Regional Finance Fairmont Pkwy, Pasadena

If I could rate this company negative stars I would. Gabby at regional finance is the absolute worst, my boyfriend told her to stop calling him because he was somehow added to their caller list and she was the rudest and most unprofessional person I have ever experienced. She told him that she would keep calling him as many times as she wanted to. He told her if that was the case that he would just block her number. So she said that if was fine if he blocked the number because she had multiple numbers that she could call from, and that's just what she did... She called him from another number and after he blocked this one, she called him from a BLOCKED NUMBER. She literally had the GUTS to *67 him, and for what? Did she think at that point that she would get what she wanted? This is so unprofessional and I hope she is fired.

I went there to refinance my loan and the lady applied to get a loan increase, which was not what I wanted, I wanted a better interest rate. When I asked her questions about different loan options and when I would have an answer from their finance department, she never had a straight answer. Later that day and the next day when she was trying to contact me about refinancing, she could never fully give me a straight answer about how much my new interest rate would be, along with how much would my new monthly payment would be. I also hate that you guys don't do online payments, I know and understand that it is something to complain to corporate about, however the fact that y'all do not have online payments can be very inconvenient. Although, I experienced a bad refinancing option, every other time I've been there to make my payment, the staff has been really nice.

I have been with them for 7+ years. They are great and great with a smile! They are very respectful and help you any way they can. They are in a very convenient location to find on Fairmont. Thank you all for your great services!

A complete waste of time these people are racist i would never recommend them

Quick answer on your loan request!

I just wanted to comment that Crystal Trevino the Manger on the Fairmont location was very helpful and professional. I am such a satisfied customer and would recommend anyone that is in a financial problem to go with her.

Extremely unprofessional. Horrible customer service, they all need to be re trained. I needed a print out of all my payment due. The person helping me had no idea what I meant by it. Instead gave me a print out of payments done. It was extremely upsetting, and frustrating. Not only that, the supervisor or "Manager " was listing , to all this. Didn't do anything to help me or work with me. I felt abused by this people. When my intentions were to make sure my payments are on time.

They sent a letter in the mail to help with Harvey victims, stating that they would either defer a payment or raise the credit limit. I called and was given the response that they were not honoring the letters because they were not meant to be sent out. False Advertising at its best.

great customer service, girls are very helpful.