Priority One Credit Union - South Pasadena Huntington Dr, South Pasadena

This bank and branch provide excellent service. I’ve been with them for 3 years now and I’ve recommend it many times. I can always call and be connected with a banker. Very easy online banking. My loan officer is SO helpful and knowledgeable. There’s never a line, the most I’ve waited behind is one person.

I has always been told to remove the 0 from my account for deposits or payment. An error was caused by doing this while I making a payment to an account and I was charged 2 overdraft fees and I was told it was my mistake. This union is always trying to take money. If it was a mistake then you guys should have understood that and seen that I had the money in the account. My other bank does not punish me for human error I don't feel like a priority there.

The tellers are great, but no one ever answers the phone. I don't have an account with them, but they do shared branch services. shared branch services go down often, so I like to call before waisting the drive down. I feel a simple answer to the phone makes them get a three star deduction.

All these good reviews must be by their employees. Their customer service is a joke and the people working there are very unprofessional. I can't wait until I terminate my relationship with them.

Convenient hours and great customer service. Cashiers work quickly as well so there isn't usually much of a line.

2.7?? No. 0.7 is closed to reasonable rates review. One day .. not one day Most of day All branches make me unhappy. So today I like to say to everyone. Bye. God bless you.

Unprofessional. There was a correction on the check I was depositing. Therefore the teller and the person supervising the teller rejected depositing the check, which is fine. But then I get asked "Well, what did the person who gave you the check have in mind when they wrote it to you?" How should I know, they gave it as a gift. Then they said, "Well you should take it your own credit union and see if they'll cash it." (which they did! No questions asked or accusations made). I took my checks and left - even though they were willing to deposit my other check. What terrible customer service! Never going back.

Hours are wrong, they're closed. I've called 3 days in a row and cant get anyone on the phone after being on hold for 20 mins. The online app accepts my check deposit then sends an email saying its rejected. I have no clue how to solve this without trying to deposit checks in a different account . Very dissapointed, false advertising on their part about being here for us!!

I’ve been a member of this credit union for 15 years. I was just hung up for asking to speak with a manager after an employee told me to try to work with a larger credit union.

The wait is to long Plenty of parking. The employees are nice They need more employees during peak hours.