Regions Bank Hwy, Jasper

The woman who helped me setup my account was wonderful. Very insightful. Helped explain a few different options and very professional. And she knew what she was talking about is what I liked best.

Horrible customer service. I waited 20 minutes to speak to someone at a desk and finally had to leave since I'm on my lunch hour. I made an appointment for a different day and the lady kept talking on the phone and did not acknowledge me so I had to leave again. Your time is not valued here.

I am content with the bank in general, but I have been put on hold on the phone for too much time. There should be a representative at MY local bank that will answer customers because I cannot wait thirty minutes for the "next available representative". It is a sham, and is not right for customers to have to wait that long for assistance.

I deposited cach in my girls account 3 weeks ago .they put a hold on her account still have not released the money .and acuse us of fondling money.as soon as they release the money will close account. They think they can control. What if is was the only money we had would be starving.not a bank that's cares for its costomers

Excellent service, very courteous and professional!

I lost my debit card over the weekend. I was able to immediately lock it which was cool & when I went to replace my card Donna was super helpful and friendly! Everyone at this location has always been so nice, quick, & helpful!!

I deposited cash in regions terminal and the machine took my money..I reported it and apparently the machine had been doing it all day but they failed to put an out of order sign on it..I suppose to have my money credited back to me that night based on what the manager told me..that was Thursday December 27th..it wasnt there that night,or next morning. I went to the bank and he was out if town to Nashville, now it's a process..here I am now Monday December 31st inside the bank now for 30min waiting to speak to the manager,jasper branch hwy 78..apparently I'm still waiting because he is in there talking to a customer/ friend and it has nothing to do with banking,but my money missing...changing banks after this. This is ridiculous..not to mention it's the holidays...

This is probably one of the worst banks in jasper as far as service the drive through branch down town is never open & the walk in branch lobby is always closed &only has the drive through open what a joke. Don't blame it on covid it's called poor management. SMH

Called the Fraud Department and Representative was very rude and when I asked for her name she hung up on me!!! I have been a customer for around 15 years and was very disappointed with the service I received.

Staff is eager to serve quickly. In and out with a smile.