Seawest Coast Guard Credit Union Alameda

Samiya and Ruth were super helpful and provided outstanding customer service. They went out of their way to provide useful information that gave me a lot of insight in how I wanted to do my banking. They also were super accommodating and were nothing but kind. 10/10

Rating the credit union overall not by branch. Got a car loan through them and rates were great. Getting the loan was super easy but it has to be the most frustrating experience to just pay my bill. First, they generated the loan 6 days before my first due date. No problem, I have already set aside the money. The loan information can't be given over the phone, sure.. privacy, I get that too. We finally got our member number and account number in the mail 3 days before our payment (on a Friday).. we create an online account and figured out the only way to pay the loan was to transfer money from the savings account to the loan. There is no seawest where we live so it had to be transferred from an external account. So we called in and spoke to someone in the loan department who basically repeated after me like a parrot. "yes your loan was opened a few days ago, oh yeah your due date was yesterday but it was Sunday, yeah you can just transfer from the savings account.. oh but it takes days for the money to transfer but you can pay by mail by check... that should be here in two weeks. so your options are to basically be late because we don't have capabilities to pay by phone". its 2020... there should be an option to pay directly from a checking account or even by phone...

Great customer service. Been a member since 1981 and never had a problem.

I have had a savings account and at least for car loans through Sea West Federal credit Union. I've always been pleased with the service. It's a simple banking institution, and the staff are fast and friendly. I only wish they did not charge an exorbitant ATM usage fee for their on-base ATM 4 non sea west accounts.

Awful service. I am/was a member since mid 80's but quality of service at SeaWest now is absolutely dreadful. I've been trying to close my account for months now and the reps there still haven't been able to get this done. Departments can't or won't communicate with each other or with their customers. Calls and letters to SeaWest always lead to dead ends.