Regions Bank E Broadway Blvd, Jefferson City

Actually it's ZERO stars. Long story made short... we applied for a loan, got TWO approval emails along with a phone call from your representative Rosa Baires on Dec 6, 2021. Included all the terms, payment amount and an e sign link. On Dec 7th we were told they were wrong and we in fact were NOT approved....they needed more information before they could approve it. They then counter offered a smaller loan. But they needed more info. That has been the story since. Communication has been barely existent. We have had bankers from Regions say, when we expressed our displeasure at the time this has taken, "then go bank somewhere else." I have worked in retail long term and also as a banker at a credit union. We have been friendly, with a whole lot of questions. Yet, we arent getting anywhere... going on 3 weeks now!! We have already contacted BBB to lodge a complaint and found out in the past 12 months they have had 364 complaints lodged and closed against them. We DO NOT recommend any banking using Regions bank... unless you want frustration and nothing but ineptitude. We have also dealt with Antoine Heard. And Rosa's supposed supervisor, Michael, has been cc'd in emails and refused to speak with us when we (many times) requested to. The details of this are even more surprising at the way its been handled. BEYOND unprofessional!!

The staff cant do enough for you. Very friendly, knowledgeable and patient. If there is anything bad to say there is one employee who is to chitty chatty. I just mark that up to location. The staff that has helped me would get 6 stars. Thank you regions.

If I could give them less than 1 star, I would. Horrible customer service. I closed all our accounts there

Rude they closed my account even when I had money in it won’t ever use regions again.

..this place is everything I don't want to be in life.

Outstanding customer service at this branch. From the Tellers we see on a daily basis, the Financial Service Associate to the Branch Manager. All of them have provided excellent service with various situations. Don stopped in to our store in Morristown to say hi and offer up his services. When it came time to close on a loan, they brought everything to us so we wouldn't have to juggle the coverage of the store, Very appreciative of their business.

Have had great service, no more need be said.

When I've needed help with my account staff has been really helpful

No listed local number. Terrible customer service due to this. The branch needs a listed local number.

It is excellent the service offered by this bank are very friendly in their work. !!!!!