PNC Bank W Bagley Rd, Berea

There always seems to be something wrong here. Surely their poor star ratings display incompetence of staff at this location as well. You call, you’re on hold and they just hang up. 3 times in a row. Never answer during those holds you sit in silence. Finally the 4th time someone picks up, I’m a pnc member trying to get POA auto title docs notarized and I’m told they can do it and even more so, the notary is on standby and ready so head on up! I do just that, to show up and be told it’s a “pnc rule” to not notarize those types of documents. What??? I’ve had it done with other family members with PNC before? And why when I called did you say yes just to say no when I waste time driving here? Staff needs replaced here. Just chaos any time you visit. Busy or not. No one ever seems to know what’s going on. After many years of banking and running our home loans through pnc that will stop this year.

Credit Card machine at my pharmacy was down so I needed to pull money from my HSA debit card to get my medicine. Went to this ATM at this branch placed my card in the machine and an error message popped saying to come inside. Was told wife would need to be present to get card back. Next day wife attempted and was told machine ate it. Called Ron who I spoke with on Friday and he confirmed it was eaten. When asked why he replied " I don't really know it's policy" I asked if policy why is there no warning to inform customers of this he replied "I'm not really sure why they don't". So now I have to wait two to three weeks for a new card which means I will be waiting that long to get my prescription medicine. This has me questioning Why I still bank with PNC when other banks like Consumer Credit Union offer much better incentives and customer service. Thanks PNC as usual I am left high and dry due to a "policy" issue.

I always appreciate how friendly and helpful the teller's are. Been with PNC a long time, see no reason to change.

Nothing of note to say of this bank other than there is an ATM outside on the front of the building which is easy to access and quite convenient.

Do not bank here. Cancel all pnc accounts if you do. They will steal your money, Not process payments and lock you out of online banking and atms. They will not let you have access to one dime if they feel they don’t like you. You will have no other option but to remove cash manually from a branch. Forcing you to cancel your account. They feel that they can judge you by race, political standing or your purchases and lock your money into a black hole until you close the account. Kiss goodbye to all your online payments they will not process them. The staff inside this location is rude and very angry and are used to judge you and your account to their standards.

Very disappointed from Ron. This person is a trap for running your credit reports without your knowledge. He is quite. Slick. This branch is aplenty of employees who does not care about there customers. Stay away from this branch.( Identify thefts possible )

I don't like how the corporate side is always seeking ways to charge fees. Plus, they invested in DAPL, so I'm done with them. The folks at the local branch are nice though.

Scott was very helpful, kind and cheerful. Thank you!