Prosperity Bank Byron Nelson Blvd, Roanoke

This bank really cares about their customers. They are always so friendly, and do an amazing job at explaining things (which is an issue I often have with banks). Nancy is incredible!

Service is mediocre at best. The bank overall is way behind in technology still requiring paper checks for loan payment which caused me late fees when the online bank payment I made did not reach them in time through the mail. Now I go to the bank and physically hand them my check and get a receipt to guarantee the post date. Once my mortgage is paid I will never use this bank again.

This is the bank location where I held a savings account with almost $3k for almost 10 years. Reference date October 2015. Because my savings account hadn't had activity, NW Bank, now dba Prosperity failed to reach out via email or registered letter or anything, and they closed the account and sent my money to the Texas Comptroller. Wayne, bank employee, said he doesn't have time to call each of his 80,000 customers when they don't bother to add or deduct from their bank accounts. He decided to poke at me when I told him I trusted his bank to keep my money safe and he said they trusted me back and reminded me the bank loaned me $4k previously when I only had $2700 in savings and asked me so what's the big deal? Acting me like I should be thanking him. He was arrogant and I was distraught so his attitude made things much worse. I hope that no one that I care about trusts this bank with their hard earned money.

Everybody knows your name, great service!