Provident Credit Union (Folsom Community Branch) Iron Point Rd, Folsom

My family has turned to Provident Credit Union many times for our loan needs. Colleen Knowles is such a great employee to work with. I’ve had the pleasure of securing multiple loans with her but this last one was exceptional. I cannot thank Colleen enough for her attention to detail, going the extra steps and putting her customers first. Our family is forever grateful.

This Bank was taking money from my account since God knows when. Anytime I rented a car they were not crediting my account the amount held by the rental company till 2019 when I found out and they told me the money dropped. Dropped to where? They told me when the money is released by the rental company it’s not credited to my account the bank keeps it without explanation.

My wife deposited over 5000.00 dollars on Monday 8/24/20 at the Folsom branch of Provident Credit Union. She had her EDD card and was transferring the money to our Provident Checking. The employee that did the transfer did not have enough paper to do the transaction (should always check the paper) and tried to reverse the transaction and when they went to take the money off it was gone. Provident C.U. took the money off the EDD card and it is now Friday the 8/28 and we still do not have our money. If I could give them no stars I would. They stole our money and are taking their time getting it back to us. To say the least that we have waited for months to get the EDD money in the first place,but to have our bank screw up and not give us our money back when it is a major amount of money. Don't bank here or bank at your own risk.

Jen Carter recently assisted me with refinancing some debt, saving me hundreds of dollars a month. She was kind and attentive throughout the entire process. Thank you, Jen! I’m well on my way to financial freedom!

I have no idea what the service is like in folsom, but if it is anything like the credit union in the Bay, the service must be excellent!! I love my credit union in Belmont, the service is excellent and the customer service exceedingly superb.

Called to notify the bank of my father's passing and was transferred to the back office who then just transferred me to the fraud department without even advising me that I was being transferred!

I went in to get a auto loan and I was greeted by everyone and with smiles! I later was helped and was greatly surprised with the exceptional service by Angie Caldwell and Jennifer Carter at the Folsom Branch. Great ladies and nice! I recommend this branch for personable service and respect. My loan was approved in minutes! Thank you Ladies!

I have been a member for 20+ yrs. In March 2020 I added another acct besides the savings & checking acct.. They asked for too many personal info e.g. am I still working, name of last employer, how many yrs, job title, if I own or rent, etc. They must be selling my info to marketing companies. They said government is requesting it after 9/11. That is not true. I opened an acct. with a major bank in 2015 & was never asked any of above Q's. How low they stoop to make money off their customer's personal info is a disgrace. I will be taking my banking elsewhere. I suggest you do the same.

My client gave me a check to cash there for $3,000 she had put a one instead of 11 on the date they told my girlfriend that she couldn't cash it because the date was wrong we went back to the lady she initialed it and redid the check right they still wouldn't cash it my client had to send me another check from San Francisco the tellers are very rude and disrespectful to my girlfriend made her feel very uncomfortable ask her for the account number which was on the check said they couldn't do it and they would not call my client I don't understand why but I'm going back in there to cash this new check she sent me and my client who is a member who's very upset with this situation it's not a good thing you guys should have a little bit better customer service PS your tellers were snobby and rude

Somebody used my credit card info and has stolen US$ 1,500 in PCU SacramentSan Francisco CA !! How could it happen if i have never been in US!? #pissedoff