PNC Bank Danada Sq, Wheaton

Wanted to do a wire transfer and had to wait over an hour because branch had only two employees. The manager Jeff was on the drive thru line and would not process my wire transfer even when no one was in the drive thru line. The other employee was with a client for over an hour opening up an account for minors. This was poor service. The manager Jeff was at the Danada branch. A smaller branch nearby (Glen Ellyn) had three employees and could have processed my wire transfer in ten minutes. Jeff should have had an additional employee present even with the lobby closed. Only one drive thru lane was open resulting in long delays.

Customer service at this location used to be quite good. Since rotation of staff into this branch from one near downtown Wheaton that was closed, the quality and customer orientation has dropped significantly.

My thoroughly terrible experience with this branch's ATM has led me to never use PNC again. The more I asked PNC to help resolve the issue, the more convoluted their customer service became. When trying to use the ATM at this location to make a deposit, the machine had some kind of malfunction where it ate my money and didn't issue a receipt. I called customer service about it immediately, and they said that because it occurred after 5PM, ATM customer service was unavailable. I filed a complaint and was told to call again the next day. When I called, I was told that the drive thru ATM is run by a separate company, which would have to tally the ATM cash count and figure out that there was an overage. They would then notify PNC. But this did not happen. I also called the branch location and they said that since the outside company operates the ATM, they have no control over it and couldn't do anything. I called PNC customer service two times and filed two claims, but they didn't give me a claim reference number or anything. They told me to call my bank and have them dispute it on my behalf, which some banks (including mine) do not do. PNC also said they would contact me within 1-2 business days. They never contacted me. At this time, they are still holding my money and have not done anything to refund it. And with the convoluted way they operate, I don't believe they ever will.

A good bank. Better when you can bank inside. Only 1 driveup window available. Be prepared to WAIT.