Prosperity Bank Farm to Market 2920, Spring

Went to cash a check in the morning. I am not a member so I was prepared for the fee and the extra due diligence for check verification. I handed all the necessary items to the teller as her customer service was nonexistent. She told she would be right back and 2 minutes later as she returns to me, my friend whom wrote me the check text me and told me she said I looked suspicious?? Mind you I'm wearing a nice sweater with slacks. I felt completely disrespected. I've never been told something like that before.

I have only been banking with Prosperity since September, and will be closing my accounts today. I have had nothing but problems with this bank. The latest issue was the fact that my debit card number was stolen. When I called to report the fraudulent charges, I was told that I need to visit one of their branches and nothing can be done over the phone or online. This is RIDICULOUS! All of my coworkers said that they've had the same issues handled quickly, by assistance over the phone or by using their bank's app. They won't even order a new card for you unless you go inside. I had to take off work to deal with this, and I have yet to receive my refund. Also, the drive-thru takes FOREVER when you're the only person there! I never leave negative reviews, but this bank has wasted too much of my time, and I feel that it is important to warn others before they waste their time, as well. Off to Chase I go!

Very nice 1st time experience. Ms.Harris was very professional, helpful and pleasant. I look forward to the relationship.

Great bank to do business with