PNC Bank Brooks School Rd, Fishers

Be prepared to sit on hold 7-10 minutes until the phone is answered. Have dealt with this problem over 10 times in last 18 months and they say something must be wrong with the phone systems. More like the way they filter out calls because they don't value customer service! Switching over to a smaller bank for better service will be my next move. Bye 👋

Today I went to the drive thru window to deposit a check. The check had been signed over to me from a family member at the same address and the same last name. The older man working the window said hi and asked me if I were heading home. I said yes. He told me that it sounded like I wasn't telling the truth. I told him that I had made a special trip there to deposit that check and that I was indeed heading home. I didn't really think much more about it (even though he was basically calling me a liar for no reason) until he came back and told me that he wouldn't deposit the check into my account because the person whom the check was made out to wasn't there w/ identification. I've had my same banking accounts for twenty years w/ National City and now PNC and have deposited many checks this way with no issues. Once I went inside and spoke with someone else, the check was deposited. The person that helped me was friendly as are most all of the people that I usually deal with there.

Never answers the phone. No music or updates then the call just drops after 10 minutes.

I find it almost nearly impossible to get ahold of anyone in this branch! I go through all the steps it prompts me to do to get to a branch representative, then it just becomes dead air. At first I just thought there was no hold music. But after a few attempts and wanting for a rep for OVER 40 minutes. I realize it seems to be something in the transfer system because when I call other branches where I usually get dead air, it rings! So I hope someone can fix how this system works or my company may need to find other alternatives for our financial needs!

I love most of the dealing with this bank. Warren is amazing, always super friendly and helpful. The mortgage department is the worst. I don't recommend them to my worst enemy.