Robert Clifton at CrossCountry Mortgage, LLC Shelbyville Rd, Louisville

Bobby Clifton and his team helped my partner and I finance a home in a crazy aggressive market. His team is knowledgeable and thorough. They were able to get all of our documents in order so we were ready to put in offers when the right homes were in front of us. They made the entire home buying experience a breeze. This was our first time using a lender who was not my California based credit union, (whom we've worked with on all previous lending). We were skeptical of anyone claiming to be competitive with my credit union's rates and process. But - once we started the process with Bobby and compared the rates, he was right in line with them and was beyond pleasant to work with every step of the way. Efficient, professional, responsive, and kind. I highly recommend this team.

Bobby Clifton and his team are great! The process was quick and efficient. Everyone that I worked with was so responsive and helpful throughout the process. They were recommended to me by a close friend and I would definitely recommend them to anyone who wants an expedient and fair mortgage. Bobby called me each week during and immediately after closing to ensure I was pleased how things were progressing. I uploaded everything through their secure portal and didn't even go onsite until closing. The experience felt personal as opposed to using an online service or big bank. Thank you Team Bobby Clifton!

Bobby and his team is the only people you need, no need to look at any other mortgage team. They are so knowledgeable, helpful and friendly. They checked in on us during the buying process, answered emails immediately and pointed us to the correct people for questions that we had that didn’t pertain to their field. You can’t go wrong with them. Bobby is the best at what he does and he’s there for you and wants to do right by you

We’ve had the pleasure of working with Bobby and his team on multiple home purchases. His team provided exceptional service and coordination every time. Bobby’s credibility and leadership is always evident. We have the highest level of trust in Bobby and his team and look forward to the next opportunity to do business.

I had a terrible experience with this lender. They do not speak internally with each other and expect the customer to fill in everyone while they don't bother reviewing your file. The mortgage officer called me constantly when I told him there was nothing to report and then when I did have a question he asked me for my number even though he calls me two times per week. They tried to bully me into signing their disclosure documents. I didn't have the paperwork in my possession for 24 hours and they called the sellers and told them that because I hadn't signed the document yet that they were closing my file and not having further contact with me. My sellers were in the middle of moving to California when they got this call. The sellers and listing agent were so put off by this that they granted me an additional week to closing to find another lender. No one from the team bothered to inform me that they were making this call and I had to hear about it from the sellers. This is completely unprofessional and shady. I will absolutely not recommend anyone to this company and I really hope they learn from this experience. I am an amazing borrower with great credit and get all my documents in quickly. They only worry about making a quick buck and not about the customer and thats really sad.

Bobby and his team always do a great job! As a realtor, I want to work with someone who will communicate with me well. I get calls regularly updating me on the status of the loans so that I can best serve my clients. They truly care about giving good, quality service and they are impeccable with details. I would absolutely recommend them and look forward to serving our clients together again in the future.

Great experience! I don't know if we would have had the winning bid on the purchase of our house if it wasn't for Bobby and the team. We were looking for over a year and a half and Bobby was patient and reliable. He checked in frequently and made sure to answer any questions we had. He seems to have good relationships with lot of agents, which was very helpful in our buying process.

Bobby and his team were great to work with for closing in our first home! As first time home owners we were very green about the processes of buying home but Bobby was great with communication and checked up on us weekly even if we didn’t have any questions for him. I highly recommend this group!

Bobby & his team did an amazing job with helping me and my husband purchase our first home. They go over and beyond and treated us as family. I will recommending them to my family and friends when it’s time for them to purchase a home. Thank you again Bobby for an incredible job .

Bobby and his team were wonderful to work with! My fiancé and I were first time buyers and they made the entire process smooth and painless! I would highly recommend them to anyone looking to buy a home! 10/10