Regions Bank Nickajack Rd, Mableton

11:15AM:Arrived Poor Client Relationship Skills! No greeting upon entering, not even a nod... 11:16 AM Same 2 bankers talking to same 2 customers... 11:43 AM Waiting almost 30 minutes now...writing review in real time...lets see: I'm here merely to cash a few business checks totaling $2,082.54. 11:41 AM Three additional customers walk in behind me, now waiting for an available attendant...nobody has been greeted or even acknowledged at that!!! 11:44 AM. Still waiting... Charges $12.00 to cash each money order from their own customers Do not use Kimberly...11:55 AM

Sarah the manager was so helpful it was such a quick and fast response after I was being told to come all the way to the store for a simple question by an associate who was just dismissing me . Exactly why I always ask for the manager they care

I called first and set up appointment to come in and open up a savings account. I spoke with Brittany Layman. She was very professional, helpful and patient with me. I hope in the future service will continue this way. 😁 Thank you Brittany and Regions Bank.

I came here to have a serious issue w/my acct resolved - an issue that was caused by Regions’ error - and was met by Richard. He REFUSED to help me and simply wanted me to leave. He even started raising his voice when I made it clear that I was not leaving until I got some assistance. His excuse was that since the person who originally helped me wasn’t available, he didn’t “want to get involved” and it’s best I just leave and wait on them to call me (whenever that would be, of course). Can you imagine having a job that’s in the realm of customer service and yet you refuse to actually service the customers? I finally requested to speak with a manager. While I was speaking w/the mgr, he stood just outside the doorway, behaving like a watchdog. There is only ONE reason why a customer is met w/dismissiveness, hostility and policing. Does Richard treat all customers this way or only the ones he feels don’t belong there? It’d be in Regions best interest to do a better job at screening their employees and correcting prejudicial behavior.