PNC Bank US, Ludington

Well I remember why I stopped banking there years ago. I had a check to cash, that’s drawn off of PNC Bank. Told me I need two forms of ID and it would be 2% to cash the check. Absolutely ridiculous. I’ll just go to my bank instead. But this interaction was definitely a good reminder I made the correct choice in switching banks! Thank you for that.

I have been dealing with this bank for over 40 years. They do a great job. Many great employees work here. I just had an amazing experience here. I needed help with an account involving my father who is 83 and fighting Parkinson's Disease. Kasi helped us so much. She went way beyond normal customer service to accommodate us, so we could accomplish our goal. When we left the bank my dad was not doing very well. She actually called a little while later to make sure he was ok. She was very concerned about him. I just can't thank her enough for all the help and concern.

I called this branch several times to speak to the Loan Officer and was continuously told to call back or that she was busy. I understand people are busy but if you cannot even return a phone call, hire some more people. This is a stark contrast to the Mortgage Loan Office we dealt with out of Traverse City. They were incredible - I was hoping I would get that continued service but I was wrong.

Fee here, fee there! By far thee worst bank I've banked with. I had to watch my statements like a hawk. A free checking turned into a not so free checking in a quick hurry. I'm sad I didn't switch sooner and save my money!

Good understanding employees fast service

Your inability to solve a problem is like a kindergartens inability to stand still. This manager rotation location is terrible. With all the banking choices available, why would anyone deal with this customer service? I am a 20 year client, and today was treated like a criminal because I needed a couple grand available today, out of over $12k in deposits. They were payroll, local competing bank checks located 1/2 mile down the road. Oh by the way my balances from my 4 additional accounts in my name amounted to nearly 8k. Seems like a easy problem to me, geez nothing but a number!

We’ve been members for over 20 years and how a dispute was handled was the most inept experience we’ve ever had. Pnc has failed on numerous levels and the local branch has failed to make it right. Pnc has now lost members of 20 years because of a $100 dispute. How you treat people is everything and the inability to see the larger picture shows terrible business practices.

LJ was awesome! Super easy to open a new account for my son. He explained everything to us and was very accommodating and kind. He is truly an asset to that bank!

Not worth your time, find another bank. Fees, Fees, Fees. They are sneaky. I've been with them 20 years nothing but trouble no upside!