TD Bank W Moreland Rd, Willow Grove

Most inconvenient bank I’ve ever been in. Waited one half hour today for basic transaction and every time I’ve been here. Fortunately I was closing the account. Never again!

I visited this branch in distress due to TD banks awful telephone communications regarding my account, the only person that truly helped me was the Willow Grove Branch manager Darryl Singleton. He was polite and extremely knowledgeable, understanding and kind to me and my situation, he rectified it within 24 hours and communicated to me what had been done! He is a great Manager and I will tell all my friends just how well he treats customers!

TD Bank employee driving around in a white car chasing everyone out of the parking lot saying: “You need to clear out. We need this space to get in and open”. You mean the entire parking lot is closed to your account holders?! She then proceeded to park her car do no one could enter the lot. Park next door and walk over to use the ATM machine? Negative stars for customer service. Took cashback from the CVS next door. If your looking for service try another location.!

Amazing experience! The staff went ABOVE and BEYOND - stayed past their business hours & helped us open a business account! Kudos to Nahira Gomez! Thank you again for all of your help!

Extremely understaffed. There’s was one teller and at least 8 cars waiting in line. Instead of taking one customer at a time and finishing with him, the teller would take one customer, make him wait and go to another customer, then to another one. Doesn’t make any sense, unprofessional.

Darrel S. was so pleasant in helping me today I wanted to publicly say THANK YOU. He was at his desk and got up to ask if I needed help because the two tellers were involved in lengthy transactions. I jokingly said, "where did the lollipops go?" He smiled and went in the back and put a variety of flavors into a little envelope and brought them out to me with the happiest smile. He was wearing a mask but I could see it in his eyes. I was having a rough day and ...his gesture made it all better. Thank you for him and the very enjoyable experience. I appreciated it!!!!!!

The staff at this branch were extremely rude and began screaming at me after depositing 500 dollars into my account, I proceeded to use the restroom afterwards and that was when they stopped me and refused to let me relieve myself. Would not recommend this location to anyone and am considering changing banks because of the lack of empathy the employees possess.

Very understaffed. How can you have only one bank teller working in the drive thru with all the lanes opened on a Friday AFTERNOON!!! during peak hours!?! The company needs to change their name to America's most inconvenient bank or at least at this branch. Its not fair to put all the work and stress on one bank teller and it is terrible customer service for the customers driving thru. I will never comeback again.

I never have problems with ANY other location but this group.... always a problem!

Mr Charles needs to take more trainings he is very unprofessional and I believe he is uneducated on his work duties. Also I believe not just him but other employees should take speaking classes on how to properly speak to a customer. Outrageous that I had to go to another bank because I couldn’t get the help I needed at the first bank. I’ll stop back in in a month or so and see if anything has been done and or changed. When working for a bank you handle a lot of money and it’s a big problem if I don’t trust you to handle my cash or checks I’m very protective of my money and who can handle it.