour to make my purchase, I was greeted well by every one at the dealership. It was a hassle free purchase as promised to me by Eric. In other words, they know how to make their customers happy. I definitely recommend this Serpentini dealership for anyone considering to make a vehicle purchase. They got a great team. Keep up the good work!

We just purchased our 3rd vehicle from Serpentini in Orrville. Floyd does an amazing job at taking care of his customers. He and the entire team make it a quick and enjoyable experience. Great vehicles at a very good price. I highly recommend Floyd and his team for your next vehicle purchase.

When we arrived on the lot we headed for the door, as we were there for an appointment. But decided to look at a couple cars first and as we were walking away from the first car, we were greeted by the friendliest salesman. He assisted us with everything from the credit process to negotiating a few things and got us in the 09 Caliber that I wanted from the start. I must say that everyone on the lot was very friendly and helpful, and no one was pushy nor tried to force anything upon us. On top of the best car sales customer service I've ever encountered, their prices and quality are excellent. We will be returning for my husband's truck in the future. I will also recommend Serpentini as the next stop to everyone I know! Thank you Kathy for the phone call, Jon for the process, and Jason for the negotiating! Great job, great team!

I previously purchased a car at Serpentini and when it was time for me to purchase a new one I knew that was the only place I would buy from. I reached out to Eric Johnson earlier this week and let him know when I would be able to come in. He greeted me this morning as soon as I entered the building and then he was helpful throughout the entire process. He along with the entire staff (especially those that know my mom) were all polite to me and confirmed that I went to the right place. They even offered pizza and beverages while I waited to complete all of the paperwork. Eric was very patient and thorough in explaining everything in detail to me. Thank you Eric and the entire staff at Serpentini for making today such a pleasant experience for me!!