Rick Roush Honda Medina Rd, Medina

I worked with Alicia and she made my car buying experience painless. She got me in the car I wanted, when I wanted. Also, much respect to the Rick Roush dealership for not marking up the Accord 2.0T I bought, as most dealers in the area were marking it above sticker. This is highly frowned upon by consumers and I think Honda should penalise dealers who do so. When this markets gets back to normal, I’ll remember what dealers wanted me to pay over stick for the car I wanted. Rick Roush in Medina was not one of them, and for that, I’ll come back to them for my next Honda.

Best car buying experience I have ever had. I spent time collecting data and visited several dealerships. Rick Roush Honda gained my trust and I felt confident moving forward with them. I really appreciated Brian George. His knowledge and experience was appreciated and helped me make the decision that was best for me. It was so nice getting such a quality vehicle with such quality people.

Fantastic service! Caleb is very knowledgeable and helped me to better understand what was going on with my car. He explained everything in a way that made sense and took the time to make sure he answered all my questions. The employees here are fantastic, and Tony is a great technician. He makes sure everything is done correctly and he is very efficient. Would definitely recommend this place. These guys are the best!

Alicia helped my wife and me to obtain an hybrid vehicle. This is my first new car. She was kind. She kept us informed during the building process of the vehicle. Every Monday she sent me an updated about it. And when the vehicle arrived to the dealership She sent me a photo and the good news. And finally she shows us how to used it and configured for us our keys and seats preferences. She's dedicated to the customers and take the extra mile for help the clients. I tried a couple of dealership before this one and they ignored me. But in this dealership Alicia invite us to sit down and showed us options and opportunities. Thank you Alicia. And Rick Roush Honda for selected an excellent group of employees.

First time car buyer. I had a fantastic experience buying at Rick Rush Honda. I worked with Alicia, who provided first-class service and answered every question I had and then some. She made the unfamiliar process of buying a new car a straightforward, easy, and altogether extremely pleasant. I would highly recommend Rick Roush Honda to those in the market for car.

Bought a 2019 HRV. Great prise and the sales lady Alisha was amazing. I would go their to buy a Honda again. No high pressure sales. Very clean.. great experience.

My family has been buying Hondas since the early 80's we love Honda and are especially grateful for the experience we had with Caleb here. He was very respectful and did a great job. We are very happy with the service he provided and look forward to working with him with any other services needed

Would no longer recommend. Bought two cars here in the past. Tried to buy a car here today. They asked us to put down a $500 nonrefundable deposit on a car being built. Only way to get deposit back was if we didn't like it after the test drive. We agreed to this. The the "Manager" changed the deal. Now it was non-refundable regardless of wether we liked it after test drive or not. Pretty shady in my opinion. Won't do business here again. Salesman was fine, their manager is unreasonable. Bye!

Met with Darcy to see what my end of lease options were. She was super helpful and helped me figure out my best option. Tony in service did a quick inspection of my car and was very knowledgeable and helpful. Great experience at Rick Roush!

I hardly ever leave reviews... with that said, this is well deserved purely based on my experience with Caleb. He not only did a great job with the service needed but the communication was great! He helped me understand exactly what was needed and what was going to happen. Will be returning with any future endeavors for Caleb!

In a market where cars are hard to come by, Alicia not only found and delivered my car to me, she made the entire process seamless. She was always available to answer questions and gave constant updates on my car buying status. As someone who is not local to area and had to travel a good distance, everything was prepared as soon as I arrived and I was in and out the door in no time. Alicia was very knowledgable about the car and my first car buying experience was a 10/10 despite the current shortages!

Visited Rick Roush Honda last Saturday after visiting the Kia dealership up the road. Alicia greeted us in the lot as we were eying the Honda Civics and was amazing throughout the buying process. In today's weird world there are no new cars on most lots, but here we found almost as good - a spotless 2019 Honda Civic with only 17K miles. Alicia was no pressure, super friendly, and made us feel like she was on our side in the car buying/trade experience. Then, Juliana made the financing and signing process painless. I'd recommend Alicia and Rick Roush Honda to anyone looking for a car.

