PNC Bank Mcculloch Blvd, Lake Havasu City

I was absolutely helpless. if I didn't have paypal connected to other credit cards I would have been totally screwed. You name it, everything went wrong with my account. How can a brand new debit card be compromised..if it was never activated??! If it wasn't for Ronnie, one of the tellers here in town, I would still be out of luck. She helped me enormously, but it took her almost 30 minutes. I felt so bad for everyone in line, because they only had 2 tellers. What's that all about!!? If it wasn't going to be such a big hassle, I would close my account and go to another bank. I can't believe NO ONE is still not answering the phones here locally and the main Customer number for PNC. Just a horrible experience!

It's certainly a bank. It is fine. They offer all banking needs and meet my satisfaction.

What a terrible bank, my son went to deposit a small amount of money ($80) on Friday 1/3/2020 thru the atm at there location. The atm breaks down while he was doing the deposite. He spoke to a Sharon and they then tell my son that they would have make sure that once they do a recount of the funds in the machine they would refund him his money, within 24/48 hrs..apparently the machine didn't capture the deposit ( conveniently) . It is now 1/12/2020 and his deposits is still has not been process. Its banks like this that act very poorly to resolve customers issues when its at their own expense . I have waited patiently for them to resolve my son's issue,but it get to a point where I eventually will need to make a call to the highier ups @ BBVA,, This is not the kind of service one looks forward to.

Joseph took a courteous, very patient approach to helping me sort out an issue regarding my account and mailing address. I thought a resolution would take a while but it was a simple matter and he solved it much quicker than I thought it would be handled. Thanks, BBVA.

I went in to open a check book and the lady Lisa was so incredibly rude I couldn’t believe it. She was no help kept repeating things and just raised her voice and had a very rude tone. This lady ruined my day and almost made me leave that bank.

Absolutely the worst experience I’ve had with a bank so far. It was just fine when it was BBVA. Now I’m closing all my accounts and finding a new bank. I’m over it. You can’t even call as soon as they answer they just hang up on you. Then if you go in your gonna be waiting in line for upwards of an hour. And they still have no sense of urgency only having 2 tellers working when they have a line out the door. If I could I would leave them a negative rating honestly. I urge you guys to take your business elsewhere

I highly recommend AVOIDING the lady “Lisa”. I went to close my previous account and transfer funds over to a new account. Lisa gladly told me I would still have access to the funds in my account. After it was all said and done I walked out with NO way to access my money because she canceled a card she claimed wouldn’t be canceled! She was also very rude and sarcastic which resulted in things getting incredibly screwed up with my account. Aside from her the staff seems to be kind.

Sharon was amazing! Just got into town a couple days ago, she set me up with free checking, helped me with the app, gave me papers for direct deposit and made it a pleasant experience that gave me confidence in having a new bank!

Angelica and staff were kind professional and helped me with my unique situation. Thanks all!