Santander Bank Lending Center Ralph Ave, Brooklyn

I called Santander to attain some bank statements from previous years to resolve my mothers estate with my siblings. I called to request the statements that weren't available through online banking be sent. I stayed on the phone for 45 minutes as the rep was trying to order the statements. She kept returning to check to see if I was there, and went back to ordering (so I thought). After 45 minutes, I was disconnected from the call. I called back and waited another 20 minutes to get a rep who immediately told me that I would have to pay $6 per statement to send them. This is despite that fact that they constantly encouraged me to convert to paperless billing. They are turning paperless statements into a trap to charge people. Service horrible! policy horrible! Changing banks

It is closed, there is no one