Regions Bank W 7th St, Fort Worth

I am disappointed in this bank. If you are Black stay away from this bank. They offer horrible customer service. The tellers have a tendency to be rude and disrespectful. Secondly, they will deceive you in so many ways. They refused to give me a loan in spite of the fact that I have good credit and etc. STAY WAY FROM THIS INCOMPETENT AND RACIST BANK.

I use a separate bank, but decided to stop at regions to use their ATM inside the building. Attempted to withdrawal 100.00 cause a business I was at only accepted cash and unfortunately this was the closest ATM. Transaction was successful and they withdrew 100.00 (+4.00 for using a different bank atm fee) out of my account. Issue was, no money ever came out. Screen showed “cash dispensing error, see bank staff”. I went inside and the branch teller with glasses and the older female also, with glasses looked like they never heard of an issue with an ATM. Instead of looking into why your atm is faulty and stealing people’s money, he just responds “call your bank and dispute it”. Completely unprofessionalism from the male and female bank teller. Thanks for stealing my money regions bank. I can see why your reviews are awful. Definitely a lesson learned and will drive an extra 30 mins to a different atm to avoid ever doing business with you.

I haven’t had any problems with regions until now. I recently went into the front of the bank to deposit cash in one of the ATMs like I often do. During the process it rejected half of what I was depositing and kept the other half without providing me with a receipt. The machine subsequently spit my card out and the money it took was not deposited into my account. Unfortunately I didn’t think much of it at the time so I couldn’t recall all that the machine was telling me. I went into the bank to talk with a bank teller who helped me file a claim. The process to get my money back seemed hopeful until the bank sent me a letter denying my claim and saying the machine was balanced at the end of the day. After getting that letter my husband proceeded to talk with Joanna but she gave him the same information that I was given. I emailed her to recall everything that happened but we have yet to hear back from regions. Regions has handled the process poorly. It should have more safeguards in place to keep issues like this from taking place. When an issue like this does take place, Regions should bear the burden and remedy the issue. Regions has failed to do that.

This is the worse bank I have ever bank with. Not only that I came in this branch and received the worse service ever. The lady wouldn't even let me talk or hear me out, she was really disrespectful. Her name was JoAnna Kinds. She shouldn't even be working there if she doesn't know how to deal with others. I will be in contact with someone about the disrepect I received. She basically told me I should check my account constantly, as if I don't have a life. That's why I enroll in text messages and why I check my account every morning. They should update their system were it's more reliable and sufficient. This the only bank I have this problem with. If I see my account and it's saying one thing, but the next day is charging me for something else. Just trying to figure out away to get extra money out of others. When I got screen shots and proof of what it's saying on my end, but you not trying to understand.

Poor customer service, I don't come to this bank often but I was so disappointed to find out the branches closest to where I live was not open on the weekend. So I had to drive 30 minutes away from home only to find out the branch is not open yet. There is a sign on the door saying it won't open until 10:30am. There is a teller inside but their policy is they can't have just one person in the bank. So they have to wait for someone to come from Lewisville to be here with her. This is poor customer service. They need to make it more convenient for the customers. This is how you lose customers and you wonder why people go somewhere else.

We initially got the bank account because it was located close to my husbands job. The banker kept sending me voicemail messages and emails and it was getting a bit uncomfortable. It felt personal and I didn't know him. I went to get a notary one day and my husband had just been diagnosed with a cancerous tumor in his lung. The bank pronounced him dead. It took him all month to tell Social Security he was alive so he could get his payment that month. Before that they were sending back his payroll checks and they sent back his IRS tax return and our Stimulus 2. How are we going to live on no pay check at all. We have bills to pay and they made it completely impossible to handle our money and finance. If you call the phone number prepare to be disrespected by their customer service. They will completely mess up how your handling your finances and paying your bills. It really seems as though someone is on the other end playing with your money so it doesn't work for you.

Pure class. GEANA is an angel. JEANNIE is a prophetess. Manager is THE MAN. Love this place.

Signed up for a new checking account and left my old bank because I have always loved Regions customer service. Noticed I was being charged for my checking account and my Banker who signed me up said that should not have happened and that she would get the Branch manager to reverse charges. Plenty of calls later and no call back from Manager, Kent, so I decided to go into the branch. I was then told by the banker who signed me up for the account that Kent stated it was my own fault and will not refund me money. Big let down by Regions

Switched my accounts over to regions because of the connivence but when I first opened the account with Joanna kinds I told myself that I wasn’t going back to this branch because she is very bland and rude. Well I had to go back today because I lost one of my debit cards.. And I dreaded going but had no choice ! She is so rude and will try her best to talk down to you like you don’t have common sense.. prayerfully I don’t have to go back in this branch anytime soon

If you bank with Regions and use this location, I urge you not to use the ATM's at the front of the branch to deposit cash. It is likely that the ATM's will take your money without crediting funds to your account and Regions will find no issue with that. Recently, my wife attempted to deposit cash via one of the ATM machines in this location's lobby. The machine took half of the cash she deposited, spit out the other half, then spit out her card and gave no account of the cash that the machine retained. She subsequently walked into the lobby and informed a teller of this and the teller filed a claim for her. That was it. Regions then credited our account with the amount the machine retained, "pending an investigation." Around one month later, Regions sent a letter which provided that the machine at issue was balanced at the end of the day. It further provided that it would be debiting from our account the amount at issue, which it had previously credited. Regions provided no evidence to back its claim. Therefore, Regions has now retained a significant amount of money that belongs to us due to its faulty machines. Throughout this process, customer service over the phone has been non-existent, with wait times exceeding 20 minutes, at the least, before speaking to a real person. I will note that I did have a conversation with Ms. Joanna Kind at the Fort Worth branch. She was very professional and polite throughout our conversation regarding this issue.