Regional Finance Northwest Fwy, Houston

if I could rate this store a ZERO I WOULD ... worst experience ever!! I applied for a loan and was initially approved and told I could even go for a higher amount of 4000. The rep told me everything I needed to send and did so. On my way to that location I was told to no longer go due to being denied. How is that even possible when you even offered me even more money.. I headed to the location so they can explain to me as to why. The manager Tina Castillo not only had her door locked way before 6pm she was extremely rude. she came outside with an attitude stated as to why I was there. I just wanted a response as to why I was denied after sending everything that was needed. she said well you have horrible credit etc etc .. I called another branch told them if they could see my account. they were shock and didn't understand why it was voided out and by the looks of it I had great credit and everything was great so I went to the other location and got the loan. I would recommend a change of staff or manager which is supposed to set a good example to employees... this situation was unacceptable customer service

Minnie was amazing!! She helped me so much today with my loan. After being denied so many times and only needing a small amount I was very worried, but regional financial was able to help and I’m so glad they hired Minnie!!

Thank you to Mr. Tony Coleman who assisted me in the new beginnings program at Reginal Finance!! I have had an account with Regional Finance for several years and the entire office has always been extremely courteous and professional. Mr. Coleman is truly an asset to the company! Rev. L. Knowles-Kelly

This place took a loan out on me and I have been fighting this for 2 months and still nothing. This business sends out pre filled checks and yall u have to do is forge a signature and someone can take the loan out in your name. Thats a terrible security measure!!!! I never asked for a pre approved check and somehow they got the cash out in my name, with NO I.D. . FORGET THIS PLACE, VERY SKETCHY BUSINESS. IM WAITING FOR THE POLICE INVESTIGATION SO I CAN THROW IT IN THEIR FACE. this place told me also not to worry about it, we will handle it. Never heard back from them once in 2 months. DONT INQUIRE ABOUT ANYTHING HERE AND PROTECT YOURSELF!!!

Great customer service ! I recommended this location .My agent is Milly she will go out of her way to help.

Don’t trust the manager here. I got a 2500 loan and I fell behind and was about to catch up just needed a month because of work. Manager said he can have payments pushed back. I said cool. I checked online he added hundreds of dollars to the loan saying I got it but I haven’t. I think the manager pocket the money. So he changed my info to pay almost 2 thousand dollars more than what I was suppose to pay. Then I called to ask about it then he start lying through his teeth saying people calling him and looking for me which it took me less than a min to say that’s a lie..... he had some guy trying to play hard on the phone which what I do and deal with he just a dude in a suit and not scared at all... don’t trust them be very careful

I am extremely satisfied with Nicole, my loan officer. She was very professional and knew all the products and services. I will definitely refer others to this company.

Good service around.The manager Mike is awesome. Always have a good experience here. The staff very friendly and they always go the above and beyond to service my needs. Would recommend others to them.

Mike the manager & Esmeralda are great! They will go above & beyond to help you! I no longer live in the area but my acct is still there...great customer service & they will go above expectations to help!

Good experience at the office Always get a perfect service Elizabeth from this locations offered me really good attention and always with a big smile