PNC Bank Massachusetts Ave, Washington

I do not recommend this bank as a financial istitution. They seem to be very money hungry. Too much so. I had been banking with them for several years until two days ago when I closed out my account. Two years ago I purchased a new car. Up until the last catastrophe I had been making my living consistently. I applied for a loan with them and the answer back was not what I expected. I dont care what a persons credit score is: if they show financial responsibility then they should be given a loan. If things happen that are out of there control there is nothing they can do.

A terrible customer service, atop the transaction rip off. I walked into this bank with my elderly landlord, who has an account here. I needed to get my security deposit. The ask was very simple: withdrawal of some money, so I can take that to another bank, where I have my account. The cashier was careless and unfriendly. My elderly landlord was very polite and was trying to be friendly. On the other hand, the cashier was barely cordial, frowning the whole time, speaking in low voice even though she clearly sees that I had to repeat everything to my landlord who has hearing difficulties, and she couldn’t even make a proper copy of some of the documents we asked for!! Atop all that, we asked to withdraw $2000. She said we either have to pay $10 fee for a cashier check, or she will give them to us in cash. When we asked for cash, she started counting $20 bills!! I asked for $100 bills, she said the bank does not have them! What!!! So our only feasible option was paying their ripoff $10 fees for a check. I would NEVER do business at this bank. Disgusting.

Always welcoming, pleasant, and helpful. I only have a checking account but service on the account and a few international transfers has been terrific.

Very kind and sweet tellers. Quick service. Beautiful building.

Frustrated! Staff don’t have enough knowledge to speak to clients. Considering to invest my money on other options instead.

I am so disappointed with the service I received from vallentinet she didn’t cash me check first she said because my Id didn’t have the address that she have on the Sistem and I show her my previous Id after that she said my id were not valid she almost called the police

I've been a customer with PNC for more than ten years. The new manager was helpful. The assistant manager Nikki was terrible. I reported my information has been comprised to PNC bank in June, 2018. When I asked for some assist with how to provide proof as she requested, she was very short with me over the phone. The attitude was impatient and condescending.

Save your time- bank online. This location won't even give you large bills in exchange for smaller bills unless you're a customer.

Have done a number of international transactions here and always high-quality service and support