Regions Bank Gallatin Ave, Nashville

This review is over regions as a whole. Not this location specifically. For whatever reason regions would hold large transactions back for a period of time. And then once I’d forget about the large transaction, I’d make smaller purchases thinking I had money. So then they'd post the large transaction after a period and load my account up with the smaller transactions at $35 per overdraft fee. This adds up FAST. It’s funny how Wells Fargo didn’t have an issue like this with my transactions. I haven’t gotten an overdraft fee since leaving. I guess their system is just slow. Sometimes it would take days or a week for transactions to post to my account. Very strange considering other places post almost immediately or in a day.

My husband and I went to this Regions to discuss a HELOC and were lucky enough to meet with Cherice who took time to understand our situation and compare options for us. She made the conversation easy and comfortable, and looked for all possible opportunities to help us achieve our goals. We're excited to continue banking with Cherice and Regions!

Friendly and helpful my family banks with them. And where all happy to call this place our bank. The tellers learn your name and are always friendly. And also will ask me if one of my family members is doing good.

This bank allowed someone to come in and steal $5500 from my accounts without asking the proper questions. They have failed to protect my money.

This Regions location is a Joke..... If your in a hurry? Make sure Not to stop at THIS Location!!!! Short/Slow lines!!! Always!!! It takes this location 10 times as long to do what any other location would have Done in 2 minutes ugh..... Wouldn't wish this Place on my Worst enemy!!!

Bad customer service. Joya stated she would help me then went to help in the drive through just to have me waiting for 20 minutes. Closed my account once she did assist me. Dirty inside there as well. Floors filthy and cobb webs and dust all around to prove lack of cleanliness. Won’t be back. I don’t like Regions anyway.

I came into your branch to have a form notarized. One of your accountant representatives (didn’t get her name but she was Caucasian with dirty blonde hair and a heavier build) greeted me. I told her I needed to get a form notarized, she asked was I a Regions card holder and if I had signed the form. I said yes, to both question. However, without even looking at the form she said she couldn’t notarize it. My issue is, I went to another Regions location and they signed the same document without any problem because I hadn’t signed the notary portion of the application only the application. Your representative need a lesson in customer service training. She should’ve taken a look at the documents before given me a response. I always have issue when I come to this branch. I only come here because this branch is open on Saturday.

Giving a shout out to Zuheily who helped me set up my savings account today. She is WONDERFUL to work with. She made everything super easy and was very down to earth. The process was completely stress free and I was able to chat with her about my goals and budget. I will be returning to this location very soon to continue working on my savings plan. Thank you!

This branch is a joke. They do not staff this branch with enough people, especially on the weekends. It is not at the fault of this branch, but as an bank, regions needs to consider staffing some of their higher traffic branches with more staff. It’s unfortunately because it leads to an overall unpleasant experience especially given this is the only branch in my neighborhood open on the weekends.

...not sure if this was bad timing when I arrived at this location, but I always like to ask the question - WHERE DID CUSTOMER SERVICE GO and how can it be found...oh well my accounts and I will be going to the Murfreesboro Rd location EVEN THOUGH IT'S A LONGER DRIVE!!!!