PNC Bank Welsh Rd, Willow Grove

Very, very bad Customer Service. Through an emotional time after losing a loved one it would be real nice if they gave accurate information and also to have just a little compassion and not be salesy🤬 Very poor experience at this branch and the Manager was so unprofessional🤬

Had an issue today with my checking account regarding duplicate charges on my account which caused me to over draw. I knew that it was on the bank and not on my end or the merchants end. I sat down with a consultant who did nothing to help me. Telling me to wait for the charges to post then they would dispute them. Complete disregard for me and the inconvenience it caused me. Mostly young kids working in there. Called pnc customer service and a consultant named carlotta helped me tremendously. She apologized over and over for the inconvenience it caused me and worked immediately to fix it. This situation needed to be handled differently since it was a glitch with Pnc. Really disappointed with this particular pnc branch. This location is a JOKE. NEED CORPORATES NUMBER SO I CAN REPORT THEM

Waited in line for almost 10 minutes no one was in front of me, the teller did not look up and acknowledge my presence or say I will be with you in a minute. very poor customer service

I think they are awesome. I love the design of the website, the customer service, and the dedication. Every time I walk in there, the humbly solve my problem. I am lucky to bank here. Thank you!!

Stay away from this branch. Extremely slow. First in line at drive-thru and after 3 1/2 minutes finally hear a 'hello' then nothing for some time. Had to hit 'call' (3X) to get my deposits back in order to go to another branch.

Very unsatisfied with this bank. Had an account with them, and I knew there was a 7.95/month fee if you don't deposit at least $500/month with them. The account went inactive after I lost a job, but they never appeared to assess the fee. I had a little money left in the account, so when I asked them about it, they told me that no fee would be assessed. I held off on putting any money in the bank for about three months after that, only to get a statement in the mail saying my balance was now ZERO. Apparently, this is the scheme they run: They render your account inactive and keep you from accessing your funds, pending a deposit. If you make a deposit, 100% of it gets absorbed into retroactive fees that they promise they won't impose. I would have lost $120 or so had I done as they instructed. My advice, if you must bank with PNC and you lose your income, close your account and get every last penny out right away or they'll absorb it in fees. From there, never bank at PNC again. I wish I could offer an alternative, but it seems many banks pull these dirty tricks. I hope this saves some people some trouble.

Horrible location! The lead teller is a very rude , grumpy woman whom treats her staff like peasants. It’s disturbing to watch as the Branch Manager seems oblivious. Permanent tellers? Of course not, it’s a revolving door at this location. I’ve seen some very nice tellers come and go, I’m guessing due to management. The lead teller has NO business working with the public. Shame on you PNC!