PNC Bank 20th Pl, Vero Beach

Don't call between 12pm & 1pm because you will be hung up on until the clock strikes 1. I called at 12:30 (during my lunch break) and I got dead air until the call ended. I assumed that it timed out from call volume, so I called back. This time the receiver got picked up and slammed down I can only assume leaving it off of the hook so my calls went completely unheard. When I called back again I got dead air till exactly 1:00 pm, and when I talked to the person they sounded irritated with me. Trying to keep my cool I told them why I called, and they simply said "I can't help you with that, but I can give you to the 800 number or direct you from here." WHY NOT ANSWER THE PHONE AND TELL ME THAT 30 MINUTES AGO! At this point I was back at work and couldn't follow up. Thanks for nothing.

Wonderful, pleasant staff who are very willing to help...when they are finally able to get to you. Unfortunately - and this is just a presumption - the branch seemed quite understaffed, I’m sure due to corporate’s “Covid response.” You now have to request a deposit slip/withdrawal slip and a pen, as that, too, has been “put away” due to “Covid” for some reason. But the staff very promptly and kindly provide them. Overall, wonderful branch whose local employees seem to be victims of an over-the-top corporate-directed “Covid response” just as much as their customers are victims of such. Quite unfortunate.

I went to this PNC branch because it had 5 stars. They deserve this and more... and I am not even a customer! It is a highly professional bank with a local, customer oriented feel. I had a frustrating issue with my online bank that Melissa was able to help me resolve. I can't thank them enough for working things out with me, which they didn't have to do.

Wonderful personnel, fabulous investment counselor, beautiful building - great bank!!

Bank teller was very nice and the building was even better

Staff is friendly and helpful. Want to give a special thank you to Candice for making our home purchase a pleasant, efficient experience with extra concern for making our transaction a secure one. Her professionalism, knowledge, efficiency and friendly demeanor were greatly appreciated.

Peggy Ann is friendliest, kindest, most helpful bank associate I have ever met! She makes me look forward to coming to the bank and she shines like a light! In addition to that, she is extremely knowledgeable and I will be recommending PNC ro EVERYONE. Thanks for having great customer service at this branch!

Can never get any service.. no one answers the phone

Great structure and even better customer service.