Regions Bank Hillsboro Rd, Franklin

I never leave reviews because I think it’s unnecessary and petty. However, this has frustrated me. I’ve been banking at regions for years… I have given this branch multiple chances with duties no more difficult than depositing and withdrawing money… you know, normal bank stuff. Every time I have gone here, I have received a judgmental expression and tone from the clerk towards me. There was an instance where I needed a few thousand in cash… Not a big deal…. But I was met with judgement…. Being asked if I could just take a cashiers check multiple times… (and this wasn’t because they didn’t have the cash on hand) and finally received my cash after she spoke to the manager a few times. This isn’t how it is supposed to work. I am giving my money to a bank, if I need a small sum in cash one day I can withdrawal it without any input from the clerk. “Are you sure you can’t just take a cashiers check?” for only 3k…. No that’s where the clerk needs to understand their bounds. I hope someone sees this and self reflects. Just giving some constructive feedback…

Worst bank and worst branch. These people are rude and don't care about people. To be working in the customer service industry they have atrocious customer service skills. They charge fees for deposits that are less than a certain amount, and fees for not having a certain amount in a checking account. It seems that these fees are hurting the people that cannot afford them the most. If you are wealthy then you will not have a problem. If you are a typical hard, working American then they will fee you to death and treat you poorly.

it is ridiculous that there is no individual branch phone number for each branch.

We have banked at this branch as long as it has it has been here and find the entire staff very professional, pleasant and helpful. However, echoing a previous customer's comment, it would be sooooooooo helpful to have phone numbers for the individual branches. A corporate decision, I'm sure, but I can drive to the branch quicker than going through the full decision tree on the 800 number. The decision makers should try it sometime.

Definitely, there should be a phone # for each branch. All I want to do is order checks. That should not be this difficult. Can't do it online because I don't have PW, etc.