Russ Darrow Nissan of West Bend W Washington St, West Bend

By far the best car buying experience we ever had! The way they do business at this dealership should be industry standard for all dealerships. They got it right with their friendly atmosphere and fun staff, full transparency, complimentary beverages, no pressure sales, clean bathrooms and sales floor. We also have to add our salesman, Jason, is straightforward and efficient. Our whole sales process was less than 2 hours. Thank you to the whole team for making us feel like part of the family.

Overall very positive experience with Jason and his manager. Jason worked diligently to get me what I needed, very personable and not your stereotypical sales person that is just looking to make a sale. His manager made sure I was well taken care of with the Service Department and the team worked well together. I highly recommend this dealership for your car buying needs!

It was a great experience! Mitchell went out of his way to make sure my payment was close to where I needed it to be & also did a dealer trade so I could have the color I wanted. I would definitely recommend Russ Darrow to friends & family & I will definitely be back for service & when I'm ready for another new vehicle.

I am absolutely super satisfied with my new car. Jason did an awesome job getting me everything I wanted. He was very attentive and so kind. This place has the most kindest workers ever!

A Service Experience Many Promise but Few Deliver. Superb experience this morning: on time start; clear expectations; total transparency of findings, choices, prices; on time finish & reasonable cost. Completely earned my future business.

Everyone was so friendly and welcoming. They took really good care of my car and I had no problems. I will definitely be back and possibly try to get into a new nissan by next year. You guys rock!🤘💪💖

Gabriel was fantastic, I was looking at used cars and didn't know I was looking at a new car, they helped me get good finances to cover it, love the car and the people, definitely 15/10 service.

The employees at this location were absolutely great, very informative and friendly. The process was very easy and fast. Jason did a wonderful job answering my questions and making me feel comfortable. Yes I would definitely recommend Russ Darrow West Bend. Thanks Jason!!!

This was probably one of the smoothest new car purchases I've ever been a part of. I would highly recommend this dealership! Thank you Jason and Jean for the great experience.

I am pleased with the sales and service departments at this car dealership. Working with Roger in the service department is always a pleasure and I feel certain I am getting good, honest help and advice.

The service team has always been good to work with. They do not pressure sale services which builds trust. Then you will be will to recommend them.

Over all the experience was tolerable. Everyone did their part to be nice. I was able to test drive a vehicle on my own for the afternoon to have my mechanic look it over but the salesman neglected to fill the tank so I had to dish out my own money to put gas in which was NOT reimbursed. Also the car we chose, we asked to look into a part to be fixed, was told no problem, and then they neglected to discuss it, constantly ignored. Cars buying is not like it once was.

Worst car shopping experience ever. My wife and I had narrowed the candidates for the car we'd be interested in purchasing down to 3 models. We looked online, saw that this dealership had a number of one of those models and decided to come in to take one of them for a test drive. Upon arriving at the dealership we were met by a salesman (Noah). He in no uncertain terms made it perfectly clear that we would not be test driving any vehicles unless we would commit to purchasing a car that day. His excuse was that they couldn't hand out keys to uncommitted prospective customers for fear of depreciating their stock. While in his office he took an outside phone call without an apology for the interruption before or after. In response to an offer that I made after he asked what range I'd find acceptable (within market prices found online) he sneered and said "nah, I'd only maybe be able to give you $100 off, make you feel like you negotiated something, pay for a nice dinner after." No pitching alternative models or redirecting us to other of the several Russ Darrow branches, no actual effort to make a sale that doesn't fall directly into his lap. Altogether, no sense that he would listen to anything my wife and I said unless we were willing to walk that minute with him to the finance table. I can only assume he's retained his sales position due to the inflated sales environment of today. I realize the car market is hot right now but my money works LOTS of places and WILL NOT be spent here.

We have had great experiences with the service folks at this West Bend Nissan dealership. Always helpful and friendly. Our car felt like a brand new vehicle driving away after their services. Thanks!

Everything went smoothly and quickly. I found the car I wanted. My salesperson completed the transaction and I left driving my new vehicle. I couldn’t be happier with the ease of this transaction, it was done in the same day. My salesperson, Kenny Lippold was attentive and easy to work with. I highly recommend Russ Darrow West Bend Nissan.

Drake was wonderful in listening to what we were looking for, and the budget we had in place. He made sure we left happy, and followed up next day to make sure we were satisfied, and enjoying our new wheels.

Really love Nissan. They are so nice and make sure you drive away with ease. I told the gentleman today at the counter I had a problem not related to my visit. They fixed it no charge. Super happy and that's why I love dealing with Nissan.

