Regions Bank E Magnolia Ave, Knoxville

They couldn’t use the software from the cities. Cellular net banking software properly to locate accounting information. And past data from previous 2020years 2019years and 2018. Didn’t use horizons trade software to locate past accounts. Set my appointment in Atlanta. Weeks before.

The branch manager and staff are great people to help you with all your banking needs.

It smells like money in there

I have banked with Regions for close to 3 years now, but I wouldn't even give them 1 star due to their repeated inconveniences. My account has been frozen four times now, but not from a lack of funds. It's been due to "suspicious activity" on the account. The fourth time, someone else's check bounced in my account, so I was punished via a locked account and a $15 charge. Objectively, safety is important, but I have never received a warning via email, phone call, ect. that I would not be able to use my card until I order a new one. This would less of a problem if I wasn't currently in college, about eight hours away from the nearest branch. I am getting financially stranded with each freeze of my account. Luckily the first time it happened, I was home for Winter Break, but even then, the service was deplorable. It took them an entire MONTH to mail my card to me, despite saying it would only take 3-5 business days. The other three times it's happened, I've been left penniless without warning, and cannot even have my mother transfer money to a frozen account. What is the point of having a debit card if you cannot use your money when you need it? The ONLY reason I have stayed this long is that they have a wonderful online banking service. But even that aspect has been reduced to sitting back and looking at all of my money I cannot touch.

Great staff ..answered all my questions and got me set up with both a checking and savings account