Regions Bank W Bert Kouns Industrial Loop, Shreveport

I'm seriously considering closing my Regions account now. I've tried to call 4 different numbers, gotten recordings on each one and now someone just picked up at the branch and hung up without answering. This is not the first time I've had this problem. I know Covid, etc. etc. etc. but this is not the reason for this behavior by bank employees. HAD TO GIVE ONE STAR TO GET THE SYSTEM TO SEND THIS MESSAGE!

Just sat in the drive thru for 25 minutes without another car there. At the 10 minute mark someone finally asked what I needed, a pen. After sending my check in and another 15 minutes passing without another car there they finally came back and asked if I had an account with them, no I don’t, to which they responded I would have to come in to cash the check. I said I have been sitting here for 25 minutes for you to tell me that?!!!! She said they didn’t see me?!! They gave me a pen AND had my check AND license!!!

I have to make a commercial deposit everyday. I’ve worked in a few locations, and we’ve always had regions. Everyday on my lunch break at 2, I have to waste 45 minutes waiting to make a deposit. It’s like this at every location. I’m begging my boss to change banks. We even stopped taking cash so we would t have to deposit as much. I cringe when I see a check or money order, because I know I won’t get to eat the next day.

The people are always friendly and ready to help. We got the best deal we could find on a loan. The only complaint I have is their 800 number that sometimes uses voice recognition is terrible.

Not my usual branch but the staff is friendly and the service is prompt.

Went up there on my one hour lunch break both ladies denied to cash my check because of the funds on my account even though in their guidelines it states that They can still cash a check although there may be fees.. asked the lady why i could not cash my check and she just stared at me and just walked away never came back to the window..

Every experience has been great. Each time l have come into this branch the customer service has been awesome.

Regions has the longest wait times in the drive through! Entirely too long in the commercial lane. Ridiculous!

Regions bank has the nicest employees I've ever seen. They are so friendly and kind. And they will go out of there way to help you .

Absolute worst bank to go to for anything. The women are smartasses and like to team up on customers. Will never do business here again. Trashy workers!