I really like working with West Bend Nissan. They are prompt and helpful every time I take my lease in for service and great about answering any and all questions. The service department is awesome and explains things well without acting like I won't understand just because I'm female. Very refreshing. Definitely a place to go if you need a new car or service for your existing vehicle.

This Russ Darrow dealer has excellent service. After appt yesterday for routine maintenance service tech spent 15 minutes with to show me how to change multiple settings on the camera and locks that I did not like. Competent techs and great customer service. Would not even consider a different dealer or garage to work on my Armada!

Although it took longer to complete the repair than we would have liked, so far, so good. Everything seems to be working perfectly. The only improvement I could suggest is that we would have liked an update earlier in the day when we weren’t getting our car back. Since our vehicle was with you 4 days, getting an update sooner than 3 or 4:00 would have been nice. We needed to arrange rides and shuffle schedules a bit with a vehicle missing. Twice we had to make the call at around 4:00 in order to find out the repair would be delayed another day. We felt we should have been notified a bit sooner and without us having to make the call to find out. Thank you for repairing the warranty work.

They did everything in their power to make sure I had a fast and thorough service. Very accommodating.

They will not take down the 2018 Nissan Pathfinder S model and it been over a week. I had called Friday last week and had a friend call today only for them to want you to look at other models with high mileage. I will never do business with this dealership.

Customer service could improve especially when spending $5300. Also it would be nice if they told you about their 3.5% credit card fee before you paid.

Very personable staff. Everyone felt like an old friend. They went the extra step to find the car that met my needs.

Russ Darrow took my car in at the request of Nissan. Had some trouble with battery. Replaced battery and did lists of diagnostic tests. Gave me a car to use. Service department was courteous, listened to me and worked with me. Treated me respectfully.

Everyone was extremely helpful and friendly. Options they offered were endless. Definitely will work with Rob again for our next vehicle.

While I understand the current climate is crazy for new and used car sales I was still semi-expecting a little more care during the sale. Our rep was polite and sent a nice follow up email after the purchase but was not really invested in wanting to get to know us, our needs, our "must haves" vs our "nice to haves" in a vehicle, nothing. If we would have found this same vehicle elsewhere I wouldn't have felt compelled to go back. The financing rep was very nice and personable, excited for us and our purchase and put some of our uneasiness to rest. I also appreciated the detail she went in to regarding our warranty and services we get when buying a new vehicle.

I drove quite a distance to do a trade in yesterday. There was nothing that appealed to me in my area. After looking at the website, I called and scheduled to come in. Drake got the short straw [J/K] and he was simply the BEST. Anthony, just learning the business, was his side kick. I felt confident that they'd pull a rabbit out of their hats for me and they did. Dana is a financial wizard and helped me as well. I drove home happy and feeling well taken care of.

I couldn't do a slower oil change if i took a nap in between each step. I have free oil changes and its almost to the point where its not worth it. Russ Darrow has won the snail speed award as it seems that the service technicians have forgotten that there is a big window facing the waiting area looking into the shop. I will literally never pay for any service here as it is almost comically slow.

would rate 0 stars if I could. Please never buy a used car from here unless you want to have issues right after buying it. I posted a review a month ago but it wouldn’t let me post another one so I deleted that one. 2 months after buying my car, my battery and starter went out. $250 to fix. Last night when I was driving my car I got stuck in the middle of the road and my car would not drive when I pressed the gas. My car is a 2017 and I bought it from this dealership where it’s supposed to pass a safety inspection. I should not be having issues with a car that I just bought especially with lower miles. Not to mention my sales guy was awful, didn’t know what he was talking about. He didn’t even let me look at other cars. He wanted me to buy this one and told me it was a safe car. I’ve had nothing but problems with my car and I’ve had it less than 4 months. Worst dealership ever

Andrew Holtz's knowledge & professionalism made my experience buying my car the least stressful experience I ever had buying a car. He was awesome, honest & made my experience "fun" & he did not waste my time like i have dealt with at other dealerships & I've bought several new vehicles in the past. Thanks again Andrew!

With regards to Roger and the service team, thank you for doing what you say you will, when you say you will by, and get my truck back on the road. It is greatly appreciated. Have a great weekend! Dave

BEWARE! Misleading advertising and unapologetic for it. They have listed a New 2022 Frontier. Pictures of exact vehicle with price on their dealer page. We called and confirmed price. They sent us email with confirmed price quote. We called again and a manager took our $500 deposit over the phone so that we could hold it while we dropped everything and drove 4 hours to purchase. They welcomed us, we test drove it, they took our information for trade, and then they finally decided to present the sales contract that finally mentions the extra $8,000 in accessories that are on top of the price listed online and what they verbally confirmed and emailed. No where online is there anything that clearly states the price does not include the options shown or listed either. The dealer seemed "aghast" that apparently everyone we dealt with prior dropped the ball and there was "miscommunication". Considering we never received a call the next day from the manager that he promised would "work something out " with us, I'm going to assume this is normal practice for them. Smh. Now I'm going to leave a good review for another Nissan dealership that honorably sold us a brand new truck a couple days later.

