Rocky Mountain Credit Union Baxter Ln, Bozeman

I opened a checking and savings account with rocky mountain credit union since 2009 to current. I have also took so many loans through them, cars, personal,CD ,throughout the years of opening my account ,had jobs direct deposits for many years . 1-Rocky mountain credit union, is a small bank, but yet charges extreme interests. 2-They make you think they are doing you the best business, in fact they trick you. 3-I applied for home mortgage refinancing on my deceased wife’s home ,and despite that I have equity with them, and despite I have been dealing with them for over 9 years, they made me go through hell with paper work, which they kept piling on me, and asked me to bring, it was a hell of an experience, over 5 months of waiting, They kept asking for so many papers, and yet delayed my application, I was off work for few months due to back injuries, the banker who worked with my loan application, froze my application ,right after I sent her an email, that I am not happy with their lengthy wait .They seemed like they were doing me a great favor by accepting my application. Few weeks later, I met with the loan banker in the lobby, she was unfriendly, lectured me, and told me they froze my application, and added, you might consider selling the house, and move back to your country and invest the money there, it might be cheaper for you!!!!!Than getting a loan here .I have applied for a loan now through quicken loans, and it seems a lot faster, I moved to a different bank and now in the process of closing the account with rocky mountain credit union. The worst nightmare I have encountered ,will never deal with them again .

I went into set up an account with my husband and I was SHOCKED and Angry by the lack of knowledge here. The branch manager had no idea what services were offered at all. This is NOT a credit union who likes to serve the average person. They like people with money with good credit who want to maintain. They are not interested in helping you build at all. Not only that but one of the employees whom I know Jenn Mustard literally hid so she didnt have to be a professional adult because recently she was saying pretty horrible things about me with her friend. Like seriously? Real great employees you guys have there....what a waste of time this place is. The employees are complete ding bats as well. I now bank with Bank of Bozeman and I love them! They are very knowledgeable in their services and nobody hides like a child.

I've received two car loans through them, no issues. I had 0 credit, but they gave great rates, professional, no complaints here. I would recommend for sure.

Do NOT sign up with this credit union. They only answer the phone in Bozeman 1/8 of the time and the employees prioritize themselves over their customers. I've had nothing but trouble since I signed up and they won't fix the problem that I was told was taken care of last week. Terrible service unless you take money out and put it in. That's all it's good for.

I bank at the butte branch and I can say the only thing good about this bank since it merged into Rocky Mountain is the staff. Staff is great, but the bank itself is a different story.

Amazing customer service!! My husband and I came here today to get our 3rd loan here. The loan officer was out sick and immediately instead of being turned away, David came over and said that he could help us fill out an application and he will submit it for another gal at a different branch to review and approve. They always have bent over backwards for us and we know they do it for all of their members. We've never gone anywhere else, and never plan to either!

Everyone was super helpful. It's nice that you can apply for membership and loans online. And it was great that they communicate via email as well. I don't have time during the day to make calls or go in to talk someone. But I have access to email throughout the day. So it was nice to ask questions and get answers through email.

Christina was so awesome to deal with for our loan. I would recommend her to anyone! She is personable, professional, and gets the job done! Thank you for all your help.

Have had nothing but great experience thus far! Had a loan here for 6 months best rates no drama going back today to get another! Christina is fantastic!

Online banking app never works and for someone who works nights and can't physically make it to the bank during business hours makes it incredibly frustrating and inconvenient to pay bills and check my account. Not impressed