On February 15, we brought our 2012 Honda Accord in for an oil change! Tony Schmitz was the guy who worked on our car, he was very friendly, very knowledgeable, did a great job servicing our car! All in all we were very pleased with the service we received!

John and Jeremy are the best, helped me out with a problem tire pressure. Thank you so very much. I have been buying Honda's for over 25 years and have never been disappointed. Great service people.

I came up recently to get some transmission fluid for my vehicle and Austin in the parts sections was there and he was very helpful and friendly. I also needed a few bolts for a transmission mount and he was able to give me a diagram of all the mounts.

I have to say, I love my Honda! Big thank you to Alicia for a customer service experience that truly set a new standard! You are stellar and a breath of fresh air!!

Alisha was Very Informative & Knows how to get the process paper work to benefit the Customer. She is easy to talk to & very friendly. Great Job Alisha!!! Very Satisfied.

Awesome experience! Alicia was great to work with! She was honest, funny and very personable! It was one of the best (and easiest) car buying experiences I’ve had! The lady in finance (I’m sorry I don’t remember her name) was great also! I would definitely recommend to friends and family!

Purchased a car from Alicia and she was amazing! Hands down the smoothest/easiest car buying experience I've ever been a part of. There was no typical car sales BS. She was fun, energetic, and very knowledgeable! 11/10 would recommend buying your next car from Alicia!

I could not recommend this dealership enough. It was by far the quickest and easiest process buying a car. Alicia is as beautiful on the outside as she is on the inside. She was so helpful and did everything in her power to make sure everything went smoothly.

It is SO refreshing to find HONEST, straight-forward, matter-of-fact professionals who don't play games to get your business. We had such a run-around with a different dealership-- gamesmanship, gimmicks, and worse. Here, we got a BETTER price, NO gimmicks, NO sales-pressure mind-games. VERY satisfied and SO glad we checked this dealership.

Alicia is very helpful for the whole buying experience. She is kind and honest. It make us much easier to pick up the car on time. Thanks Alicia !

I had a great experience buying a new HR-V from Rick Roush Honda. Due to Covid-19 disrupting the global supply chain, new cars were in limited supply. While other dealers are taking advantage of this and jacking up the price thousands of dollars over MSRP, this dealership did not. I appreciated their integrity. I stopped in for a test drive, and my salesman Tom Kowal was excellent. He was very knowledgeable about the car, showed me the car's features and answered all my questions. He was helpful without being pushy. Over the years I have purchased a number of cars, but this was the first car buying experience that I actually enjoyed. Thank you.

We bought a pre certified 2018 Honda CR-V with less than 20k miles. First week of ownership, the vehicle broke down. It would not start. We took it back to the Roush dealership to have it the issue looked at. They would not pay for a car rental. They diagnosed the issue as a bad battery. We picked the vehicle up from dealer to find less than a week later the same issue. They gave us a rental this time. It took them a week to “ diagnose” the problem. Now they said the system needed updated. (Why wasn’t all this done before the vehicle was sold) I figured it was just a fluke and just went on with my holiday season to be stranded again in the cold with our 3 year. After requesting that they put us in a different vehicle, because they obviously can’t fix the issue. They told us to not come back to their dealership. Roush family does not care about the safety of your family and will not stand behind their work done at service. They will spin you out the door until you take your vehicle to a different Honda dealer to deal with their problem.

Best experience I ever had buying a new car. Alicia went above and beyond to get us the vehicle we wanted. Plus she's a hoot.

If you are in the market for a new or used car call Rick Roush and ask for Alicia Andjelkovic! Alicia knows her stuff when it comes to Honda vehicles. She was such a pleasure to do business with!

