PNC Bank E Laurel St, Scottsboro

Brandi Currie, Brooke Files and the teller Renee Brock are ALL amazing and have great customer service. Fraud on my account, big situation and these 3 stayed til 6:15 at night after working on this situation with the fraud dept for almost 2 hours. Luis a supervisor in fraud dept finally gave authorization to release my most recent pay check because 2 separate representatives had assured me my pay would go to the new acct. Again I appreciate EVERYTHING this branch has done to help during this difficult situation!!

Earlier today I attempted applying for a personal loan through my BBVA mobile app; I had a technical issue occur, so I called the 800 number listed. A representative by the name of AMADOR SALINAS answered my call. Amador was absolutely FABULOUS!!! He was both professional and courteous, and he went above and beyond to help me throughout the entire loan process. He was able to handle everything over the telephone in a timely manner while getting my loan approved and cash into my account within the hour! WoW! I personally want to THANK BBVA Compass for employing such incredibly wonderful people like Amador. Thanks to AMADOR SALINAS, today’s experience was nothing short of amazing. He was delightful and made the entire loan application smooth and pleasant. FIVE stars for Fabulous AMADOR and the team at BBVA! I can’t sing enough praises 🤩

Typical chain bank. Nothing special or extra. However locations in Huntsville & Madison

Never open in lobby, short staffed when they are open, staff is poorly trained.

Tyler was able to obtain the paperwork to transfer my vehicle registration from Florida to Alabama in about 2 days. The main BBVA customer service center was unable to this in over two months. So Yea Tyler, Boo BBVA customer service center.....Charlie

0 STARS Horrible customer service. We've been banking with compass bank for over 4 years and the past year it has been a disaster with any issue that we have. We had our checking/savings account. mortgage, credit card and loan all thru them.. paid off mortgage and credit card and since then it's been headaches. Closing the rest of my accounts with them and washing my hands. If you need a bank, dont go to BBVA Compass Bank in Scottsboro, AL. Horrible management... no manners would cut me off constantly mid sentence and wouldn't listen to my complete issue.

I don't like it when a company takes money out of my account and it takes the bank 10 days to figure it out. I'm out of money and I have to starve while waiting to be refunded into my account but yet a business can illegaly take money out right away. This is so unfair. I wonder if I make a police report if I can get my refund faster.

Friendly folks, they always go above and beyond. Years I've done business with them. No issues!