Security Service Federal Credit Union N Loop, San Antonio

Opened a checking account with Janessa and had an amazing experience. Not only was she efficient but she also made the entire process as smooth as possible. She was also very informative about bank policies related to the account and anything I might need to know for future transactions. Awesome service!

I called customer service three times, went to the branch near Bandera Rd, and they were not able to or appeared to want to help me. Their answers just didn’t make sense to me, and I decided to try one more time to get help. I stopped at the branch at 281 N branch off N Loop 1604. After explaining the situation to Malachi Bravo, the Branch Manager was such an amazing person listening and explaining the reasoning and options available. He was professional, patient, and knowledgeable, traits rarely found in today’s world. He is the reason I will continue to do business with Security Service because they do care for their members and don’t treat them as just a number. I highly recommend the 281 N branch to anyone needing guidance with their financial needs.

Janessa is amazing! She is one of the many reasons I love Security Service! Janessa has a heart of gold, she never rushed me, and always made sure I understood what was going on. I will be telling my family and friends about the excellent customer service SSFCU and Janessa provide!

One word Arthur! this man literally carries the bank on his shoulders. he is the only reason my wife and I have not closed out our business account. we have never had a good experience with any of the bankers whether they’re new or experienced, they always tell us different operating procedures and they always have to ask multiple questions leaving the office, the first business account we ever opened took over two hours…. (my wife is a banker so she knows what to expect and she said this is completely out of the ordinary) We were about to give up with this bank until a man name Arthur helped us out, and let me tell you he was top notch, yesterday he also helped us out because we were originally helped out by a different banker who almost completely messed up our international wire & and caused severe headaches, by not knowing her job and not listening to the customer. y’all need to make sure Arthur trains everyone and give him a raise. you have no idea the sh*t show that business bank account holders have to go through at this location.

Was at the 281 branch today. Jennifer helped me out and was extremely professional and friendly. A joy to work with. Had a very positive experience as well with Trey several weeks ago. What a wonderful team. Thank you!

Come to this branch because it was the closest to my work. I arrived 30 mins before closing. I needed a debit card and I waited 45 mins and no one helped me. The guy with the long hair Attended to the lady and her daughter, then walks pass me and talked to another lady. Those 2 customers come after me and they got helped. The lady at the front desk who signed me in didn’t even acknowledge me either, just smiled and walked by me and took the lady with her daughter To a room and assisted them. The 2 guys there didn’t even ask me if I needed help or if I had been helped already. I literally walked out. Worse experience ever! Very unprofessional!

Staff at SFCU is very professional. Kyla has been very professional and very patient with me. She answered all my questions with patience, she approached to her colleagues and other branches too to answer my questions and gave correct information and guided me in the right direction. Thank you for all the help!

I was very happy with the service I received today from Laura. Also I would like to thank her for referring me with Mr. Bravo and helping me to save money, Thanks Security Service for the good customer service.

Devaney was very helpful and kind to my banking needs.Also she explained my different options for my account. Took the time and explained where I understood. Job well done. Thankyou

Rachna assisted me in establishing a new a account to get best possible return on my savings. She was very helpful in explaining possible options and getting necessary paperwork completed.It took a little longer than I expected but I am well satisfied with results and thankful for her help and friendly conversation.

Thomas is excellent at getting the money deposited and withdrawn swiftly, accurate, and fast. Say hello if your lucky enough to be helped by him. Thank you Thomas.

Janessa Becerra was absolutely amazing! Me and my wife came in Wednesday 2/9/2022 and she helped us close one of my accounts and open a new one. She was very helpful and answered every one of my questions and she is just so nice! I would highly recommend going to this branch for the quality of customer service they offer! Thank you so much Janessa!

I highly recommend this branch. I went in because I had a question on my accounts, I was so pleasantly greeted and helped by Janessa Becerra. She did not rush me through the visit and gave me ample amount of time to ask questions. I will be referring friends and family to this branch so they could experience the great customer service I received. Thank you, Janessa!

Security service has been one of the best banking experiences I have had. There is one employee that has been wonderful and every time I call for an inquiry or need assistance with my account, Janesa R has been great. I will continue banking with security service due to her wonderful customer service!

Janessa is amazing I went in and got my loan through her and she went way up over to help me and make sure I was taken care of. Very hard to find customer service and employees like this. I would highly recommend anyone to wait the extra time to deal with her she’s awesome!!

Came to the bank to get a car loan and one of the employees, Janessa, made it so easy and quick! She was very helpful and answered all the questions we had! Will definitely be back to this location!!

I had to close my account because of identity theft fraud and Adrian S. that helped me at the 281N location was so awesome. He had his hands full, but took his time and made sure everything was taken care of. Also, called me a couple of days later to check to make sure all was good. Talk about service, he was outstanding!!

I was referred to this bank, so I came in to open a checking account and had an amazing experience with Janessa Becerra! She was so sweet and incredibly helpful. I would highly suggest her if you ever experience any issues or need assistance opening an account.

Delaney Blancarte, was. Great help! She was able to reset My mobile app and get me a new account added! Great Customer Service

What a nightmare. Bank tellers take SO LONG to help and no one else is even around. Had to go inside after being helped halfway through to be told they charged me $32.14 EXTRA just to pay off my auto loan. I was years early in complete pay off. Never late on a payment. Complete insanity.

I came to open a new account and was assisted by Connie Sanchez. She took her time explaining everything, was very detailed and helpful. Was extremely friendly , informative even helped me set up my id monitoring, mobile app, was very open minded. I definitely would recommend her to everyone. Thank you for everything