Bought a 2019 Ridgeline Black Edition here three years ago. At 65,000 miles (5,000 miles outside the warranty), it started having problems. Took it to another Honda dealer because it was a 5 week wait for an appointment at Rick Roush. Spent $480.63 at the other dealership but the problem returned the next day. Rick Williams (salesperson who is great and VERY knowledgeable) got me into the service dept. at Rick Roush. The service dept. explained that the truck needed a new transmission and the cost would be $7,601.77. I know that Rick Roush did NOT manufacture the truck, but I am VERY surprised that they weren't willing to work with me on a new transmission for a 3 year old truck.

Alicia was a pleasure to work with in buying a new car; she is as knowledgeable about her job as she is personable and friendly.

Exceptional service. Caleb helped me understand what was wrong with my car so I could understand. Tony worked on my car and was very professional.

Thank you Caleb! Always appreciate an employee taking the time to answer any questions and listening to all of my concerns & Caleb did just that! 100% will be back & will recommend to all my friends.

Wow! I am very impressed with the customer service at Rick Roush Honda, especially Greg Crean. We've all grown accustomed to shipping delays and accepted that there isn't much we can do about it. Well, not Greg and his team. When my order was delayed, Greg kept me informed about the shipping status. When it looked like my order wasn't going to arrive before my upcoming vacation, they had 2 backup plans in place to ensure that my vacation wasn't impacted by the order delay. It would have been easier (and completely understandable) to just tell me the order wouldn't be delivered in time. I mean, there's nothing they can do about it! Instead, they went to great lengths to find me a solution (at no cost to me)! I highly recommend Greg and his team! Expect nothing but a great experience!

I would like to thank Alicia for making my car buying experience a very easy one at Rick Roush Honda in Medina. I was in and out of the dealership in less than an hour. It would've been sooner but she was so easy to talk to and she kept me laughing that I didn't want to leave! She's down-to-earth and won't pressure you into something you don't want. She's very efficient but also made sure that everything was covered at the best price. I highly recommend Alicia to anyone who's in the market of buying a Honda from Rick Roush

One of the best car buying experiences I have ever had. Tyler and Juliana made the whole car buying experience very easy and quick. Would stop here again before looking at any other dealership when buying my next car!

Alicia worked with my husband and I on purchasing our new vehicle. She was amazing to work with and went above and beyond with anything we needed. My husband drove there (we live 2 hours away) while I was at work to take a look at a vehicle and Alicia showed him everything he needed. A little bit later I was driving there myself to sign off on the paperwork, because sold!! She made the process very easy for him and I and in times like this, we are so thankful for that. Thanks Alicia for your great customer service!

Wow!!! If I could give a higher rating than 5 stars, I absolutely would for my amazing experience at RR Honda. Alicia A, my salesperson, was incredible. I’ve had many different cars through the years, and this was by far my best experience. She just has a way of making you feel at ease during the whole process (which isn’t always easy when you buy a car). I felt so well informed the whole way. The entire process only took a couple of hours. She introduced me to and helped me fall in love with a Champagne Honda Accord! I’m so happy with my purchase. I’ve had luxury cars in the past, and this one is my new favorite. Those luxury car sales people have nothing on Alicia. I’m so happy I’m sending her my parents to buy cars from her as well! I know I will be back! Thank you Alicia for going above and beyond to make my experience a fantastic one!

Definitely the best and most memorable car purchasing experience of my life! Alicia Was extremely knowledgeable about Honda’s product and was able to provide information quickly and concisely. She was also very personable and made car buying a comfortable experience. My father accompanied me as well, and was so impressed that he plans on returning soon to make another deal. Thank you Alicia and Rick Roush Honda in Medina! Until next time!

Tony the tech did an amazing and timely job! Jim the service manager got me in the same day! They have such a cute waiting area, and the atmosphere is so inviting! The service department at Rick Roush Honda is top notch! I highly recommend this dealership :)

Took my Acura in for a noise coming out of the right front and a tire rotation. Caleb knows how to handle frustrated customers and Tony took care of my car. He was very helpful, cordial and thorough with his explanation. Great experience at Rick Roush Honda.

