Knoxville TVA Employees Credit Union E Broadway Blvd, Jefferson City

I used to love TVA, but in the past few months, my experience has been nothing but negative. Not only once, but TWICE my money has been deposited into the wrong person’s account, after handing them my membership card with my account number on it. This is extremely frustrating and both times I luckily caught it before leaving the parking lot. I am a server, so I frequently come in and deposit cash. A lot of times this is increments of small bills. I understand that this takes time and can be an inconvenience, but the tellers are repeatedly rude when they provide me with service. I always apologize and try to have my bills in order before coming in, but their attitude has genuinely made me want to switch to a different location or open an account with an entire different bank.

My only issue with TVA is the overdraft fee. If the money is not available -PLEASE don’t take it then charge me a $30 overdraft fee. If I couldn’t afford the initial payment, what makes you think I can afford an additional $30 fee?

I would like to take this opportunity to thank Ms. Lorretta Fair, loan officer, at the TVA credit union East Morristown branch for the outstanding assistance she provided my wife and I. She was very professional, and was truly supportive about the purchase of our new Harley-Davidson, and structuring our loan to our needs. I would highly recommend Loretta for all your financial needs. Thank you Lorretta for everything!

I have banked with a lot of places during my life. No lies to tell ! This is by far the BEST that you will find . Great institution , services and staff. Gets busy at times, that would be because they are so valuable to members. It's all worth the wait and effort for all the services and friendly people that you are going to encounter. Awesome job guys , THANK YOU !

Theres no reason for a bank to close at 12:30p on a Wednesday, and not offer Saturday hours without having to drive out of the way.

Ashley Reece not only helped us with our loan but she made the whole experience rather pleasant. Great people person.

I would highly suggest not banking with this institution. If you fall on hard times financially they will not work with you and they have no compassion in their hearts. My dog was very sick and they threatened to repossess my jeep over one payment and a partial payment being due. Not two full payments. One and a partial. I told them what was happening with my dog Roxie. I had to pay them the full and partial payment to avoid repossession that day. Every one struggles financially sometimes but this bank does not care what your situation may be. Jennifer with TVA even after knowing the situation with my dog I had for 13 years would not work with me. My dog passed this past Sunday morning 5 days after I had to pay on the Jeep to not lose it, two days after I had to pay on the single credit card payment I had missed to avoid going to court with them. I highly regret ever banking here and if you have pets you care for and think you could possibly fall on hard times one day, do not bank with TVA. As I said, they have no compassion in their hearts, you aren’t a person with pets and family you love to them, you’re just a credit score. Rest In Peace my sweet baby girl.

Switched from Online Banking to traditional brick and mortar Banking. Took two days longer to get my direct deposit. From the bank that claims, "Get your deposit up to 2 days early." Back to Online Banking, brick and mortar banking is obsolete...

Be sure that your new account is what they tell you it is. And never trust this place to “set up “ the direct deposit! I finished my account one month later 8/14/19. After 2 hours on the phone! Not even a apology from them!! I feel if I have to do their job I should be at least due a apology. Jefferson City Branch

Quick & friendly service. Great atmosphere. Really busy on Fridays & paydays. Will be lines then. Closed on Holidays. Only open on Wednesdays from 8:30 to 12:30.