PNC Bank Wilson Ave, Wyoming

I'm just assuming PNC banks won't be around much longer. Thankfully one doesn't need to visit a bank these days, but today my son wanted to get a credit card to start building credit. Should have taken him anywhere else. After driving to the Grandville location on the other side of Wilson, it said it was closed, and this is the closest branch. Well, this branch doesn't do banking either, and is a financial institution. I watched countless people walk in and leave because they can't bank here. So anyone living in Hudsonville, Grandville, Jenison have to drive all the way to Wyoming. Literally pick any other bank if you're old and prefer to bank in person. Again, thank goodness this is a freak incident that brought me into a bank.

No teller counter at this location....????????? Should be a standard function of any bank branch to handle transactions in-person.

Horrible customer service the arbitrary policies. They make a policy change it do whatever they want. We've been frequenting this location for over 5 years. They change the team out frequently and the new team is poorly trained with poor customer service.

So upsetting that this branch eliminated banking. This is completely inconvenient for my business. I will have to take my business elsewhere.

I have never been to a PNC where the customer service is lacking in any way, shape, or form. The Keurig is always on, there's never a long wait, and the people behind the counter are happy to help. This PNC is no exception. Great service. Super fast coin counters.

Been to 3 locations so far, great experience overall. Wish they could close at 5:30 or 6pm like every other normal bank.