Alicia at Rick Roush Honda just provided me with the best car buying experience EVER!! I had no plans to get rid of my 2006 Honda Ridgeline but just totalled it!! Alicia was compassionate to what I was going through and provided the professional and knowledgeable skills that I needed to get me a new ride!! Now enjoying my new Honda Pilot. I can't thank Alicia enough and Rick Roush Honda is lucky to have her.

I have been a long time customer of Rick Roush Honda and they continue to take the best care of me. Jim Klotz in the Service department continues to provide the best customer service I have ever received. His extensive knowledge and ability to accurately articulate In ways that are easy to understand what is wrong with my vehicle and the best approach to repair it, makes me feel confident that I placed my trust in the right people. I cannot express how highly I recommend you visit the service department for all of your maintenance needs. Thank You Jim for always making me feel like family when I am there I will be a Rick Roush customer for life .

One of the best car buying experiences I’ve ever had! Masoom was incredibly helpful with getting me the exact Pilot Black Edition that I wanted! I appreciate everything!!! Thank you!!!

Bert was extremely helpful, professional, and friendly during my car search. While I went a different direction with my vehicle purchasing I always appreciate a car salesman who isn't overly pushy and who is informative. If you plan on buying a Honda, Bert is your go to here

Tony in service worked on my Acura and boy oh boy was I impressed. He did a wonderful job taking care of my pride and joy. I am always impressed with Service Department at Rick Roush Honda. I will be a customer for life!

I have an update to my review below. We received a call from the dealership with a phone number to call because they do not have a connection to this service. We will be contacting this number and have since purchased AAA as we needed to get our car started and by Sunday it was clear no one was coming from Honda Roadside Assistance. Being a Honda owner for more than 15 years this was very disappointing and a real concern on what would happen if we were on the road .---The Honda Roadside Assistance is the biggest disappointment. We have waited 5 hours and multiple phone calls , saying someone was on their way in 2 hours then 4 hours then at the fifth hour they basically said they are not considering a battery a emergency and no one is coming. If the first person would have been up front and honest we would not have wasted all of this time waiting to have to call someone else. This has been very frustrating and now I know who not to call when I have a emergency with my Honda.

Caleb explained in a knowledgeable way what services needed to be done to the vehicle. I appreciated his honesty. Tony Schmits proceeded with the work that needed to be done. They make a great team for this dealership.

Awesome experience buying a car from Rick Roush. Buying a car has never been so easy. Also appreciate that this dealership did NOT jake up the price unlike two other local Honda dealership. Thank you!

I was having an issue with my steering wheel shaking at 40Mph and up, 2 different shops couldn’t figure it out, I was told to speak with Jim Klotz at Rick Rough Honda I explained the problem I was having and he was super helpful and said he would have Tony one of his technicians look into it and I couldn’t have asked for more I seriously thought I would dump a bunch of money into it and still find I’m having the same problem but the problem was found and solved what was driving me nuts for over a month and 2 other shops letting me down Tony solved my problem in no time at all! I’m so very grateful to Jim Klotz and Tony schmitd.

The perfect fit for us! Alicia took her time and did a great job asking us about what type of vehicle and features we were looking for - and then recommending a CRV that fits our lifestyle. She gave us her full attention, we never felt rushed, and we left with full confidence in her sincerity to recommend the best choice for us. Several weeks of driving have confirmed her advice : )

Cannot say enough nice things about Rick Roush Honda. They were amazing to work with and Alicia was the absolute best!!! Seriously went above and beyond to get us into the cars we needed without being pushy or aggressive. Best car buying experience of my life!!! Alicia earned a customer for life!!!

Sorry to say,Call Rick Roush HondaTo set up a service for my Honda accord. I said good morning to the service gentleman twice and he was very rude. I figured he didn't want my business, from now on I will go buy new cars at Elyria Honda.

We had a wonderful experience from start to finish. Not pushy and our salesperson Alicia was very helpful and knowledgeable. We have actually purchased 2 cars from her now. Would definitely recommend this dealership if you are looking to buy.

