PNC Bank W 10 Mile Rd, Novi

This is the best PNC I have ever been to! They have all been good for me, but this one stood out. All the ladies there are just fabulous and super nice, they mean it when they say "how are you?" It was a very good experience! I went for a deposit as well as to set up a virtual wallet account, and everyone I talked to was wonderful. Tricia was the woman who set up my virtual wallet account and she was very helpful and so pleasant!

My son and I stopped at your branch on Wednesday, January 15 at 4:40 PM to open a savings account for my son. When we walked in one of the tellers named Carmela asked how she can help. Carmela proceeded to check to see if someone was available to help us. She came back and told us that the manager needed to do some reports and no one was able to assist us. None of the associates working at their desks were working with customers. I explained to Carmela that it’s difficult for us to come in during their business hours because of my sons after school activities and my work schedule but no one would assist us. This was supposed to be a learning experience for my son on saving money but instead it was a lesson in business. I explained to him that even though we were just opening a savings account, The bank lost a customer who will eventually need a checking account, auto loan, mortgage, etc. New customers are essential for businesses and your bank just lost a potential lifelong customer along with my other two kids who will not be opening accounts.

It's a great bank with very friendly staff. I believe the only ATM we can find here is on the car lane outside. Having a proper ATM on the front entrance can be pretty great for customers who can just walk and get the cash out.

The staff here were incredibly helpful and friendly.

The most friendly and accommodating staff in the industry!

Best bank I have ever dealt with. Everyone is kind. Eric is my rep. He has helped me with so many problems. I left credit Union cause these people are so wonderful. It's been a great experience dealing with Pnc bank.

WORST BANK EVER!!!! Do not bank with PNC! They have thievery policies that are designed to steal your money at any chance they get. While transferring money via check from a business to a personal account they decide to charge a 36$ overdraft. Then their "customer service Department" won't return our money. This is tantamount to theft!! This post will be plastered online, Facebook and everywhere it can be seen!!

Clean and easy to use ATM. That's pretty much all I need for a local bank. I've been inside a few times and people there were always nice and quick to serve.

The best one I've been too.. Extra friendly! Love it!

Why offer online appointments if they are not honored or followed up with?