Buyer beware!!! Service Manager is shady. I highly suspect he stole the key out of my vehicle that was in there to have a new key programmed. After I remembered where the old key was, and told him. I never should have told him, and kept it to myself. They were trying to get me to pay over $4000 for a new ECM saying that that was the reason they couldn't program a new key, when really it's because the old key was in the car still. How do I know? Because before the car went to them, the info center said "Incorrect key ID" when you tried to start the car. After I told service manager where key was, it displayed "Key not in Vehicle".

Russ Darrow was able to resolve a warranty issue that both Boucher and Rosen were unwilling to even look into. From the sound of it, it was a known issue to Nissan and a fairly straightforward fix. Very thankful to the techs and service manager that spent the time to look into the issue I had with my Frontier.

Sales Manager and Sales Associate Corey Bush are Big liars! We received a check in the mail for less than agreed upon price. Promised to send the money we were shorted when we sold them our car......that man sold himself for $300! Do not trust "check will be mailed to you!" Stay away from West Bend Nissan - CROOKS!!!!

The sales and service team are the best I have ever experienced! They have gone above and beyond to keep me happy. They are honest and upfront. I highly recommend any of their dealerships. I know if I need anything I will be taken care of. I look forward to my next vehicle purchase.

Our salesman, Andrew, did a great job at displaying the car and going over the features.

Andrew and the finance department were knowledgeable, friendly, and efficient and made purchasing my vehicle seamless.

Aside from paying the cashier, my recent service was completely contactless. I dropped my vehicle off the evening prior, Roger kept me up to date and informed on the services being performed and his recommendations on how to proceed via the phone. Repairs were completed ahead of the time Roger told me and the final price was even less than the original estimate! Thank you to Roger and the rest of the team for their great work!

We had an awesome experience with the purchase of our 2022 Nissan Pathfinder!! Drake was GREAT!!! He was super friendly, very knowledgeable and answered every question we had. Above all else, he treated us awesome!! We will recommend anyone we know who is interested in buying a Nissan to go to Russ Darrow Nissan of West Bend!! (And ask for Drake!!)

Everyone is very professional. Appreciate the dealership providing ride back to work when leaving my car for required maintenance

I'm happy to say I don't go car shopping often so when I did there was definitely some anxiety about it. However, the folks at Russ Darrow made me feel extremely comfortable, were happy to answer any questions I had and weren't pushy. If you have any questions regarding vehicles I highly recommend my friend Ken Lippold. Super nice guy and very knowledgeable. What started out as a terrible circumstance turned into an amazing car shopping experience and I'm so happy with my new vehicle!

Although there was a little snafu initially, my service rep made it right. The only thing that I was surprised with was the charge for using a charge card. I was not informed of this in advance of the appointment. This is the first large business I’ve encountered that has implemented that and I think it’s a little ridiculous. When you have large ticket items or service on a vehicle that’s several hundred dollars, most customers would probably like to charge not debit.

I recently purchased a used 2015 Jeep Compass. Within the first few days it started showing issues that were not able to be detected through a test drive or inspection. I can’t tell you enough how grateful and appreciative I am of this team. They went above and beyond to make things right. They took in the jeep to fix it up and gave me a brand new rental free of charge. They were able to pin point the issues right away and get me in a nicer, newer vehicle with absolutely no issues. I will be doing business with them long term and I suggest others to do the same. Thank you Joe, Ani, Dana and of course the rest of Russ Darrow Nissan of west bend.

Hands down the best dealership ever! I called on December 30th to get my car in! Justine and Keith are always so wonderful to work with! They are never hesitant to let you come in and work with you for a rental! I probably found a dealership that I’ll never leave!

Had an oil change and tire rotation. Arrived early and they took me early. Done in no time.

They took care of me and my vehicle quickly and professionally. They even gave it a wash before they gave it back.