Today I purchased Honda CRV EXL new one. 1. Appreciate Rick Williams for doing fair business with customers while other dealers are quoting 1000 bucks additionally due to the demand however Rick maintained the same price. ( Fair Business ) 2. Appreciate Rick Williams for sharing prompt and most realistic information about the car deliveries and patching up Darcy immediately when vehicle is available. ( Prompt Updates about availability and timely delivery ) 3. Appreciate Darcy being so kind and patience sitting next to me and walking me through all the new features of CRV-EXL one by one. I never had such a best and clean delivery ( Best Sales Rep & Patience ) I definitely recommend this showroom for friends and family !

I'm on my fourth Honda and couldn't be happier with the service I receive here. Most recently John Gaffney went over and above to help me out. This is why I drive from Barberton to Medina for service. They are thorough and professional as well as friendly. This has been true for many years!

I sincerely want to thank Alicia Andjelkovic for her assistance in my obtaining a new leased car at Rick Roush Honda. Alicia started back in August of this year in providing me information to help me determine whether I wanted to lease, buy or consider another option. Every time I had a question she would get back to me without hesitation. She has an extreme amount of patience and knowledge. In December of this year she told me about the HRV. Needless to say the HRV is my new leased car and I am extremely pleased and thankful for Alicia in this matter. I told her that I hope that she is at Rick Roush for many years to come. Also, a big thank you for all the people that work in the service department. They are kind and patient in working with me and the cars that I have brought to them. Thanks!!

On my way back to Columbus from Cleveland, I ran over a board with nails. My low pressure tire came on and I proceeded to the nearest exit. Fortunately I found Rick Roush Honda and asked for assistance without an appointment. John Gaffney (Service Advisor) jumped into action, looked at my tire and got a technician to start working on it immediately. They had me patched up and back on the road within 30 minutes complete with a car wash. I have not experienced this level of customer service in a while and it was refreshing and definitely appreciated. If you go to the service department, ask for John. I have no doubt he treats every customer this way. He definitely exceeded my expectations.

Alicia helped tremendously with a shopping experience that had been horrible until talking with her. She assisted finding us a car during this difficult time. She was positive and helpful when many other sales people were not. She really turned the experience around for us, and we greatly appreciate it!

I would definitely recommend Rich Roush Honda in Medina. I worked with Alicia and she helped me get a car that was perfect for me and family. She made the process as easy and stress free as possible. Which I appreciated because this was my first time not buying a car out right. They also have a nice waiting area with a Starbucks machine. They try to make you feel as comfortable as possible. I would recommend anyone see her for there next car 😊

Spent a week with our Odyssey trying to fix a vibration at highway speeds. Finally got it fixed and treated me more than fair on the price considering all of the time involved.

I got an oil change on Thursday done by Tony S. He was very nice and told me exactly what was wrong with my car. 5 stars, highly recommend :)

I bought my CRV from Alicia. When we had a snag just as we were ready to sign, Alicia figured out a way to make it happen. I've bought six vehicles from Roush over the years and will be back when I'm in the market again.

Had an amazing experience at Rick Roush Honda in Medina. Just purchased a new Pilot with the help of Brian George. He is a great person to work with when purchasing a vehicle. He went out of his way to make sure that everything I was looking for in the vehicle was present and helped get me the best deal possible. He was friendly and very helpful with any questions I had about different vehicles. His approach had no pressure and was reassuring. I was completely comfortable with the whole experience! I have purchased from them in the past and will definitely be back for future vehicles. Great vehicles! Great dealership! Great staff! Great experience! If you you want to be treated right with your next vehicle purchase, go to Rick Roush Honda in Medina and as for Brian George. I guarantee a first class experience!

This was a very enjoyable new car shopping experience. Brian did an outstanding job in every aspect of the buying process. No high pressure with all our questions explained to our satisfaction. All the other employees that we dealt width did an great job also. I would highly recommend using the dealership to anyone looking for a new Honda.