My wife and I were searching around at various dealerships for a replacement vehicle for our daughter. We had just had a terrible experience with Hyundai of Gurnee (see my other recent review) and were pretty upset whole car buying experience. We saw a vehicle on Autotrader.com that looked to have the right mileage and be in good condition. It was a 2015 Hyundai Elantra with 96K miles on it. They had listed it at around $7500. This was right t the very end of our budget but we figured we would go see it and see if we could work a deal with the dealership if we liked the car. We contacted the dealership to verify the car was still there and made an appointment. Upon arrival we were warmly greeted by Sales Person Patrick Fitzgerald. He was personable and helped us with determining if the car we were interested in was going to be at a price we were willing to spend. After a short time we figured that we were about $500 apart in our budget. Instead of trying to pressure us into forking out the extra money for the car we initially came for he spent the next 30-45 minutes helping us look at other cars in our price range at the other Russ Darrow family of Dealerships. This meant that he would possibly lose the sale if we had to go to the other dealership to get the car, but he took his time and helped us nonetheless. None of the other cars in our price range were quite hitting the mark and we ultimately left the dealership without a purchase. I cant say enough how impressed I was with Patrick and his willingness to continue to help us after we were not able to come to a deal on the Elantra. There was no high pressure sales technique, no bait and switch tactic, just genuine help in assisting us in trying to find the best car for our daughter. After our initial visit my wife and I went to dinner locally as we were about an hour from home. We decided that we like Patrick and the dealership so much that we were willing to throw in the extra $500 bucks for the original Elantra we had come to the dealership to look at. Upon returning we did the paperwork and left with the car. I will say that we went to the dealership with the intent to buy a car. We were very satisfied with Patrick's efforts and the dealerships approach to car sales. We would certainly recommend Russ Darrow Nissan of West Bend for another car purchase.

Everyone was amazingggg. They helped me get the exact car I came for. Very knowledgeable overall just a really nice experience. I traveled almost 40 minutes passing multiple car lots and I’m beyond impressed with the customer service that was provided. Drake was is the best

Roger in the service department was awesome. Went above my expectations and helped me schedule a recall I forgot about. Definitely will take my Sentra there again!

I’d been shopping for a used Pathfinder for a few weeks when I came across one on their website. At that price, it was an okay deal but I saw that they were advertising an additional $3000 over KBB for trade-in vehicles. I read the disclaimer and it looked like the offer would apply to the vehicle that I was interested in. This was an attractive deal so I called last Friday to get more info and make sure that the trade-in offer would apply. The woman I spoke with told me that she was surprised that there was an offer so generous but that she had seen that deal work for others and saw no reason why it wouldn’t work for me. I called back the following morning to make sure the vehicle was still available and that everything would be in order when I arrived. (I didn’t want to to drive three and a half hours for no reason). I also mentioned to her that I had been debating buying new vs. used, so I would like to see a new pathfinder as well as the used one that we had previously discussed. She told me that the trade-in offer would not apply to the new vehicle because it could not be combined with the offers that were already applied to the new vehicles which I understood. I was told that everything would be ready when I arrived. When I arrived, the person that I was told to ask for wasn’t there so I started from scratch rehashing all the details that I had covered with the woman on the phone. My new salesman indicated that there might be a problem with the trade-in deal, but proceeded to collect all of the details about my vehicle so that they could give me an offer. In the meantime we took one of there new pathfinders for a test drive. He then ran the numbers on the new vehicle (tax & fees). After all this I said that I would still like to drive the used one. They then brought the used model up. When I was done test driving it was time to talk numbers. At this point I was told that I would not qualify for the three thousand above KBB. I explained that I had called ahead for this reason. My salesman then went to speak to his manager, and they listened to the recording of the phone call from the previous evening. My salesman came back and reiterated that I simply did not qualify. At this point I was very frustrated and said that this was unacceptable and unless the manager had anything else to offer, I had no reason to do business with them. His GM then came over and said that he had listened to the recording and he could “understand why I might have gotten that impression”. He explained that the trade-in deal could not be combined with other offers and that the price listed on the website constituted and “offer”. He continued to say that he would be unable to help at all with the price of the used vehicle but he had some wiggle room on the new one and offered an additional $1000 off for my trouble. By this time I was so frustrated, I told them I need to think about it. I ultimately left and drove another three and a half hours home... fuming mad. Then as if all that wasn’t enough, Monday morning I missed a call from West Bend. When I listened to the voicemail it went something like this... “Hi, this is _______, GM at Russ Darrow Nissan. I saw that you asked us for an offer on the vehicle you were trying to sell...” For a second there I thought “maybe he calling to apologize”. Nope. Another sales pitch. Obviously he didn’t remember me. Unbelievable! I don’t usually write reviews, especially not negative ones. I just wouldn’t want anyone else to go through the mess that I went through. I was treated very poorly and believe that this dealership employs deceptive advertising. I also believe that either their employees do not understand their promotions or they flat out lie about them. Actually, my salesman hit the nail on the head, he said “those promotions online are just there to get people in the door”. If you are considering doing business with this dealership I would definitely not recommend it.